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CSM from the Trenches – Asking the Right Questions to Challenge Customers

ClientSuccess

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. CSM from the Trenches Best Practice – Open and Transparent Communication – Opening the Kimono. Best Practice: Open and Transparent Communication (Opening the Kimono).

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Can You Change Your Member Experience During These Challenging Times?

inmoment

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Just be sure you only have one accountable person assigned to each task or deliverable to ensure there is no confusion about ownership!

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How to win new customers with better experiences – Part 2

Kayako

Based on best practices the number of words a landing page should have is around 600 with supporting images, alt text and other on-page search engine optimizations. . Content that provides solutions, tips and industry best practices help prospects realize your thought leadership and understanding of the market you’re servicing.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

And yes, it matches the address you have in your files for my account. So here are four best practices some companies are employing to help them cement solid, lasting relationships with their customers. As you think about ways to enhance your customer and prospect experience, in 2015, what are you doing to earn their trust?

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How Aircall Saves 13% of Time for Customer-Facing Teams

aircall

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Without this capability, you’ll find yourself duplicating effort and wasting time on administrative tasks such as switching between tools to log notes and keep accounts up-to-date. Laura Hinojosa, Account Executive at Subsync.

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Top 10 Live Chat Benefits You Have to Know

Comm100

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. See some of the best practices that you can emply when adding live chat to your sites. Note: This blog post was originally published on Jul. Download Now.

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Get Ready for The Shopping Season with These 10+ Tips

Comm100

Ready to put on your holiday best? Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Consider offering guest checkout for shoppers who don’t want to make an account, and working to minimize steps and clicks before purchase. Make Purchasing a Breeze. Download Now.