C Space

DECEMBER 6, 2021

As a study of humanity, COVID-19 created the context of the world’s biggest deprivation study – having forced people everywhere to spend time without. Every Zipcar takes 13 personally owned cars off the streets. We therefore need to make the planet personal. BlaBlaCar members organized almost 100 million journeys.

Transportation 59

Transportation Airlines Automotive Marketing 59

C Space

NOVEMBER 11, 2018

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. In fact, nearly 40% of e-commerce subscribers have canceled their subscriptions, according to a recent study by McKinsey.

Healthcare 55

Healthcare Consulting Consulting Feedback 55

Lumoa

JANUARY 23, 2018

The results can look like this: If there is a lot of data, the categorization can be a very detailed one: instead of personnel the categories can separate customer support personnel from sales personnel or divide the feedback about personnel in comments about their behavior, knowledgeability, responsiveness etc. The response can be instant.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

ProProfs Blog

DECEMBER 23, 2019

Refer to this example to know how brands can create personalized experiences for their customers by merely tracking conversations on social media. For instance, putting your sales data in one bucket and marketing in another, digital insights elsewhere, product and service information in a completely different area, is a big no-no.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

C Space

NOVEMBER 11, 2018

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. In fact, nearly 40% of e-commerce subscribers have canceled their subscriptions, according to a recent study by McKinsey.

Healthcare 40

Healthcare Consulting Consulting Feedback 40

Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. PT: In September 2000, we were all in sales at Eloqua. Here are the “aha!”

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Comm100

FEBRUARY 6, 2018

This person should ensure documentation and content produced by team members is consistent, as well as overseeing technology, strategy and content generally. Discover the latest customer service trends and live chat metrics to inform your CX and online sales strategy. Who Owns the Knowledge? Is a Knowledge Base Worth It? Download Now.

Advertising 41

Advertising Benchmark Metrics Customer Support 41

C Space

DECEMBER 6, 2018

After passing my driving test in 2005, I stopped driving in 2006. I know that I’m not the only person who suffers from this feeling. I put it down to this: I have more trust in a person, because they consist of logic and emotion – a machine only consists of the former. Nicola Spitzer. Senior Consultant at C Space.

Transportation 40

Transportation Engineering Healthcare Consulting 40

C Space

JUNE 15, 2020

In 2005, said Koehler, Band-Aid launched a line with multiple skin tones called Perfect Blend , but the product was later pulled “due to lack of interest at the time.” Meanwhile, others are making increased investments in store experiences that limit in-person interactions. In March, right at the start of the U.S.

Marketing 52

Marketing Technology Surveys Accountability 52

C Space

SEPTEMBER 11, 2019

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. The challenge is that relevance can only ever be a moment in time. And this shift has very real commercial implications. In the U.S.

Construction 40

Construction Big data Customer centricity Marketing 40