Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Resilience was hailed at the start of the pandemic as a new definition of success, but did that continue over 2021? – Blair Pleasant, President & Principal Analyst at COMMfusion.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Education Services Group

JULY 22, 2021

ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. ESG Q2 2021 News: Total Q2 revenue doubled year-over-year. Q2 2021 new clients: Business information market leader. Q2 2021 client expansions: Global contact center software leader.

Wireless 52

Wireless Contact center software Consulting Consulting 52

DMG Consulting

JUNE 14, 2022

The Report provides a detailed analysis of the performance of the CBCCI competitors in calendar year 2021. 2021 was a breakout year for the cloud-based contact center infrastructure market. Flexibility and adaptability are also helping to fuel waves of innovation throughout the contact center software market.

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

JULY 20, 2022

The Report analyzes the revenue, market share, and execution of the estimated 36 worldwide workforce optimization (WFO)/workforce engagement management (WEM) suite vendors for fiscal full-year 2021. The WFO/WEM suite vendors generated contact center sales of $2,236.9 million during 2021. This is an increase of $158.5

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Five9 is the leading provider of cloud contact center software. Watch the full webinar here. . Give your agents time to adapt. “It really starts with the right individual.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Hodusoft

DECEMBER 7, 2021

Gartner Digital Markets entity Capterra listed our Predictive Dialer Software as an Emerging Favorite in its 2021 list published recently. Based on the evaluation, features such as automated calling and reporting capabilities are weaved in the HoduCC Contact Center Software to give higher RoI to our customers,” he continued.

voip 52

voip Contact center software call center software Contact Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. What is an omnichannel contact center? Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Playvox

FEBRUARY 13, 2023

A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Utilize Remote Employees.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

NobelBiz

MARCH 31, 2021

A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment when this will be enforced, in June 2021. The post STIR/SHAKEN for Call Centers: Everything You Need to Know appeared first on NobelBiz®.

Call Center 64

Call Center contact center solutions Contact center software Telecommunications 64

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends in 2022: What Contact Center Leaders Need Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Five9 is the leading provider of cloud contact center software. Watch the full webinar here. . Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Hodusoft

APRIL 5, 2023

Sophisticated call center software will streamline your calls and automate most of the mundane tasks, your agents’ efficiency and productivity. In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. If you don’t comply, you may pay heavy penalties.

Best practices 52

Best practices Call Center Management call center software 52

NobelBiz

JUNE 9, 2020

During the first quarter of 2021, 24.9% The TRACED Act, signed into law on December 30, 2019 , mandated that SHAKEN/STIR must be implemented across the industry by mid-2021. Or if you want to pair our industry-leading voice services with a contact center software, fill out the form below: The post Is Spoofing Illegal?

Telemarketing 52

Telemarketing Contact center software Government Healthcare 52

Balto

MAY 13, 2022

In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Rather than spot-checking or listening to random calls, the right contact center software can listen and score every call so that managers know how agents are performing. Provide the Right Training and Tools.

Contact Center 52

Contact Center Gamification Scripts Coaching 52

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. HoduCC is an advanced and feature-rich call and contact center software suitable for businesses of all sizes.

Contact Center 52

Contact Center Technology Contact center software voip 52

Ameyo

FEBRUARY 20, 2019

trillion in sales by the end of 2021. The post How E-Commerce Contact Center Can Deliver Better Customer Support appeared first on Ameyo. According to statista, E-Commerce will reach $4.88 And 67% of millennial are using an online platform to do shopping. Organizations are looking for a […].

Contact Center 40

Contact Center Customer Support Sales Marketing 40

Hodusoft

JANUARY 1, 2023

According to the estimates of Gartner’s 2021 Future of Work from Home for Support and Service Employees report , nearly 90 percent of customer support and service leaders and 80 percent of call center agents will work remotely till 2024.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Hodusoft

OCTOBER 26, 2021

HoduSoft joins GITEX 2021 at Dubai with Tech Giants; exhibits UC products. At the GITEX Technology Week 2021, the leaders of the world’s renowned technology companies exhibited their ambitious products and services. The company’s diverse product line includes: HoduCC- Call and Contact Center Software.

voip 52

voip Contact center software call center software Government 52

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 – Source Let’s look at some of the most important benefits of using auto-dialer software. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

SharpenCX

JUNE 12, 2023

Deliver a Consistent Agent Experience For remote and hybrid models to work, your contact center software and communications systems need to adapt seamlessly to a wide variety of locations. When agents know how they measure up, they’re better able to make quick adjustments to meet expectations. Think again.

Coaching 67

Coaching Morale Contact center software Call Center 67

Fonolo

FEBRUARY 23, 2021

That includes the front-end software that call center agents use to respond to serve customers and find answers. Top Contact Center Trends 2021. And that type of call center technology has a fascinating history, which starts in an air traffic control tower…but we’ll try and keep it short.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. July 30, 2021. What’s more, it has already been noted that cloud-based contact centers have proven to be more efficient than those ran traditionally and managed on-site – they are 27% cheaper and suffer from 35% less downtime.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

JustCall

APRIL 3, 2023

With a global market share of nearly 24% in 2021, Salesforce is undoubtedly a leader in the CRM vendor market. JustCall: A Quick Overview JustCall is a contact center software that empowers customer-facing teams to connect with customers via calls and text messages. Wondering how Salesforce telephony integration works?

voip 52

voip CRM Call Logging Contact center software 52

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Center and Work From Home Solutions.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

AUGUST 28, 2023

Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Anticipating the long haul, call and contact center leaders are gearing up for a hybrid work setup.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

SharpenCX

MAY 16, 2022

And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. The Future of Outbound Contact Centers. AI and machine learning help agents and contact centers better understand customer needs and preferences every day. Set Clear Expectations.

Contact Center 67

Contact Center Scripts Call Center call center software 67

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

contact center solutions 52

contact center solutions Contact Center Contact center software CRM 52

Hodusoft

MARCH 3, 2022

As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 between 2021-2028 as per Grand View Research. Also Read: How to Find Best Hybrid workforce Contact Center Software in 2022.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

NobelBiz

FEBRUARY 21, 2023

It has been growing at a CAGR of 20% since 2021! Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It might boost your team’s efficiency and expedite the delivery of assistance to more consumers.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

It has been growing at a CAGR of 20% since 2021! Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It might boost your team’s efficiency and expedite the delivery of assistance to more consumers.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52