Cloud Contact Center Migration
Concentrix
MAY 22, 2023
Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.
Transform Your Cloud Contact Center Using Amazon Connect
Concentrix
APRIL 28, 2021
Register to join us for our webinar on May 6th. The post Transform Your Cloud Contact Center Using Amazon Connect appeared first on Concentrix.
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Webinar: Lessons Learned in Rapid Migration to Remote Based Work
Aspect
APRIL 6, 2020
This week we’re sharing a special edition of our next ASUGA webinar, Thursday, April 9 th at 12:00 PM EDT (17:00 BST, 9:00 AM PDT) There is no Such Thing as the “New Normal” – Lessons Learned in Rapid Migration to Remote Based Work. The post Webinar: Lessons Learned in Rapid Migration to Remote Based Work appeared first on Aspect Blogs.
New Survey Reveals Shifting Cloud Contact Center Preferences
Aspect
SEPTEMBER 28, 2017
Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Liveops
MARCH 11, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect
Concentrix
APRIL 19, 2021
The post Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Cisco - Contact Center
JANUARY 8, 2020
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.
SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager
NobelBiz
DECEMBER 9, 2021
In a sense performance-oriented contact centers can be seen as living organisms, brimming with life, combining intricate technologies with a human touch. The post SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager appeared first on NobelBiz®.
[Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition
Liveops
MARCH 15, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel
NICE inContact
OCTOBER 22, 2018
Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.
Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI
NobelBiz
NOVEMBER 13, 2023
Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.
CX5 Talks - An Interview with Fred Stacey
Unymira
APRIL 22, 2020
After our webinar with Fred Stacey , General Manager of Cloud Contact Center Search, Outsource Consultants , I wanted to pick his brain for additional insights into the future of customer service, particularly as it relates to the intersection of CX and technology.
Future-Proof Your CX Foundation
Concentrix
SEPTEMBER 1, 2023
Unlock the Secrets of CX Transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner
NICE inContact
AUGUST 1, 2019
Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Get Gartner’s Advice: Cloud Contact Center Buyer’s Guide
NICE inContact
APRIL 24, 2019
Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
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The Devil I Know vs. The Devil I Don’t in the Call Center
NICE inContact
SEPTEMBER 17, 2019
Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
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55 Transitioning to the Cloud? Here’s Your One-stop Resource
NICE inContact
JULY 9, 2019
Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. The post Transitioning to the Cloud? And if you did attend, you’ll probably want to hear them again!
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco - Contact Center
JUNE 18, 2020
Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Flexible Cloud, Premises, and Hybrid Deployment Options. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.
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Summary of Key Findings
Enghouse Interactive
JULY 19, 2019
Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.
Here’s Your Inside Look into the Future of Digital-First Customer Service
NICE inContact
AUGUST 13, 2019
How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco - Contact Center
JANUARY 27, 2020
Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.
2019 predictions for ambitious contact centres
Vonage
JANUARY 30, 2019
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Contact centres are a case in point. As more centres migrate to the cloud, more can consider these options.
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Advanced Chat for CXone: Vera Bradley’s Journey to Excellence
NICE inContact
OCTOBER 21, 2019
The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point. The abandonment rate today, by the way, is less than 5 percent, and productivity has improved by 10-15 percent.
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Ask a CTO: The Importance Of All-In-One Technology Solutions
Edify
MARCH 30, 2021
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!
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Ask a CTO: Why Contact Centers Work Best on Chromebooks
Edify
DECEMBER 13, 2021
Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.
5 Reasons to Ditch Your On-Prem Call Center in 2018
Talkdesk
FEBRUARY 26, 2018
If you’re still relying on rigid, on-prem tools like hard phones and complicated code to handle communication with customers and prospects, you’re missing out on all of the exciting new innovations that cloud technology allows. If you want to explore some of the other Talkdesk webinars, click the button below.
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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Join Us for an Energetic Panel Discussion with Forrester Research
Enghouse Interactive
JULY 5, 2019
Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind.
Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’
Edify
APRIL 6, 2021
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. When these questions require technical answers, I like to go straight to our in-house expert, co-founder and CTO Bracken Fields.
Boost Revenue in 8 Easy Steps
NICE inContact
AUGUST 1, 2019
The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.
The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Talkdesk’s Easy Contact Center and CRM Integration
Talkdesk
JANUARY 22, 2018
If your agents are still going into a CRM and manually logging activities after every call, you might need to think about how a move to the cloud could generate more agent productivity. A contact center is at its best when all the agents are busy on the phone talking to customers and prospects, not filling out reports and updating profiles.
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40 Talkdesk’s Easy Contact Center and CRM Integration
Talkdesk
JANUARY 22, 2018
If your agents are still going into a CRM and manually logging activities after every call, you might need to think about how a move to the cloud could generate more agent productivity. A contact center is at its best when all the agents are busy on the phone talking to customers and prospects, not filling out reports and updating profiles.
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The Voice of the Customer is Asking for a Better Citizen Experience, is Your Agency Listening?
NICE inContact
OCTOBER 17, 2019
The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission. Join us October 24 along with e-Republic as we explore each of these three important variables in building and deploying a stronger citizen journey.
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CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy during This Global Pandemic
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.
Going Mobile: Building a Remote Workforce
NICE inContact
JULY 17, 2019
Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. In this webinar, you’ll discover the benefits, challenges, tools, and best practices of building a remote workforce. Moving your virtual company contact center operations to the cloud has never been easier.
Boost Revenue in 8 Easy Steps
NICE inContact
AUGUST 1, 2019
The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.
The dos and don’ts of steering your team’s performance during uncertain times
Talkdesk
MAY 11, 2020
If you’d like to learn more about how to coach agents remotely or how to mitigate unexpected call surges, check out our Remote Call Center Bundle , which is full of podcasts, webinars and playbooks. Curious to see how AI can help your contact center through a time of crisis? Additional Resources: .
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Why Customers Loathe Your Contact Center
8x8
OCTOBER 25, 2017
The good news: pure cloud contact center providers have benefited from legacy providers’ struggles to create flexible solutions to transform customer experiences and turn pain into triumph. The result is an inadequate toolset for customer service agents and poor training. Both of which delay and damage customer outcomes.
Contact Center Benchmarks Provide Continuous Improvements
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.
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Contact Center Benchmarks Provide Continuous Improvements
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. Bruce Belfiore – CEO and Senior Research Executive , Benchmark Portal.
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Why Is the Cloud Still the “Far Side?”
Serenova
JANUARY 31, 2019
I’d even argue, “it doesn’t work” if what the contact center can and cannot do is limited by its infrastructure and technology. If you’re still not sold on the benefits of the cloud, I invite you to join Sheila McGee-Smith and me for the webinar Migrating to a Cloud Contact Center: Tales from the Far Side.
Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 Crisis
Serenova
MARCH 23, 2020
With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.
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