Trends Related Topics 
CCNG
NOVEMBER 13, 2024
A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service, demanding a new strategy for success. This convergence reflects a broader trend toward unified, end-to-end customer service platforms that leverage AI for personalized, frictionless experiences across channels.
Beyond Philosophy
FEBRUARY 14, 2020
The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. To subscribe to The Intuitive Customer and never miss a podcast, please click here. This podcast is produced by Resonate Recordings. Click here to see how they can help you.
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Beyond Philosophy
MARCH 19, 2020
The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. Technological Trends. Attention to Detail.
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1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages. This exclusive research provides key insights and strategies to navigate the rapid changes in today’s workforce.
Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
TechSee
DECEMBER 11, 2024
Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. To be fair, this is a trend that has been predicted as eminent for at least a decade. The lesson? Outcome : Progress at last!
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Dive deep into the world of customer service and CX, and discover key insights and trends shaping the industry today According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Trends and best practices. In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Customer preference and experience with AI. How organizations are seeing success with implementation. September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Roger Lee, VP Customer Success, Gridspace
Monitoring calls for trends and KPIs in real-time. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Customer Experience is the new black. NPS and Loyalty are the new shiny. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring. It is hard to correlate loyalty metrics with business results.
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