TechSee

DECEMBER 5, 2017

Founded in 2000 and headquartered in Norway, Questback Customer Touchpoint provides enterprises with a comprehensive view by automatically collecting process-driven customer feedback at key customer interaction points across multiple channels. Customers appreciate: The feeling that their feedback is important and acted upon.

Contact Center 116

Contact Center Technology Self service Call Center 116

Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. out of 5 CSAT score, and positive feedback from live chat engagements that feel personal and genuine.

Education 86

Education Wait times Personalization Surveys 86

Robert C. Davis and Associates

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 Many of [RCDA’s] clients survey their customers after an interaction with an employee. On a scale of 1 to 10, the NPS survey asks how likely a customer would be to recommend the company to others. Abbie Griffin and John R.

Surveys 40

Surveys Banking Contact Center Sales 40

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. This is more important than ever in higher education – our higher education survey found that 99% of students think it’s at least somewhat important for schools to offer 24/7 support.

Education 64

Education Chatbots Wait times Surveys 64

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . Surveys and polls . This meant a shift away from efficiency metrics towards agent wellbeing.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72

Customer Guru

FEBRUARY 23, 2018

This article is framed in a question-answer format; please feel free to share your feedback on the article too. When Zoona was first launched in Zambia in 2009, there was a post office and money transfer service called Swift Cash, but it used to have very long queues and high charges. Can you tell me what Zoona is?

Marketing 112

Marketing Customer Experience Banking Customer centricity 112

JustCall

JANUARY 31, 2023

Feedback on JustCall from Real-World Users “Painless, easy onboarding. Post numbers – Keep existing numbers when changing services to help customers reach you easily. Automatic saving of customer details – Calls, texts, voicemails , etc. per month/per license Cloud Business : $19.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

Transparent BPO

APRIL 3, 2020

Our company was founded in 2009 and, currently, runs a brick and mortar operation out of three physical sites in Belize City, Belize, Central America, and a work-from-home operation based in the Philippines. Simultaneously, we surveyed our employees to determine who had home internet and what connections they used.

Contact Center 120

Contact Center outsourcing Transportation Government 120

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. This graph improves only by sending follow-up emails, personalized SMSes, feedback emails, etc. You can also proactively connect with your customers as per their feedback shared with you.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. This graph improves only by sending follow-up emails, personalized SMSes, feedback emails, etc. You can also proactively connect with your customers as per their feedback shared with you.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Along with being responsible for the relationships they build with restaurant partners, my team have high input into feedback to product and engineering teams, and are often the first to catch issues and escalate them.

Accountability 71

Accountability Metrics Feedback Enterprise 71

JustCall

DECEMBER 1, 2022

Airbnb had 20,000 users in 2009 and grew to 20 million users on its platform in 2016. Let us analyze some facts here: A jaw-dropping survey concluded that 83 % of customers are willing to refer. But only 29% of customers do, according to a Texas Tech survey. Simply by rewarding users with $25 for every user they invite.

Sales 52

Sales Scripts Construction Marketing 52

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Its inherent gap is inaction between incessant requests to customers for feedback on the brand and engagement with the brand. It’s more outward-oriented than inward-oriented.

Customer Experience 63

Customer Experience Marketing Surveys Feedback 63

C Space

JULY 7, 2020

According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Advertising 52

Advertising Consulting Consulting Surveys 52

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. I met a VP of Logistics who does ride-alongs with delivery drivers at 2 am, simply so he can get honest feedback of what life is like making deliveries, and how they can make the process better.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82