2009 Customer Support Feedback Surveys 
Lumoa
AUGUST 5, 2022
According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. Determine the Feedback Trends.
Comm100
FEBRUARY 1, 2023
For these reasons, introducing improved online services does more than support distance learning and online students. Improve the student experience Live chat has now become the most popular support channel for students, and a variety of studies show how online chat for education can improve the student experience.
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JustCall
MAY 14, 2020
Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.
JustCall
MAY 14, 2020
Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.
Comm100
MARCH 27, 2023
In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Provide 24/7 support Since chatbots can handle most requests without intervention, they allow schools to offer 24/7 support in a cost-effective way. 58% of students think it’s very important.
Comm100
NOVEMBER 13, 2022
Today’s customer service expectations are sky-high, and companies need to do more. 99% of customers now believe that companies need to improve their service and support. So what ideas for improving customer service are most popular today? In a 2021 report, 70% of agents surveyed reported feeling overwhelmed.
JustCall
JANUARY 31, 2023
Post numbers – Keep existing numbers when changing services to help customers reach you easily. Automatic saving of customer details – Calls, texts, voicemails , etc. Feedback on JustCall from Real-World Users “Painless, easy onboarding. They will work diligently to solve any problems you have every time!”
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