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Top 5 Customer Experience Trends for 2021

Inbenta

JANUARY 25, 2021

So what are the trends that will shape CX in 2021 that organizations need to know in order to win customers’ business? There you have it, the top five customer experience trends to watch out for in 2021. The post Top 5 Customer Experience Trends for 2021 appeared first on Inbenta. MORE

Customer Experience Self service Chatbots Personalization 82
>

Three social media trends that will impact your customer experience in 2020

TELUS International

NOVEMBER 7, 2019

Trends MORE

Customer Experience 87
>

2020 Business and Customer Service Experience Trends

CCNG

MARCH 12, 2021

New data from The Northridge Group provides a clear message to businesses. Today's consumers are shopping online more now than ever but find the overall service experience inadequate. MORE

CCNG Customer Service Self service Contact Center 212
>

25 Call Center Technology Trends to Watch in 2021

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. MORE

Call Center Technology Best practices Banking 241
>

Top Contact Center Technology Trends in 2021

Fonolo

FEBRUARY 2, 2021

The pandemic disrupted many contact center trends , but not all of them. Here are some of the ways call center trends around technology have changed. 3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. 3 Crucial CX Trends You Need to Know for 2021. Driving the Major Contact Center Technology Trends 2021. Increased call volume and agent attrition will also shape call center technology trends for many years to come. MORE

Technology Contact Center Gamification Management 65
>

Guest Blog: Customer Service Trends for 2018

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. MORE

Customer Service B2B Self service Customer centricity 202
>

Exclusive Research Reveals Fascinating New Trends

Beyond Philosophy

MARCH 16, 2020

This episode of The Intuitive Customer reveals the trends we identified in our research late last year. While some of it was what we expected to hear, a few trends left us gobsmacked. MORE

Consulting Consulting Customer Experience 254
>

A Glimpse To The New Trends In Humanizing Technology

Beyond Philosophy

FEBRUARY 14, 2020

The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. Social media has changed many things about our lives. MORE

Technology Consulting Consulting Accountability 390
>

Important Trends in Workforce Management Technology

Contact Center Pipeline

JULY 28, 2020

MORE

Technology Management 169
>

Customer Service Trends 2020

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6 The post Customer Service Trends 2020 appeared first on TechSee. MORE

Customer Service Chatbots Self service Technology 127
>

2021: Emerging AI trends in the telecom industry

TechSee

FEBRUARY 1, 2021

Emerging trends in telecom sector. Let’s take a look at some of the telecom industry trends that are being driven by the expansion into AI: Network optimization, preventive maintenance, Virtual Assistants, and robotic process automation (RPA). AI-driven predictive analytics are one of the latest telecom trends helping telecoms provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. MORE

Telecommunications Chatbots Average Handle Time Big data 91
>

3 Vital Trends For Your Mobile Experience

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense. If you visit many organization’s mobile sites, however, it’s clear that these trends are far from common. The post 3 Vital Trends For Your Mobile Experience appeared first on. MORE

Customer centricity Marketing Customer Experience 329
>

Customer Service Trends 2021: What You Need To Look Out For

CX Global Media

DECEMBER 9, 2020

Customer service trends in 2021 will be determined by what transpired in 2020. The post Customer Service Trends 2021: What You Need To Look Out For appeared first on CX Global Media. Here is how you and your team can stay ahead of the game. MORE

Customer Service Contact Center 156
>

Troublesome Trends & Predictions for 2018

Beyond Philosophy

JANUARY 8, 2018

From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on. I am apprehensive about my industry. Having worked in Customer Experience since 2002, I may be too much of a purist. MORE

Consulting Consulting Marketing Accountability 258
>

How AR Enables the 4 Key Field Service Trends of 2021

TechSee

FEBRUARY 16, 2021

COVID-19 has resulted in a further increase in demand for service, with ServicePower reporting that 2020 field service trends resulted in field service organizations increasing investment in service workers by 72% to meet the rising demand. Field service trends shift to outcome-based service. MORE

outsourcing Upselling Technical Support Surveys 109
>

2020 Hot Shopping Trends Defining the Holiday Season

CX Global Media

DECEMBER 1, 2020

There three main things that are affecting 2020 hot shopping trends. The post 2020 Hot Shopping Trends Defining the Holiday Season appeared first on CX Global Media. These three things can increase your sales and customer loyalty. MORE

Sales Contact Center 156
>

Contact Centre Trends 2021: Fonolo Report

Peter Lavers

NOVEMBER 20, 2020

This has particularly affected contact centres, and our founding director Peter Lavers was recently asked to contribute to Fonolo’s 2021 Contact Centre Trends Report. The Coronavirus pandemic has changed the way we engage with customers, colleagues and suppliers – forever! MORE

Customer centricity CRM Customer Experience Customer Service 130
>

Food for thought: Three key trends in the digital customer journey

TELUS International

JUNE 18, 2019

Trends MORE

89
>

2020 Holiday CX Trends

Interactions

NOVEMBER 19, 2020

These were the four most important trends for e-commerce in 2020. Brands that have already operationalized these trends will naturally gain an advantage over the competition. Another subtle trend we notice this year is the willingness to do business with local vendors. MORE

Chatbots Customer Experience Sales Customer Service 62
>

3 Contact Centre Trends for 2021

Call Design

JANUARY 21, 2021

Now is the time to shake ourselves free of the challenges from 2020 and embrace new trends and technologies for the new year. Is your contact centre prepared for success in 2021? MORE

Upselling Coaching Consulting Consulting 98
>

Five trends to adopt Post-Covid

Peter Lavers

JULY 24, 2020

MORE

Accountability B2B CRM Sales 130
>

Job Trends in Customer Support in 2021

Global Response

APRIL 15, 2021

At Global Response, we understand the importance of staying on top of industry trends. The post Job Trends in Customer Support in 2021 appeared first on Global Response. It is essential not only to our success, but to the success of each of our clients. As more. Best Practices Global Response Blog MORE

Customer Support Best practices 48
>

WFO Trends in 2020

DMG Consulting

MAY 26, 2020

WFO Trends in 2020. 2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. MORE

Analytics APIs Contact Center Sales 83
>

On-Trend: At-home Agents

Contact Center Pipeline

MAY 22, 2020

You know something is pretty important or interesting these days if it’s referred to as being on-trend, or trending. It’s not the same as being trendy, which to my ear sounds like it’s less important than something that is on trend or trending. MORE

At home agents Contact Center Call Center 158
>

Emerging Trends Revealed in Unique CX Research

Beyond Philosophy

MARCH 19, 2020

The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. MORE

Customer Experience Consulting Consulting Marketing 384
>

COVID is Creating a Surprising Contact Centers Trend

Fonolo

NOVEMBER 24, 2020

Read the Full Industry Report Here: Contact Center Trends 2021. And that’s the driving force behind most of this year’s trends. Read the Full Industry Report Here: Contact Center Trends 2021. MORE

Contact Center Average Handle Time Morale Consulting 100
>

Customer service trends for 2021: Top analyst predictions

TechSee

JANUARY 26, 2021

Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. Customer service trends: Top predictions for 2021. Emerging customer service trends for 2021. MORE

Customer Service Healthcare Banking Surveys 109
>

5 Trends in Customer Service in 2021

Ansafone

FEBRUARY 28, 2021

As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. There are a lot of great things that you can do … 5 Trends in Customer Service in 2021 Read More ». MORE

Customer Service outsourcing Multichannel Contact Center 68
>

CX trends fintech and financial services firms can 'bank' on

TELUS International

FEBRUARY 6, 2020

Trends MORE

Banking 86
>

2018 Customer Experience Trends

The Center for Client Retention

NOVEMBER 28, 2017

Review these 2018 Customer Experience Trends for what’s fresh, viable, and essential to staying in the game. Players in many other industries are watching this trend, and will increasingly extend premium services to further expand market share. Businesses that closely follow trends in customer service are always contemplating what’s new, exciting, and able to help them stand out from the crowd. MORE

Customer Experience Entertainment Banking Accountability 73
>

Revealed: New Trends on Pricing

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on. Moreover, 68% said price is the biggest reasons they shop where they do. These numbers would lead one to believe that price is still king in Customer Experience, but one would be wrong. Price is still important, vitally so. MORE

Personalization Consulting Consulting Feedback 254
>

2020 Customer Experience (CX) Trends

The Center for Client Retention

DECEMBER 3, 2019

Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. If they herald a true trend–time will tell–it’s one made to order for our times. MORE

Customer Experience Healthcare Advertising Banking 62
>

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Contact Center Trends 2020. MORE

Contact Center Gamification Abandon rate Average Handle Time 111
>

The Contact Center Trends to Watch Out for in 2020

Contact Center Pipeline

JANUARY 28, 2020

When invited to compile this list of customer service trends for 2020, naturally the first thing I did was look back at all of the predictions made the previous year. MORE

Contact Center Self service Chatbots Technology 226
>
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Remove Trends Related Topics
Analytics Metrics Self service Chatbots Best practices Benchmark Surveys Virtual Agent Gamification Big data More Related Topics >

2020 Business and Customer Service Experience Trends

CCNG

MARCH 12, 2021

New data from The Northridge Group provides a clear message to businesses. Today's consumers are shopping online more now than ever but find the overall service experience inadequate.

CCNG 212
More
CCNG Customer Service Self service Contact Center 212

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Contact Center Trends 2020.

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25 Call Center Technology Trends to Watch in 2021

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up.

Call Center 241
More
Call Center Technology Best practices Banking 241

Emerging Trends Revealed in Unique CX Research

Beyond Philosophy

MARCH 19, 2020

The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone.

Customer Experience 384
More
Customer Experience Consulting Consulting Marketing 384

Just launched! 2020 Customer Education Benchmarks and Trends Report

Advertiser: Skilljar

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

More Education

Customer Service Trends 2020

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6 The post Customer Service Trends 2020 appeared first on TechSee.

Customer Service 127
More
Customer Service Chatbots Self service Technology 127

Exclusive Research Reveals Fascinating New Trends

Beyond Philosophy

MARCH 16, 2020

This episode of The Intuitive Customer reveals the trends we identified in our research late last year. While some of it was what we expected to hear, a few trends left us gobsmacked.

Consulting 254
More
Consulting Consulting Customer Experience 254

Guest Blog: Customer Service Trends for 2018

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. In this article, let us discuss a few upcoming trends of 2018 that will affect the customer service as well as CX for business and look at some resolutions that you may have to undertake. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken.

Customer Service 202
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Customer Service B2B Self service Customer centricity 202

Top Contact Center Technology Trends in 2021

Fonolo

FEBRUARY 2, 2021

The pandemic disrupted many contact center trends , but not all of them. Here are some of the ways call center trends around technology have changed. 3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. 3 Crucial CX Trends You Need to Know for 2021. Driving the Major Contact Center Technology Trends 2021. Increased call volume and agent attrition will also shape call center technology trends for many years to come.

Technology 65
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Technology Contact Center Gamification Management 65

CX trends fintech and financial services firms can 'bank' on

TELUS International

FEBRUARY 6, 2020

Trends

Banking 86
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Banking 86

On-Trend: At-home Agents

Contact Center Pipeline

MAY 22, 2020

You know something is pretty important or interesting these days if it’s referred to as being on-trend, or trending. It’s not the same as being trendy, which to my ear sounds like it’s less important than something that is on trend or trending.

At home agents 158
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At home agents Contact Center Call Center 158

Exceptional Experiences for Employees and Customers

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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.

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InformaTech

InformaTech

Exclusive Research Reveals Fascinating New Trends

Beyond Philosophy

MARCH 16, 2020

This episode of The Intuitive Customer reveals the trends we identified in our research late last year. While some of it was what we expected to hear, a few trends left us gobsmacked.

Consulting 254
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Consulting Consulting Customer Experience 254

A Glimpse To The New Trends In Humanizing Technology

Beyond Philosophy

FEBRUARY 14, 2020

The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. Social media has changed many things about our lives.

Technology 390
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Technology Consulting Consulting Accountability 390

COVID is Creating a Surprising Contact Centers Trend

Fonolo

NOVEMBER 24, 2020

Read the Full Industry Report Here: Contact Center Trends 2021. And that’s the driving force behind most of this year’s trends. Read the Full Industry Report Here: Contact Center Trends 2021.

Contact Center 100
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Contact Center Average Handle Time Morale Consulting 100

Contact Centre Trends 2021: Fonolo Report

Peter Lavers

NOVEMBER 20, 2020

This has particularly affected contact centres, and our founding director Peter Lavers was recently asked to contribute to Fonolo’s 2021 Contact Centre Trends Report. The Coronavirus pandemic has changed the way we engage with customers, colleagues and suppliers – forever!

Customer centricity 130
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Customer centricity CRM Customer Experience Customer Service 130

2021: Emerging AI trends in the telecom industry

TechSee

FEBRUARY 1, 2021

Emerging trends in telecom sector. Let’s take a look at some of the telecom industry trends that are being driven by the expansion into AI: Network optimization, preventive maintenance, Virtual Assistants, and robotic process automation (RPA). AI-driven predictive analytics are one of the latest telecom trends helping telecoms provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data.

Telecommunications 91
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Telecommunications Chatbots Average Handle Time Big data 91

8 Contact Center Trends to Watch in 2020

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

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WFO Trends in 2020

DMG Consulting

MAY 26, 2020

WFO Trends in 2020. 2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic.

Analytics 83
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Analytics APIs Contact Center Sales 83

Troublesome Trends & Predictions for 2018

Beyond Philosophy

JANUARY 8, 2018

From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on. I am apprehensive about my industry. Having worked in Customer Experience since 2002, I may be too much of a purist.

Consulting 258
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Consulting Consulting Marketing Accountability 258

Three social media trends that will impact your customer experience in 2020

TELUS International

NOVEMBER 7, 2019

Trends

Customer Experience 87
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Customer Experience 87

Customer Service Trends 2021: What You Need To Look Out For

CX Global Media

DECEMBER 9, 2020

Customer service trends in 2021 will be determined by what transpired in 2020. The post Customer Service Trends 2021: What You Need To Look Out For appeared first on CX Global Media. Here is how you and your team can stay ahead of the game.

Customer Service 156
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Customer Service Contact Center 156

How Call Lifecycle Details Help Increase Customer Satisfaction

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

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How AR Enables the 4 Key Field Service Trends of 2021

TechSee

FEBRUARY 16, 2021

COVID-19 has resulted in a further increase in demand for service, with ServicePower reporting that 2020 field service trends resulted in field service organizations increasing investment in service workers by 72% to meet the rising demand. Field service trends shift to outcome-based service.

outsourcing 109
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outsourcing Upselling Technical Support Surveys 109

2020 Holiday CX Trends

Interactions

NOVEMBER 19, 2020

These were the four most important trends for e-commerce in 2020. Brands that have already operationalized these trends will naturally gain an advantage over the competition. Another subtle trend we notice this year is the willingness to do business with local vendors.

Chatbots 62
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Chatbots Customer Experience Sales Customer Service 62

3 Contact Centre Trends for 2021

Call Design

JANUARY 21, 2021

Now is the time to shake ourselves free of the challenges from 2020 and embrace new trends and technologies for the new year. Is your contact centre prepared for success in 2021?

Upselling 98
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Upselling Coaching Consulting Consulting 98

Five trends to adopt Post-Covid

Peter Lavers

JULY 24, 2020

Accountability 130
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Accountability B2B CRM Sales 130

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!

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Food for thought: Three key trends in the digital customer journey

TELUS International

JUNE 18, 2019

Trends

89
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89

2020 Customer Experience (CX) Trends

The Center for Client Retention

DECEMBER 3, 2019

Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. If they herald a true trend–time will tell–it’s one made to order for our times.

Customer Experience 62
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Customer Experience Healthcare Advertising Banking 62

5 Trends in Customer Service in 2021

Ansafone

FEBRUARY 28, 2021

As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. There are a lot of great things that you can do … 5 Trends in Customer Service in 2021 Read More ».

Customer Service 68
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Customer Service outsourcing Multichannel Contact Center 68

Revealed: New Trends on Pricing

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on. Moreover, 68% said price is the biggest reasons they shop where they do. These numbers would lead one to believe that price is still king in Customer Experience, but one would be wrong. Price is still important, vitally so.

Personalization 254
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Personalization Consulting Consulting Feedback 254

Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.

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Job Trends in Customer Support in 2021

Global Response

APRIL 15, 2021

At Global Response, we understand the importance of staying on top of industry trends. The post Job Trends in Customer Support in 2021 appeared first on Global Response. It is essential not only to our success, but to the success of each of our clients. As more. Best Practices Global Response Blog

Customer Support 48
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Customer Support Best practices 48

2020 Hot Shopping Trends Defining the Holiday Season

CX Global Media

DECEMBER 1, 2020

There three main things that are affecting 2020 hot shopping trends. The post 2020 Hot Shopping Trends Defining the Holiday Season appeared first on CX Global Media. These three things can increase your sales and customer loyalty.

Sales 156
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Sales Contact Center 156

3 Vital Trends For Your Mobile Experience

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense. If you visit many organization’s mobile sites, however, it’s clear that these trends are far from common. The post 3 Vital Trends For Your Mobile Experience appeared first on.

Customer centricity 329
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Customer centricity Marketing Customer Experience 329

Top 5 Customer Experience Trends for 2021

Inbenta

JANUARY 25, 2021

So what are the trends that will shape CX in 2021 that organizations need to know in order to win customers’ business? There you have it, the top five customer experience trends to watch out for in 2021. The post Top 5 Customer Experience Trends for 2021 appeared first on Inbenta.

Customer Experience 82
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Customer Experience Self service Chatbots Personalization 82

60-Day Plan: Practical Upgrades for Your Remote Contact Center

Speaker: Roger Lee, VP Customer Success, Gridspace

As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight, and new security and privacy risks -- all on top of unique customer demands. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days

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Customer service trends for 2021: Top analyst predictions

TechSee

JANUARY 26, 2021

Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. Customer service trends: Top predictions for 2021. Emerging customer service trends for 2021.

Customer Service 109
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Customer Service Healthcare Banking Surveys 109

Important Trends in Workforce Management Technology

Contact Center Pipeline

JULY 28, 2020

Technology 169
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Technology Management 169

2018 Customer Experience Trends

The Center for Client Retention

NOVEMBER 28, 2017

Review these 2018 Customer Experience Trends for what’s fresh, viable, and essential to staying in the game. Players in many other industries are watching this trend, and will increasingly extend premium services to further expand market share. Businesses that closely follow trends in customer service are always contemplating what’s new, exciting, and able to help them stand out from the crowd.

Customer Experience 73
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Customer Experience Entertainment Banking Accountability 73

The Contact Center Trends to Watch Out for in 2020

Contact Center Pipeline

JANUARY 28, 2020

When invited to compile this list of customer service trends for 2020, naturally the first thing I did was look back at all of the predictions made the previous year.

Contact Center 226
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Contact Center Self service Chatbots Technology 226

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

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trends. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

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