CSR Inc.
JULY 17, 2016
It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity. Technology is poised to have a major impact of the use of incentive programs, increasing the scope of what’s possible.
CX Global Media
NOVEMBER 19, 2018
I’ve spent most all of my professional life being invited into organizations by the contact center to help them implement and adopt new practices, technologies and approaches. But proven leadership talent is scarce, so it must be developed, because leaders are facing more complex challenges earlier in their careers (Bersin 2012).
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Callminer
APRIL 10, 2019
We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. Eureka Coach enables contact centres to build an agent culture that underpins an excellent customer experience, improved compliance and reduced risk.
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Make onboarding & ongoing coaching as stellar as possible. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. James Pollard.
Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.
Kayako
SEPTEMBER 20, 2018
It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Interestingly, 89 percent of companies now believe they compete primarily on the basis of customer experience, compared with just 36 percent who thought the same back in 2012.
Livepro
JUNE 19, 2019
Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. KEYNOTE SPEAKER MELBOURNE 1 st AUGUST 2019.
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