Shep’s 2021 Top 10 Business Predictions
JANUARY 6, 2021
So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Chatbots will do more than just communicate with customers. Most companies use chatbots as a way to manage customer support. This has led to my list of predictions for several years.