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Guest Post: Trends of Customer Service in 2023

ShepHyken

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. So, what can we expect from customer service trends in 2023? AI-powered chatbots are leading the charge in delivering a better customer experience.

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How Conversational AI and Chatbots are Transforming The Financial Sector

Cyara

Usage of conversational AI (artificial intelligence) and chatbots has significantly grown in almost all sectors over recent years. The pandemic and the increasing tech-savviness of modern bankers may likely have accelerated this trend. The financial and banking industry, in particular, has been at the forefront.

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Contact Center Trends 2024: Our Predictions

Fonolo

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! Today’s trends are tech-driven Today’s top customer service story is all about technology. Our 2024 trends document covers it all. Both are hot-button topics this year.

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CX Trends Report 2024

Connect

In this report, Zendesk unveils ten trends that are propelling the customer experience towards a more intelligent future. AI + intelligent experiences Learn how AI is altering the role of chatbots to the point that 64% of CX leaders are increasing their investments in evolving chatbots. Ten trends. Three innovative areas.

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How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

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The 6 benefits of chatbots for housing associations

Eptica

Date: Monday, September 12, 2022 Author: Pauline Ashenden - Demand Generation Manager The 6 benefits of chatbots for housing associations. Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Published on: September 12, 2022. Share this page on: Tweet.

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Navigating the Future: Customer Service Trends for 2024

Zappix

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. In 2024, AI-powered chatbots are becoming increasingly sophisticated, capable of understanding complex queries and providing accurate solutions in real time.

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Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.