ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What to do if the other person won’t negotiate in a fair and open way. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Overview of the current B2B SaaS market and valuation drivers.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Enterprise Surveys 98

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

SaaS 52

SaaS Multichannel Upselling Chatbots 52

ChurnZero

MARCH 31, 2021

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. Hear from verified users on how much they value ChurnZero: “ChurnZero is well suited for any SaaS company. The post ChurnZero Earns a 2021 Top Rated Award From TrustRadius appeared first on ChurnZero.

B2B 98

B2B industry standards SaaS Feedback 98

CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. November 9-11, 2021 Virtual.

SaaS 52

SaaS Education Best practices Marketing 52

CustomerSuccessBox

SEPTEMBER 7, 2021

Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 Customers love services when they are personalized. Though personalization is an important factor, automation wherever possible makes it easy for the Customer Success Managers and the CS team. Bonus Tip: What are customer journeys in SaaS? #9

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. billion in 2021, it is forecast to reach USD $703.19 The Evolving SaaS Landscape and The Rising Role of Customer Experience.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? The post Top 5 ChurnZero Webinars from 2021 to Watch and Share appeared first on ChurnZero. We hope you enjoy watching these webcasts on-demand (for free).

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ShepHyken

MARCH 5, 2021

This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat. With Privy, you can capture the visitor’s email and leverage that for various personalized campaigns like cart abandonment, special discounts, etc. Deb Mukherjee is a SaaS marketer with 5+ years of working with companies across the globe.

Customer Experience 229

Customer Experience SaaS Sales Marketing 229

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 93

SaaS Best practices Journey mapping Customer advocacy 93

ChurnZero

DECEMBER 28, 2021

Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Top 10 Articles from 2021. Other Noteworthy News.

Finance 52

Finance SaaS Accountability Scripts 52

CustomerSuccessBox

DECEMBER 30, 2021

2021 has come to a close and we have a bright 2022 ahead for us. B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. Strategic To-dos for Customer Success Checklist.

Finance 52

Finance B2B SaaS Best practices 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Not to be that person, but you kind of had to be there. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come).

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Satrix Solutions

JUNE 10, 2021

Some even indicated their company had policies in place to not accept personal monetary incentives. Stephanie Yosef 2021-03-11T13:44:31-07:00 Is there an ideal time to learn from competitive intelligence? Is this true of customers in your industry? The answer can only be found by asking your customers.

B2B 78

B2B Surveys SaaS Best practices 78

ClientSuccess

AUGUST 2, 2021

For CSMs, acting as the bridge between customers and a SaaS product organization sometimes requires a tricky balance. As we enter the back half of 2021, there is truly something to be said for preaching – and practicing – radical transparency with customers. Here are five ways to practice radical transparency with customers: 1.

SaaS 68

SaaS Sales Personalization 68

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies. What Is a Customer Engagement Strategy?

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

Satrix Solutions

JULY 21, 2021

Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. SaaS onboarding makes or breaks your customer retention.

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

Satrix Solutions

APRIL 20, 2021

Burying the link in an image to click on, or an elaborate line of text can reduce your chances of that person completing the survey. For more valuable content, check out these posts: Stephanie Yosef 2021-03-11T13:44:31-07:00 Is there an ideal time to learn from competitive intelligence? However, there may be circumstances [.]

Surveys 78

Surveys B2B Advertising Feedback 78

aircall

OCTOBER 6, 2022

Aircall affirmed its foothold in the Spanish market with a significant 102% growth in the region in 2021, appealing to businesses across the travel, financial services, education and technology sectors. As Michael Haske, CEO of Aircall, states: “Spain is a strategic market.

Marketing 62

Marketing SaaS Education CRM 62

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

ChurnZero

FEBRUARY 8, 2022

How ChurnZero helps SaaS companies onboard new customers. To be included in one of G2’s Software Sellers or Software Products “Best Of” lists, a software seller or product must receive at least 50 approved and published reviews during the 2021 calendar year. And that is the most meaningful recognition we can receive.”.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

CSM Magazine

JANUARY 13, 2022

The survey found however that personal service remains king for UK-based consumers, with a collective 59% preferring some form of person-to-person contact if they have an enquiry about a product, prior to purchase. The research fieldwork took place on 7-8 July 2021. The research was fielded in 2021.

Surveys 52

Surveys Customer Service Self service Chatbots 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Chief Customer Officer 52

Chief Customer Officer SaaS Education Technology 52

CustomerSuccessBox

JANUARY 15, 2021

You kept the economical flywheel of your SaaS businesses going all through. And so here is the summary of all that I’ve learned in 2021 while working with customer success leaders such as yourself. . The post Top 10 Customer Success learnings appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

SaaS 52

SaaS Technology Personalization Best practices 52

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Jay Nathan , Chief Customer Officer, Higher Logic.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, today announced the release of Conversations by ClientSuccess TM , the first solution in the customer success space for delivering “Conversational Customer Success”. Those wishing to sign up for exclusive early access can do so at [link].

B2B 52

B2B SaaS Customer retention Sales 52

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

SmartKarrot

SEPTEMBER 20, 2022

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. What is Software as a Service (SaaS)? Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10

Balto

MAY 10, 2022

Balto joins the ranks of several software as a service (SaaS) companies and industry leaders featured in the annual competition. In 2021, Hubspot held the distinction. The objective is to “close a sale” by getting judges, who represent a potential customer, to agree to a follow-up meeting. About the Center for Sales Excellence.

Sales 52

Sales Contact Center SaaS Coaching 52

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. They found out that 82% of respondents plan to wait until 2021 or later to resume in-person events.

SaaS 10

SaaS Upselling Metrics Marketing 10

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. They should understand the program’s value, their part in driving that value, and what they personally get out of it. Customer Advocacy: How to Get Your Customers and Customer Success Team Invested.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

CustomerSuccessBox

DECEMBER 13, 2021

She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. Automated vs Remote vs In person onboarding? Which one do you prefer and why?

Best practices 52

Best practices Consulting Consulting SaaS 52

ClientSuccess

FEBRUARY 24, 2021

Customers – especially those working with a SaaS vendor – are known to be extremely vocal about many things, good and bad alike. If you’re like most CSMs in 2021, then your customers have plenty on their minds they want to talk to your team about. What is active listening? How to become an active listening expert.

SaaS 65

SaaS Accountability Personalization Management 65

ChurnZero

AUGUST 21, 2020

Given the world’s current state of affairs, I think we feel this on a much deeper level than before both professionally and personally. As new business slows for some lines of business, many SAAS companies will allocate more time to revenue protection, i.e. delivering features that help retain existing customers.

Chief Customer Officer 84

Chief Customer Officer SaaS Sales Marketing 84