Beyond Philosophy
DECEMBER 6, 2017
Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” For example, the shirt example talks about how stores persuade us to buy more shirts than we need.
Beyond Philosophy
MARCH 16, 2023
In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. When an organization changes the game so drastically, it becomes an example, not just for like companies but for all companies. For example, fast-food restaurants might have very few staff in them soon. So, in that way, expectations change.
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Beyond Philosophy
DECEMBER 28, 2020
This exercise is one of the first things we do when consulting an organization. For example, Maersk Line, the largest shipping company in the world, came to us years ago to improve their experience. The post Designing Country Culture into Your Global Experience appeared first on CX Consulting. These are core emotions.
Micah Solomon
OCTOBER 9, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Here are four examples: a) Discouraged: ‘‘You owe.’’. Perhaps in 2005 it was okay to take 24 hours to respond to a customer email.
Beyond Philosophy
SEPTEMBER 17, 2020
Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . ” For example, stainless steel appliances have been fashionable in kitchen appliances for years.
Beyond Philosophy
JUNE 16, 2022
As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. In the early days of our global Customer Experience consultancy, we worked with a water company in the UK, which is highly regulated but has a monopoly in their area.
Beyond Philosophy
MARCH 4, 2019
Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys.
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