Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%.
Avaya
NOVEMBER 8, 2017
The financial services industry ranks as one of the top markets to experience massive digital disruption in the coming years. So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. But this hasn’t stopped demand for traditional banking. Viva la Branch.
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Eptica
MARCH 31, 2016
Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Published on: March 31, 2016. The web, in the form of help and self service has remained on top throughout that time and continued to improve between 2015 and 2016. Average performance becomes the norm?
TechSee
MAY 15, 2018
This perception is in conflict with modern consumers’ aspirations to be able to self-manage their technology. In the TechUK’s 2017 State of the Connected Home report, 49% of consumers reported that they want to self-service their devices, and 39% prefer to install their devices themselves without the assistance of the supplier.
SharpenCX
JUNE 24, 2021
But without the bigger picture, you’ll never deliver exceptional customer service and become an industry leader. They prioritize self-service help for exceptional customer service. . Back in 2016, ZillowGroup started publishing company data on gender, ethnicity representation and pay equity.
Toister Performance Solutions
NOVEMBER 7, 2017
A self-service portal allows us to troubleshoot our devices without calling support. The Zendesk Answer Bot Customers often prefer self-service. A challenge occurs when customers can't get the answer they want via self-service so they grudgingly contact the company for live support. Enter Answer Bot.
Eptica
SEPTEMBER 16, 2016
Date: Friday, September 16, 2016 Balancing investment between digital and traditional customer service. Published on: September 16, 2016. While in the UK, banking customers who interact via multiple channels purchase one and half times more products than digital-only customers. Share this page on: Tweet.
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