LiveVox

DECEMBER 28, 2020

Many businesses went through rapid changes in 2020, responding to the unexpected challenges created by the global pandemic. Banks and credit unions were no exception. As storefronts shuttered their buildings and sent employees to work from home, banks and credit unions were forced to pivot quickly to stay in business.

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Eptica

MAY 6, 2020

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Published on: May 06, 2020. ” Against this backdrop, how are banks performing when it comes to putting the customer at the heart of everything they do?

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Banking Customer Service Multichannel Best practices 79

ShepHyken

MAY 18, 2020

9 Easy Ways to Build Customer Loyalty Without Breaking the Bank by Toby Nwazor. The post 5 Top Customer Service Articles For the Week of May 18, 2020 appeared first on Shep Hyken. That’s exactly what this article is about. CustomerThink) Consider using these nine ways to create and maintain customer loyalty.

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Interactions

DECEMBER 2, 2021

Online banking surged in 2020, with 76% of US adults logging in via their computer at least once a month to manage their finances. This pattern of self service banking is one that seems set to stay. Competition between banks and financial institutions is fierce.

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Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

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Banking APIs Contact Center Best practices 74

REVE Chat Blog

FEBRUARY 12, 2020

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .

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Banking Customer Experience Chatbots Big data 76

ProProfs Blog

JANUARY 30, 2020

Customer Engagement Statistics 2020 Explained. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. The post 50+ Customer Engagement Statistics for 2020 appeared first on ProProfs Learning. Source: Gallup ) Tweet this.

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LiveVox

NOVEMBER 18, 2020

Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage technology to outperform and outpace legacy banking institutions. The post The Top Challenges for Fintechs in 2020 appeared first on Livevox.

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Uniphore

NOVEMBER 16, 2021

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S.

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Banking Average Handle Time Contact Center Wait times 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. GTACC 2020 Conference, Toronto. We’ve got you covered.

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Revation Systems

NOVEMBER 30, 2020

SAN FRANCISCO–( BUSINESS WIRE )– Revation Systems , a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking. The LinkLive platform is designed to help customers enhance the customer experience.

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Banking Contact Center Customer Service Marketing 62

Revation Systems

MAY 5, 2020

As of April 30 th, 2020, the U.S. As stay-at-home orders began to ripple across the nation in March, the banking industry began to shut down branches or significantly limit their hours of business to help stop the spread of the novel coronavirus. In fact, J.D.

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Banking Contact Center Wait times Chatbots 71

CSM Magazine

JULY 5, 2021

The modern banking sector is actively using IT tools for its development. If we analyze the actual data, then, according to the forecast of Gartner in 2019, by 2020, 85% of banks should have collaborated with customers using chatbots. Provide better customer information, add chatbot to banking.

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Banking Customer Service Chatbots Feedback 52

Concentrix

JUNE 5, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, the Philippines, Germany and Portugal roll out economic development plans while Egypt seeks money from African Development Bank Group. The post COVID-19 Global Update June 5, 2020 appeared first on Concentrix. The following is.

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Banking 62

Revation Systems

APRIL 13, 2020

Revation Systems, a leader in cloud-based, compliant messaging and communications, was recently named as one of CIOReview’s Most Promising FinTech Solution Providers for 2020, an annual listing of 20 companies that are at the forefront of providing FinTech solutions and impacting the marketplace.

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Banking Contact Center Customer Experience 62

Talkdesk

FEBRUARY 18, 2020

They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Opentalk 2020 is the perfect opportunity for you to share information with your peers! Opentalk 2020 is the perfect opportunity for you to share information with your peers! We look forward to seeing you there!

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Healthcare Banking Accountability Personalization 56

C Space

APRIL 2, 2020

The Brand Move Roundup – April 3, 2020. The donation incudes $500,000 in immediate funding to the Jacobs & Cushman San Diego Food Bank. Union Bank , a leading West Coast regional bank, announced today it will commit $3 million to support communities affected by COVID-19.

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Banking Healthcare Government Education 52

Integrity Solutions

AUGUST 19, 2019

In a complex, highly competitive marketplace, bank leaders and managers who make it a priority to create a culture that is built around understanding what the customer needs and values—and the mindset necessary to deliver on it—will have the advantage. The Rise of Technology in Banking: A Double-Edged Sword. By Donna Horrigan.

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LiveVox

DECEMBER 21, 2020

Before the pandemic, innovations in banking technology drove customer demand for a greater speed of service. The post Top Challenges for Lending in 2020 appeared first on Livevox. Fintech companies have spearheaded this change in attitude toward lending for years.

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TCN

DECEMBER 8, 2020

8, 2020, TCN, Inc., The post TCN to donate over 40,000 meals to various food banks for Christmas. George, Utah – Dec. a leading provider of cloud-based call. appeared first on TCN.

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C Space

APRIL 9, 2020

The Brand Move Roundup – April 9, 2020. Tea brand PG tips has partnered with Re-engage , a UK charity tackling social isolation and loneliness, to train 2,000 volunteers to facilitate 100,000 volunteer calls in 2020 to support the oldest in Britain during the lock down.

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Entertainment Banking Airlines Construction 52

C Space

JULY 1, 2020

The Brand Move Roundup – July 1, 2020. According to Microsoft’s own estimates, global unemployment might hit 250m in 2020 as a result of the massive demand shock to the economy. Netflix will bank up to 2 percent of its holdings, or about $100 million, with such lenders. Brand Move Roundup – July 1, 2020.

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C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. million gift to help local organizations meet immediate needs, such as food assistance and medical care.The donations, in the form of grants, will support organizations that serve in the health, social service and humanitarian sectors, along with giving to food banks and COVID-19 response funds.

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Banking Engineering Transportation Education 52

Maru Group

DECEMBER 17, 2020

By Sharan Duggal, Vice President Research, Financial Services | December 17, 2020 Maru’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet.

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Banking Government Surveys Accountability 52

Maru Group

DECEMBER 17, 2020

The following chart shows a bit of a bell curve with Q1 and Q2 2020 showing that credit card spend made up nearly half of all purchases. Bank Network Payments (Debit | Online Bill Pay/ACH | Checks). The post Consumer Trends 2020: Spending Behavior in an Unprecedented Year appeared first on Maru/Matchbox.

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Banking Government Surveys Accountability 52

pindrop

OCTOBER 12, 2021

While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest rates, lower unemployment, new stimulus checks, and eventually more widely-accessible vaccinations. Here’s what was uncovered: Analyzing the Surge in Bank Activity.

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Banking Contact Center Surveys Call Center 52

C Space

APRIL 29, 2020

The Brand Move Roundup – April 29, 2020. The coronavirus pandemic could permanently change how many bankers make the daily trudge into tightly packed city center offices, Barclays bank chief executive Jes Staley said. Brand Move Roundup – April 29, 2020. Brand Move Roundup – April 28, 2020. Read More.

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Finance Banking Advertising Education 52

DMG Consulting

MAY 21, 2020

VISION 2020. In 2020 we’re going to see new and continued investments that will finally allow companies to decrease the number of live agent resources needed in contact centers, which is the number-one goal for these people-intensive organizations. By Donna Fluss. View this document on the publisher’s website.

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Transportation Contact Center Enterprise Self service 48

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. Convoy , a digital freight service that helps shippers get thousands of loads onto trucks every day, says it will cover the cost of hauling food to local pantries and food banks donated by U.S. Brand Move Roundup – April 20, 2020. Brand Move Roundup – April 17, 2020.

Healthcare 52

Healthcare Banking Chatbots Engineering 52

C Space

OCTOBER 12, 2020

The Brand Move Roundup – October 9, 2020. Named Greenwood in an homage to the thriving Tulsa, Oklahoma, business community known as “Black Wall Street” that was destroyed by white rioters in 1921, the digital bank has several features designed to promote social causes and organizations for the Black and Latinx community.

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Banking Entertainment Government Technology 40

Solvvy

DECEMBER 17, 2019

They also discussed key trends in the space and predictions for 2020. At the conclusion of our webinar, our speakers made some interesting predictions for 2020 and beyond. Jesse Holcomb hopes to achieve a 50% self-service rate for SeatGeek customers with the power of Solvvy by the end of 2020. CX AI – A Great Wave to Ride.

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Self service Banking Chatbots Technology 62

C Space

JULY 13, 2020

The Brand Move Roundup – July 13, 2020. The group released the letter ahead of this weekend’s G20 finance ministers and central bank governors meeting. For the most recent booking period, the first three weeks in June 2020, almost 60% of 2021 bookings were new bookings. Brand Move Roundup – July 13, 2020.

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Government Banking Finance Marketing 52

C Space

OCTOBER 8, 2020

The Brand Move Roundup – October 8, 2020. The latest CBI/PwC financial services survey found 74% of UK companies – particularly banks and insurance firms – have been taking stock of their office requirements in the hope of either using the space differently, or reducing it. Brand Move Roundup – October 7, 2020.

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Banking Surveys Healthcare Advertising 40

C Space

JULY 31, 2020

The Brand Move Roundup – July 31, 2020. Lloyds Banking Group is reviewing the amount of office space it uses, becoming the latest large UK employer to take advantage of a homeworking trend during the Covid-19 pandemic. Brand Move Roundup – July 30, 2020. Brand Move Roundup – July 29, 2020. Read More.

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Banking Real estate Entertainment Construction 40

C Space

APRIL 23, 2020

The Brand Move Roundup – April 23, 2020. The UK mobile industry, banking and finance sector and the government’s National Cyber Security Centre (NCSC) have united to tackle criminals sending scam text messages exploiting the coronavirus pandemic. Brand Move Roundup – April 23, 2020. Brand Move Roundup – April 22, 2020.

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C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. The group has worked frequently with Feeding America in the past, and the organization recently launched a Covid-19 Response Fund, working with local food banks to provide specific needs. “As 35 crore ($5 million) pledged by the bank, of which Rs. 25 crore ($3.3 This is topped by Rs.

Healthcare 52

Healthcare Banking Engineering Transportation 52

C Space

JULY 6, 2020

The Brand Move Roundup – July 6, 2020. WRAP estimates that as many as 22 million pairs of shoes, and 67 million clothing items will soon be disposed of via charity shops, collection banks and other donation routes. Brand Move Roundup – July 6, 2020. Brand Move Roundup – July 2, 2020. Read More.

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Engineering Banking Surveys Enterprise 52