Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy
ShepHyken
SEPTEMBER 29, 2023
In their 2009 meta-analysis presented by Gallup, Harter et al. Empowered employees feel a greater sense of responsibility and are better equipped to address unique customer needs effectively. #4 Collect and Act on Feedback Regularly gather feedback from both employees and customers to identify areas for improvement.
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