Talkdesk

DECEMBER 22, 2020

The G2 Winter 2021 Report is out! ?? Best Speech Analytics Software. While many websites provide peer-to-peer reviews, G2 is one of the largest available for the Software as a Service (SaaS) space, with more than one million reviews for CRM, ERP, HR, CAD, PDM, contact center, marketing software and more. out of 5 stars. ??

call center software 139

call center software Contact Center SaaS CRM 139

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. Well-structured and Optimized CX Analytics . This is where BPOs can come to your rescue.

Customer Experience 163

Customer Experience Scripts Self service outsourcing 163

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies? billion in revenue.

SaaS 121

SaaS Customer retention Sales Marketing 121

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

CSM Magazine

JUNE 23, 2021

Theloops secures $8.75m in seed funding to reinvent support operations for modern SAAS businesses investment led by dell technologies capital positions company to meet significant demand for agile, intelligent support operations. TheLoops , an intelligent support operations platform, today announced it has closed $8.5

SaaS 52

SaaS Average Handle Time Engineering Technology 52

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

SmartKarrot

NOVEMBER 23, 2020

The SaaS industry has seen a huge upsurge in the past decade. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. SaaS statistics have shown that this will continue to happen in the coming decade. Inbound marketing strategy is going to grow for all SaaS firms.

SaaS 10

SaaS CRM Telecommunications Analytics 10

CSM Magazine

NOVEMBER 11, 2021

Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment and derives compelling insights from the contact centre. About Calabrio.

Finance 59

Finance SaaS Analytics Contact Center 59

SmartKarrot

SEPTEMBER 28, 2020

SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. With such a boom in the industry, entrepreneurs and SaaS founders are more than willing to stay updated on the current trends. Why attend SaaS conference?

SaaS 10

SaaS B2B Big data Enterprise 10

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

SmartKarrot

OCTOBER 11, 2021

A Product Analytics Tool is software that provides businesses with insights about customers’ interaction with their products. Product analytics tools help companies with digital products to collect data and analyze how customers interact with various features of their products. Why Do You Need a Product Analytics Tool?

Analytics 10

Analytics SaaS Customer retention Management 10

CSM Magazine

OCTOBER 24, 2022

Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems. Neil will also be presenting at this year’s Call and Contact Centre Expo.

Sales 52

Sales Technology SaaS Analytics 52

COPC

SEPTEMBER 30, 2022

RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. First awarded this prestigious recognition in March 2021, COPC Inc. WINTER PARK, Fla., 26, 2022—  COPC Inc. The innovative technology aligns quality results with the customer experience and key business metrics.

Calibration 63

Calibration Best practices Quality management Benchmark 63

CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

SaaS 52

SaaS Journey mapping Self service Upselling 52

CSM Magazine

MAY 17, 2021

Value of cloud-powered analytics: half of survey respondents believe that moving to the cloud has improved their ability to use intelligent analytics to manage the business including insights to support agents and customers. Cloud solutions make it easier to unlock the value within Voice of the Customer (VOC) and employee data.

Analytics 96

Analytics Employee engagement Surveys SaaS 96

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis.

SaaS 10

SaaS Marketing B2B Sales 10

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. 20 Best BigCommerce Apps in 2021. 24/7 analytics. Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce.

Accountability 52

Accountability Sales Advertising Abandon rate 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

Surveys 103

Surveys Analytics Feedback Benchmark 103

ProProfs Blog

AUGUST 6, 2021

We will explore the 20 best employee engagement software in 2021 and compare their features. Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

DECEMBER 9, 2020

Customer experience has become a top priority for businesses and more so in 2021. For 2021, the game-changer will be customer experience. Here are some trends that will shape customer experience in 2021. With predictive analytics, companies will only increase their margins by huge numbers. AI to Improve CX.

Customer Experience 22

Customer Experience B2B SaaS Personalization 22

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Amir on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. Predictive and Prescriptive Analytics. TSIA Resource: Predictive Consumption Analytics. Best Practices for Creating Customer Success Capabilities and Organizations. Key Performance Indicators (KPIs): Customer Success.

Best practices 78

Best practices Upselling Analytics SaaS 78

SmartKarrot

DECEMBER 29, 2021

If you have looked around for the top SaaS management platforms before, you would know by now that they vary extensively in usage, price ranges, and functionality. On that note, here we have compiled a list of the top 10 SaaS management platforms that you must watch out for in the year 2022. Like what you are reading? contact-form-7].

SaaS 10

SaaS Management Government Analytics 10

CSM Magazine

NOVEMBER 19, 2021

SaaS products are generating a massive amount of customer interaction data, as is the tooling that surrounds them. This tooling includes support tickets, but also system alerts, team messages, log files, product analytics and more. In June 2021, TheLoops closed an $8.5 About TheLoops.

Engineering 52

Engineering SaaS Analytics Enterprise 52

SmartKarrot

AUGUST 25, 2021

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? Top Benefits of SaaS Monitoring Best practices for SaaS Monitoring SaaS Monitoring Tools.

Best practices 10

Best practices SaaS Metrics Analytics 10

SmartKarrot

JUNE 24, 2021

Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. Future of SaaS. Future of SaaS is a group of SaaS innovators who are looking to drive adoption, demand, and success. You can drive revenue optimization, improve analytics, fundraise, and better onboarding.

SaaS 17

SaaS Best practices B2B Customer retention 17

AWS Machine Learning

OCTOBER 5, 2023

At Uber, he focused on optimizing the public transit network with on-demand SaaS products and shared rides. His research interest is in systems, high-performance computing, and big data analytics. an AI start-up, and worked as the CEO and Chief Scientist in 2019–2021. He founded StylingAI Inc.,

Scripts 93

Scripts Big data Engineering SaaS 93

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

SmartKarrot

SEPTEMBER 20, 2022

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. What is Software as a Service (SaaS)? Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10

Education Services Group

MAY 26, 2021

They cover more than Customer Success and have a solid selection of CS-related webinars, both archived and coming up in their lineup for the rest of 2021. an industry community and podcast dedicated to Customer Success in the B2B SaaS space. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Best practices 52

Best practices B2B SaaS Analytics 52

SmartKarrot

DECEMBER 2, 2020

Over 20 years, she has led the market, products, and CX initiatives in the SaaS niche. Insightful approach and deep analytical skills have led her to reach that point. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

SmartKarrot

JULY 29, 2021

Scroll on to know about some of the best resources to check out before 2021 turns a new leaf. Product Collective : This weekly newsletter curates a specific list of niches like product strategy, product analytics, product management, and more. Dive into this all-in-all resource sheet that has everything you need in one sorted space.

SaaS 10

SaaS Education Engineering Enterprise 10

DMG Consulting

SEPTEMBER 30, 2021

August 5, 2021 Donna Fluss. Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Applications that have played key roles in agent oversight are recording, real-time monitoring, quality management (QM), analytics-enabled quality management (AQM), historical and real-time speech analytics, and WFM.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

CSM Magazine

JUNE 23, 2021

Over 60 per cent of CEOs surveyed by Gartner revealed they believe digital transformation will spur an economic boom in 2021. Sundara leads Firstsource’s Digital Services including Intelligent Automation, Analytics, and scaling Business Process as a Service (BPaaS) offerings.

SaaS 52

SaaS Self service Analytics Surveys 52

SmartKarrot

DECEMBER 10, 2020

Here are hand-picked 8 such top sales trends that you need to watch out for 2021. CRM couple with Sales – a great duo The new chapter of Omnichannel Sales Bond of AI and Sales Deploying Automation in Sales Predictive Analytics can guide Sales Value-based Selling technique prevails Yes to Social Selling Experienced Training is the key.

Sales 10

Sales CRM Analytics SaaS 10