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Shep’s 2021 Top 10 Business Predictions

ShepHyken

So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Chatbots will do more than just communicate with customers. Most companies use chatbots as a way to manage customer support. This has led to my list of predictions for several years.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

(No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. Many companies are trying to move the initial contact to chatbots. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. Reports and Data expect the global chatbot market to reach $10.08

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5 Top Customer Service Articles For the Week of January 18, 2021

ShepHyken

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Chatbots vs Knowledge Bases: Which One Is Better?

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Best Chatbot Development Frameworks & Platforms [2021]

kommunicate

Since the upsurge of the Covid-19 pandemic in 2020, the necessity of chatbots has increased. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.]. The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog.

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Expectations vs. Reality: What Can an AI Assistant Really Do?

Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction

Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.

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5 Top Customer Service Articles of the Week 5-31-2021

ShepHyken

Chatbots In Customer Service – Everything You Need To Know! Business 2 Community) This article outlines how you can benefit from a chatbot in customer service — during and after COVID times. Furthermore, we’ll share some tips on how to implement your own chatbot. Chatbots have come a long way over the past years.

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5 Top Customer Service Articles of the Week 11-29-2021

ShepHyken

4 Ways Chatbots Help for CX Smooth Sailing This Holiday Season by Bob Grohs. My Comment: Chatbots are becoming more and more popular as a way to scale customer support and give customers the answers they need in a quick and efficient manner. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko.