kommunicate

MAY 19, 2022

Last Updated on May 19, 2022 In a recent study by McKinsey, it was revealed that the healthcare industry is expected to create between $350 billion and $410 billion in value by 2025! The emergence of technological advancements and connected healthcare has led to huge leaps in the healthcare industry. Today, we are in an [.].

Chatbots 52

Chatbots Healthcare Technology 52

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Customer Service 88

Customer Service Chatbots Surveys Customer retention 88

Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases your chatbots will be built around. Think about CX becoming digital CX.

Contact Center 78

Contact Center Chatbots Technology Accountability 78

Nicereply

FEBRUARY 21, 2022

The needs of your customers are constantly changing, so it’s essential to be aware of the customer support trends of 2022. In customer success, AI is often used in the form of chatbots. A chatbot is software designed to simulate conversation with human users. Greater emphasis on customer onboarding. Automation.

Journey mapping 98

Journey mapping Chatbots Customer retention Sales 98

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Customer Service 65

Customer Service Chatbots Surveys Customer retention 65

Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. and “how does a chatbot use machine learning?”.

Chatbots 83

Chatbots Customer Service Wait times Banking 83

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. Six of the Best NPS Software Solutions for 2022. Surveys can be delivered through apps, websites, email, and chatbots. Then we’ll take a look at the best NPS software providers. What Is NPS Software?

Upselling 102

Upselling Surveys Analytics Customer retention 102

Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Technology 56

Technology Chatbots Banking Personalization 56

Creative Virtual

SEPTEMBER 22, 2022

I’m excited to share that Creative Virtual has been awarded Best Conversational AI Solutions 2022 ! Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. It is more specifically describing the technology behind them.

Chatbots 52

Chatbots Virtual Agent Engineering Technology 52

Nicereply

APRIL 27, 2022

CXM strategies in 2022 need to be tailored for the digital world, and that is what we will cover in this article. Insomnobot3000 is an ML-enabled chatbot developed by the mattress company, but its purpose is not what you would think. In a world that is highly connected thanks to technology, this customer feedback is magnified.

Customer Experience 104

Customer Experience Management Feedback Surveys 104

Hodusoft

APRIL 6, 2022

Top 5 Customer Experience Trends to Consider in 2022. Many trends will come up when it comes to customer experience, and this blog will cover these trends in an easy-to-understand manner. From chatbots to speech recognition software, continuously evolving technology has made it easier. Omnichannel will become a necessity.

Customer Experience 105

Customer Experience call center software Contact Center Call Center 105

REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Why chatbots are important for lead generation? Source: Drift.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Aspect

SEPTEMBER 26, 2017

Chatbot technology has already made an everlasting digital footprint when it comes to customer engagement. With the advancement of technology, including artificial intelligence (AI) and natural language understanding, customers don’t always know if they are talking to a computer or a live agent.

B2C 87

B2C Chatbots Healthcare Banking 87

Creative Virtual

DECEMBER 21, 2022

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We reflected on some of these in our 2022 in Review blog post. We reflected on some of these in our 2022 in Review blog post.

Chatbots 52

Chatbots Education Technology Personalization 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Not so fast.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., By leveraging digital communication technologies, governments can improve the efficiency and transparency of their services and foster a more engaged and informed citizenry.

Government 81

Government Chatbots Self service Wait times 81

Comm100

DECEMBER 13, 2021

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect.

Banking 52

Banking Wait times Surveys Chatbots 52

SharpenCX

NOVEMBER 23, 2021

You’re tying up loose ends, finishing end of year projects, and looking ahead to what 2022 will bring. How to Run a Highly Effective Contact Center (Start Today) : In this Sharpen blog post, we’ve compiled four ways to support your agents and your customers for a mutual benefit across the board.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. .” – McKinsey & Co.,

Customer Service 84

Customer Service Chatbots APIs Government 84

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

Surveys 179

Surveys Education Enterprise Technology 179

Netomi

AUGUST 16, 2023

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. We will talk more about that in a future blog on the powerful combination of Generative-AI first technology with LLMs for brand-safe customer interactions.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Creative Virtual

JANUARY 4, 2022

However, if you’re concerned that your current conversational AI tool isn’t up to the task of improving your digital support experience in 2022, then it’s time to make a resolution for change. I am struggling to manage multiple chatbots across different business divisions or departments. You get it.

Virtual Agent 52

Virtual Agent Chatbots Coaching Consulting 52

Creative Virtual

SEPTEMBER 7, 2022

Conversational AI is a very hot and in-demand technology right now. Creative Virtual is proud to be named the Innovation Excellence Leader in the 2022 Conversational Intelligence report! Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

SmartAction

NOVEMBER 1, 2023

Any technology implementation has to align with your overall business goals. Of course, where and how you start are essential in any technology initiative, so in this article, we’ll provide a roadmap to ensure project success. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. In 2023, it will become table stakes. This is another form of automation.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

Comm100

MARCH 7, 2023

College undergraduate enrolment in 2022 was down by 9.4% In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. Are they open to using chatbots? compared to 2020. Do they really care about 24/7 availability?

Surveys 71

Surveys Education Wait times Chatbots 71

Creative Virtual

APRIL 21, 2022

These stats, just two of many in the 2022 Achieving Customer Amazement Study , likely have you nodding in agreement thinking about your own painful customer service experiences. Self-service options like chatbots and virtual agents are increasingly preferred by customers, but they can’t – and shouldn’t! Want to learn more?

Customer Support 105

Customer Support Interactive Voice Response Virtual Agent Contact Center 105

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Cyara

JUNE 27, 2022

This article was originally published on Botium’s blog on February 23, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.

Interactive Voice Response 67

Interactive Voice Response Technology Management Customer Service 67

Creative Virtual

MARCH 2, 2022

Back in 2019, I wrote an article on reasons why chatbot projects were failing or being abandoned before they even reached the testing stage. That left the chatbot and virtual agent landscape littered with poor-performing and failed projects along with negative press about the technology.

Chatbots 52

Chatbots Virtual Agent Technology Customer Service 52

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Comm100

FEBRUARY 1, 2022

However, with pent-up demand and anticipated surge in international enrollment in 2022 following the end of pandemic restrictions, schools need to get prepared so they can connect, engage, and attract international students. . We’ll be looking at another major benefit of chatbots in the next point. Be available where they are .

Chatbots 82

Chatbots Education Wait times Personalization 82

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! We teamed up with our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit , presenting a joint session at the virtual event on combining chatbots with speech recognition to create voicebot solutions.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Integrated chatbot . The use of chatbots for customer service is growing rapidly every year. In 2022, 58% of customers surveyed said they’ve used chatbots for simple customer service, compared to 43% just two years prior.

Chatbots 84

Chatbots Education Wait times CRM 84

Creative Virtual

JUNE 30, 2022

The wider availability of technology and devices, an increased adoption of digital channels during the pandemic, and a growing customer base of digital natives are coming together to spur a digital transformation push. Organisations around the world are exploring additional technologies as a way to improve business performance.

Virtual Agent 52

Virtual Agent Chatbots Technology Surveys 52

aircall

NOVEMBER 18, 2022

But don’t just take our word for it—Aircall was listed as one of the best business phone systems of 2022 by U.S. Utilizing chatbots is essential in the era of on-demand services. In fact, 80% of people have interacted with a chatbot at some point. . Olark offers one of the most robust chatbot experiences around.

Customer Experience 62

Customer Experience Interactive Voice Response Chatbots Surveys 62