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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. This helps people managers tremendously in the coaching sessions, as they can individually tailor coaching based on the feedback. They serve 1.8 Pricing also turned out to be a big motivator for customers.

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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. This helps people managers tremendously in the coaching sessions, as they can individually tailor coaching based on the feedback. They serve 1.8 Pricing also turned out to be a big motivator for customers.

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Comment Luminus révolutionne le marché de l'énergie grâce à Hello Customer

Hello Customer

La pression est forte étant donné qu'en 2007, le gouvernement a libéralisé le marché, ce qui en a fait un environnement concurrentiel et axé sur les prix. Cela aide énormément les managers lors des sessions de coaching, puisqu'ils peuvent adapter la formation de manière individuelle en fonction des retours.

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SYKES Helps Women Take on Tech

Sykes

And, since launching in 2007, more than 10,000 have graduated — 7,500 of whom earned jobs with SYKES. Mid-Level Leadership (MLL) Growth Program is a training and mentorship program for SYKES brand advocates that pairs people with the coaching they need to become future leaders. Working together, these programs have made an impact.

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17 Must-Read Books for Support Managers

Nicereply

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.

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Stop Building CX Departments and Build Influence Instead

Horizon CX

Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener. The company grew into a billion-dollar business and was sold to a French Company, in 2007 through further transfers and was finally acquired by Motorola in 2020. And the benefits for all 2,500 employees were significant.

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What Elephants and Customer Experiences Have in Common

CSM Magazine

We saw this in the last big recession spanning 2007-2009. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching. Unleash the chatbot! The customer was often abandoned, left feeling disappointed.