what-a-customer-first-strategy-means-post-pandemic 
C3Centricity
AUGUST 17, 2020
Denyse Drummond-Dunn · What a customer first strategy means today. I know, you probably don’t want to read yet another article about the post-pandemic era, especially when the infection numbers in many countries are once again headed in the wrong direction! What do you think?
Beyond Philosophy
JULY 7, 2022
One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. We had a pickle about the future of brick-and-mortar after the pandemic that I thought I would share with you, too. Retail is Back, But Different.
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Beyond Philosophy
JULY 2, 2020
Some people watch things happen, some make things happen, and some say, “what happened?” ” Some organizations out there concerning the pandemic (and maybe other things, too) are falling into that third category. There’s a silver lining in everything, even this pandemic. We have had massive changes occur.
ShepHyken
JULY 16, 2021
He writes about creating a better experience for customers when they come into a store. However, the truth is that the Covid-19 pandemic probably only accelerated what was happening already. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have.
ShepHyken
OCTOBER 9, 2020
She writes about changes in the customer experience for grocery shoppers during the COVID-19 pandemic. Especially since the first half of this year has been crucial in determining the shift in consumer behavior, needs and expectations. So let’s rewind for a second to see what happened during the last 6 months.
Beyond Philosophy
JULY 9, 2020
A genuine effort to understand your customers’ emotions is essential to your Customer Experience design. Also, when you can segment based on customers’ behavior and the needs the behavior indicates, you can customize your experience to appeal to each segment. My oldest daughter has a new baby.
ShepHyken
MARCH 8, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why marketing can no longer ignore customer experience by Jason VandeBoom. My Comment: Customer Experience (CX) is marketing.
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