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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

In their 2009 meta-analysis presented by Gallup, Harter et al. Empowered employees feel a greater sense of responsibility and are better equipped to address unique customer needs effectively. #4 Collect and Act on Feedback Regularly gather feedback from both employees and customers to identify areas for improvement.

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Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

Lumoa

But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? We’ll also provide tips to help companies monitor the effect of inflation on real-time feedback and improve customer sentiment during this global recession. Determine the Feedback Trends. Feedback Interpretation.

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How to fix customer experience by keeping your promises

Toister Performance Solutions

Business looked bleak for Domino's in early 2009. In April 2009, a video of two franchise employees defiling customer orders went viral. In a 2009 consumer survey conducted by research firm Brand Keys, the company tied Chuck E. In late 2009, the company offered a mea culpa in a new advertising campaign. Where's the love?"

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ESG Partners with Customer Success Community Platform inSided

Education Services Group

Through a combination of customer community, knowledge base, and product feedback features, inSided enables customer engagement, self-service support, discussion, and idea generation. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York.

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The Surprising Effect of Choice Architecture on Your CX

Beyond Philosophy

One of the things that we do for clients in our global Customer Experience consultancy is what we call a Customer Mirror , which is where we have your experience as if we were a customer and then give you feedback on it. New York: Penguin Books, 2009. 9 July 2019. < < [link] > Thaler, Richard H., and Cass R Sunstein.

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Making emotional connections with customers is key to excellent NPS and VOC results

Robert Davis

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 These surveys gather customers’ feedback on their experiences with a company’s products, services and customer service. Emotional connections, measurable results – an excerpt from the book The Quality Conversation by Bob Davis.

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How To Find Business Opportunities in Recession

ThriveableBiz

Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E. People are usually very willing to give you feedback, especially if you have an existing relationship - which is a whole other topic! Jozc on How to Market in a Downturn.