Global Response

APRIL 27, 2023

When it comes to outsourcing, there’s plenty of myths floating around—we’re here with 40+ years of experience in the customer service industry to help you sort out the facts. If you’re considering whether domestic call center outsourcing is right for your team, here are the pros and cons you need to know to make the best decision.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

DECEMBER 23, 2022

In-house call centers seem like the easiest and most efficient option—but are they cost-effective? When managing an in-house call center, costs can compound and balloon quickly, whereas outsourcing presents a stable, cost-effective option. They’re one of the most basic forms of call centers and often have lower rates.

outsourcing 62

outsourcing Call Center Contact Center Technical Support 62

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

CustomerServ

DECEMBER 16, 2022

BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. call center worker today is $17.00 but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone. Nearshore and offshore growth.

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Global Response

FEBRUARY 13, 2022

Smartshoring: onshore, offshore, nearshore, and more. It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Onshore call centers pros.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Outsource Consultants

JANUARY 24, 2022

Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic. 2022 Update: Of all the industries to potentially disrupt the contact center industry in the Philippines, one has stood out: Online gambling.

outsourcing 128

outsourcing Real estate Government Call Center 128

Outsource Consultants

MAY 19, 2021

Is your call center scrambling to staff and find qualified agents? There are numerous reasons why US call centers and businesses in general are struggling to fill their open jobs, such as: COVID health concerns and/or pending vaccinations. Nearshore and Offshore Call Centers are Fully Staffed.

outsourcing 76

outsourcing Call Center Consulting Consulting 76

Outsource Consultants

JUNE 28, 2021

The Q4 call center staffing crunch is real. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. In short, call center staffing is becoming a game of musical chairs between you and your competitors.

Call Center 76

Call Center outsourcing Outbound sales Contact Center 76

Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? So is a Mexico call center the best solution? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). Large labor market.

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? It’s also unclear how vaccine mandates may impact call centers.

Call Center 128

Call Center outsourcing Government Marketing 128

Global Response

JANUARY 22, 2024

Maisel expertly working the switchboard in the 1960s or Bob Wiley in What About Bob trying to pull a fast one on Betty, the call center representative, in the 1990s, we can picture the early days of the call center. But as technology advanced, so did the call center.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

Global Response

MAY 22, 2023

If you currently use inbound or outbound call center services and are looking for ways to: expand your services improve service levels increase efficiency develop more flexible and scalable models support business growth …then a blended call center might be a better fit for your business.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

Global Response

FEBRUARY 13, 2022

How To Hire a Call Center. Is your in-house team struggling to keep up with customer service calls and inquiries? If so, it might be time to outsource customer service to a dedicated call center. Hiring an outsourced call center can be a major lifesaver—or a major headache, if done poorly.

Call Center 62

Call Center outsourcing Automotive Analytics 62

Outsource Consultants

DECEMBER 13, 2023

Being close to the US and having a long history of tourism has helped Caribbean call centers learn a lot about American culture. This makes them well-suited for handling customer support services for US companies. Additionally, they share a similar culture with the US and prioritize delivering excellent service.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Outsource Consultants

APRIL 8, 2019

For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. Enter geographic redundancy, or geo-redundancy, which equips organizations that rely on domestic or foreign call centers with a solution to protect the integrity of their day-to-day operations.

outsourcing 75

outsourcing Call Center Marketing Customer Service 75

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. He has established himself as a trusted advisor within the call center industry and is looking forward to applying his experience to his new role. “I

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Outsource Consultants

JUNE 8, 2023

For the past decade, Schoonmaker has been a significant influencer in the call center industry. His expertise has established him as a trusted advisor within the call center industry, and he eagerly anticipates applying his wealth of experience to his new role at Outsource Consultants. “I

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Global Response

DECEMBER 21, 2023

Help desk outsourcing isn’t your run-of-the-mill customer service or customer support outsourcing. Whether your product is highly technical or just has a few technical elements, you’ll need help desk support—and managing it in-house or within your standard customer service team can be inefficient. The short answer is: nope!

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Outsource Consultants

JUNE 10, 2019

Once viewed as an area with some questionable characteristics, many call center executives are now flocking to Tijuana as a nearshore outsourcing destination for their call center agencies. Tijuana is a rapidly growing corporate destination for nearshore outsourcing. IMPROVED CALL CENTER PROXIMITY.

outsourcing 64

outsourcing Call Center Consulting Consulting 64

Global Response

JANUARY 9, 2023

68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? What Is Customer Service Outsourcing? There are three main ways to outsource customer service: offshore , onshore , or nearshore.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Outsource Consultants

NOVEMBER 17, 2023

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. You can use this information to inspire others to enhance their performance.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Vcaretec

AUGUST 19, 2020

For this reason, many businesses choose to outsource customer support to client services experts who are trained in resolving customer issues quickly, efficiently, and with a smile. In many cases, businesses looking to outsource call center support wind up choosing between nearshore and onshore support companies.

outsourcing 52

outsourcing Call Center Healthcare Customer Support 52

Outsource Consultants

AUGUST 21, 2023

As American companies seek cost-effective alternatives to in-house support, Mexico emerges as a standout choice with several advantages over other nearshore or offshore options. Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner.

Call Center 67

Call Center outsourcing Government Education 67

Outsource Consultants

APRIL 29, 2019

Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

Expivia

JANUARY 3, 2022

Outsourcing your call center comes with a lot of benefits. This call center pricing guide can help you figure out what it might cost and how you should budget. Gain an accurate glimpse into the world of customer service pricing, so you know what to expect when you hire your own outsourced contact center.

outsourcing 52

outsourcing Call Center Upselling Contact Center 52

Outsource Consultants

AUGUST 19, 2019

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. . As a nearshore call center destination, Jamaica has become one of the most desirable outsourcing locations in the world. . CHOOSE JAMAICA FOR YOUR NEARSHORE OUTSOURCING. COST SAVINGS.

outsourcing 64

outsourcing Telecommunications Call Center Government 64

Outsource Consultants

AUGUST 5, 2019

Most business executives face common challenges: lower costs, elevate service quality and drive a better customer experience. As a thriving nearshore call center destination – brimming with the cultural spirit and amenities of the Caribbean – Belize has become that safe haven as one of the most coveted nearshore call center locales.

outsourcing 59

outsourcing Business Process Outsourcing Call Center Telecommunications 59

Vcaretec

SEPTEMBER 11, 2023

Better customer service enables seamless management of non-essential business activities, ensuring an undivided focus on key skills. Hiring a professional Call Center Outsourcing Company is a trend that is quickly gaining on; it is commonly accepted in the business world that outsourcing makes businesses healthier.

outsourcing 52

outsourcing Call Center Multi-channel support Calibration 52

Outsource Consultants

DECEMBER 14, 2020

What surprised you the most about how the call center industry responded to uncertainty in 2020? We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Transparent BPO

DECEMBER 19, 2019

They cover a wide range of topics, from quality monitoring to call center outsourcing to agent training to customer experience and more. 10 Call Center Quality Monitoring Best Practices for Process Improvement. Contact Center Basics. Blocking and Tackling: 6 Rules for Contact Center Success. KPI Performance.

outsourcing 90

outsourcing Contact Center Call Center Metrics 90

Outsource Consultants

JUNE 22, 2020

Want to know what your call center has in common with all the others? . Optimize your call center costs to deploy seamless customer experiences. . After all, 86 percent of customers will pay more for companies that offer exceptional customer service. Call Center Technology That Reduces Agent Burden.

Call Center 84

Call Center outsourcing Interactive Voice Response Chatbots 84

Outsource Consultants

MARCH 8, 2022

Many consumers have already noticed barren grocery store shelves and longer wait times in restaurants as service and supply chain industry positions remain unfilled. No industry is safe from rising labor costs, especially the contact center industry where a majority of employees are the heavily affected low-wage earners.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

Outsource Consultants

OCTOBER 25, 2023

First, the South African BPO market is booming, with a growing number of providers offering a wide range of services. Second, South Africa has a high rate of in-office agents, which is important for many US companies that value customer service and security.

outsourcing 67

outsourcing Government Education Call Center 67

Outsource Consultants

JANUARY 21, 2019

It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense when the customer experience goes wrong. Service that reduces or eliminates wait times through AI and machine learning. Sounds easy enough. We can help!

Customer Experience 78

Customer Experience outsourcing Contact Center call center solutions 78

Transparent BPO

JULY 16, 2019

I outsourced a lot of sales and lead generation work to call centers during my tenure as Chief Marketing Officer for Verde Energy. That led me to look at nearshore providers. Now, I had never even considered Belize as a contact center destination, but boy was I wrong! customers to understand. Download today!

outsourcing 91

outsourcing Call Center Scripts Contact Center 91