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17 Must-Read Books for Support Managers

Nicereply

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

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Here today, gone tomorrow?

C Space

Remember Steve Jobs’ famous keynote speech in 2007? More than half (56%) of millennials visited a doctor’s office in the past year, compared to three-quarters (73%) of non-millennials, according to a survey from C Space Health. One device for everything. by Hannah Walker Employee Benefit News. by Hilary Milnes Digiday.

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Guest Blog: Key KPIs You Must Monitor for an Optimal Customer Experience

ShepHyken

Using a simple survey sent to customers/visitors after each conversation, you are able to analyze the level of satisfaction. First of all, depending on the length of your survey (using a smiley or star system or a more complete question/answer survey), you would get different results.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

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A Part of History

IdeasUnlimited

The very popular online streaming platform known as Twitch, began in 2007 as Justin.TV Our staff also had to be very flexible at adapting to feedback and suggestions that were invaluable to improving their system. According to recent Clutch survey data, consumers especially value human interaction when calling a business.

Surveys 52
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A Part of History

IdeasUnlimited

The very popular online streaming platform known as Twitch, began in 2007 as Justin.TV Our staff also had to be very flexible at adapting to feedback and suggestions that were invaluable to improving their system. According to recent Clutch survey data, consumers especially value human interaction when calling a business.

Surveys 52