SharpenCX

JANUARY 15, 2020

Alaska Airlines has been steadily climbing on the ACSI Index since 2015. Download Now: Get 7 actionable tips to improve coaching and training for better CSAT. A little more digging led me to a Twitter account staffed with a 24/7 social care team. First up: Alaska Airlines. In fact, they have an open CSAT survey on their website.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

inmoment

MAY 14, 2020

It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Without this capability, you’ll find yourself duplicating effort and wasting time on administrative tasks such as switching between tools to log notes and keep accounts up-to-date. Laura Hinojosa, Account Executive at Subsync.

CRM 62

CRM Wait times Consulting Consulting 62

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133