ShepHyken

DECEMBER 7, 2018

Her question served as a lightbulb moment for us, eventually turning into Text Request , the business texting service we co-founded in the fall of 2014. The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken.

Customer Service 290

Customer Service Healthcare Management Customer Care 290

Toister Performance Solutions

AUGUST 15, 2017

A 2014 study from Fuze found that more than half of us spend at least 13 hours per week in meetings. I reached out to a number of customer service leaders to see how they use the huddle to prepare their teams for success. Patrick Maguire is a a hospitality consultant and author of the Server Not Servant blog. Why Huddle?

Consulting 50

Consulting Consulting Customer Care Customer Service 50

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success! Moving Beyond SaaS.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Train your Staff to Become Customer-centric How do you create a customer-centric culture? Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ShepHyken

JUNE 2, 2017

Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. As a result, they’ve reduced their customer churn rate by more than 50 percent since 2014. Read Shep’s latest Forbes Article: How Happy Employees Make Happy Customers.

Wireless 189

Wireless Banking Analytics Call Center 189

Brad Cleveland Blog

FEBRUARY 10, 2015

Clearly, there’s still work to be done in how organizations assess their ability to meet customer expectations. Consumer Perception (2014 Consumer): Do you feel that the customer service departments of today’s companies generally meet your needs and expectations?

Customer Care 20

Customer Care Customer Service Surveys Contact Center 20

Brad Cleveland Blog

FEBRUARY 10, 2015

Clearly, there’s still work to be done in how organizations assess their ability to meet customer expectations. Consumer Perception (2014 Consumer): Do you feel that the customer service departments of today’s companies generally meet your needs and expectations?

Customer Care 20

Customer Care Customer Service Surveys Contact Center 20

Calabrio

NOVEMBER 18, 2015

This means that WFO programs in the contact center are a key ingredient impacting the overall service delivery efforts, as well as customer satisfaction,” notes a report on workforce optimization (WFO) analytics by Omer Minkara of The Aberdeen Group in 2014. Customer engagement and analytics software yield measurable benefits.

Contact Center 49

Contact Center Analytics Metrics Surveys 49

ProProfs Blog

JANUARY 30, 2020

Customer loyalty. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

B2B 204

B2B Banking Personalization Employee engagement 204

Natalie Petouhof

APRIL 12, 2016

What’s Happening With Messenger Facebook: Messenger’s growth is skyrocketing with its monthly active users growing from 500 million in 2014 to 900 million today. Often Marketing “owns” the Facebook page and had not worked out what to do with Customer Service issues.

CRM 49

CRM Sales Marketing Personalization 49

Natalie Petouhof

JULY 16, 2015

But they do expect companies to care. One way to show they care is by providing better customer care. FieldOne, offered to customers as a cloud service, is built on Microsoft technology for fast integration. People don’t expect companies to be perfect.

Analytics 63

Analytics Customer Service CRM Self service 63

customer sure

NOVEMBER 26, 2014

CustomerSure really offer a Gold standard in customer care.”. “I I have never had customer service as speedy, efficient and proactive as the service at CustomerSure. Customer support has been excellent – often proactively solving issues before I have been able to report them. I cannot sing their praises enough.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Kayako

DECEMBER 31, 2015

This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content. Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. The best of customer experience.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Temkin Group was acquired by Qualtrics in October 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

He would post a great piece of content from Uberflip’s blog and I would go read it or comment on it on Linkedin. Over time I was able to build a relationship with Randy to the point that in 2014, just as he was looking to build out the Customer Success team, he happened to give me a call.

Coaching 0

Coaching Engineering Upselling Marketing 0

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack is a regular public speaker on customer service/experience, AI, and automation. Nabahat Shanza. nabahatShanzA.

Call Center 140

Call Center call center software outsourcing Coaching 140

Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

Customer Service 47

Customer Service Customer Care Morale Marketing 47

Vonage

SEPTEMBER 20, 2016

When teams have a 360-degree view of a customer, they in turn have the ability to provide better attention to their customers’ needs.” Related Posts How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC).

Self service 122

Self service Accountability Sales Customer retention 122