your-source 
Calltools
FEBRUARY 16, 2022
Are you wondering whether your lead acquisition efforts are worth it? Are you getting enough ROI from your lead source? If you are investing time and money in generating leads, you also need to assess what those leads are worth to your business. There is no benchmark that determines whether your CPA is good enough or not.
Contact Center Pipeline
NOVEMBER 10, 2020
Here’s how to make it a revenue source as well. No matter the brand, customer service needs to be a priority. Contact centers are often seen as an expensive but necessary line item that should be streamlined as much as possible in support of the bottom line, but brands are waking up to the value […].
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Cisco - Contact Center
APRIL 20, 2023
We are introducing new additions to the open source projects led by the Cisco Engineering team that are contributing more security features and functionality for Kubernetes and cloud native… Read more on Cisco Blogs
CallSource Insights
DECEMBER 19, 2019
CallSource’s resource center, named “Your Source,” offers up handy guides, tip sheets, checklists, and more. Call Source is pleased to announce Your Source. Your Source allows anyone to find tips and tricks that can help them better their business. Send them an email here.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! Are you excited to actually start making sense of customer analytics? 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST
SharpenCX
MAY 26, 2020
And it’s easy to think that once a consumer becomes a customer and pays for your product or service, the hard work is done, right? Your customer service experience also plays a key role in customer retention strategies, too. Starting with the Source of Quality CX — Your Contact Center Agents. Wrong … oh, so wrong.
Knowmax
JANUARY 20, 2021
Why should open source FAQ be your second choice?
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions. How to effectively engage and optimize your customer experience.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: ZoomInfo
That's where ZoomInfo Recruiter comes in, helping bridge the gap when job sourcing and communication efforts stall on LinkedIn. But that doesn't mean there aren't some frustrating roadblocks on the network.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture? How to synthesize and interpret the data collected.
Speaker: Liz Richardson and Deena Zenyk
So you’ve heard the news, your existing customers are your best source of new customers. But how do you go about formalizing a process that proves your customers are important to you and achieves reliable business outcomes? How to identify and recruit advocates from your community. Key outcomes & measurements.
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
Speaker: Jim Rembach, President of Call Center Coach
You have to obtain knowledge and learn from multiple sources to be successful. Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities!
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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