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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually.

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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually.

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4 Reasons Why Airbnb’s on My List of Companies with the Best Customer Experience

SharpenCX

Since 2007, Airbnb’s grown to serve 4 million hosts who’ve welcomed more than 900 million guests into their homes. The survey asks guests to rate six elements of their stay: accuracy of information, communication from the host, cleanliness, convenience of location, ease of check-in, and the overall value. .

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17 Must-Read Books for Support Managers

Nicereply

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.

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Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Customer Guru

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Through focus groups, social listening, surveys or other methods, this can be achieved to a great extent. About BookMyShow. What is your vision around CX at your company?

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Kerching! Banking and Financial Services Top UK Customer Satisfaction League

CSM Magazine

The banking and financial services sectors have the best levels of customer service satisfaction in the UK – that’s according to Bright, which today released the results of its first ever ‘Industry Satisfaction Survey’, via its latest Customer Experience Report.

Banking 40
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CX Pros to Advance Careers and Programs at New Training and Certification Event

CSM Magazine

The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As CX Sampling, Survey and Study Design (one day). Journey Mapping (one day).