Aspect
OCTOBER 25, 2018
We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.
Fonolo
AUGUST 17, 2021
From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Smart technology like Artificial Intelligence (AI) and real-time customer service chatbots are great for both agents and customers. Improve training to address gaps. But having the technology isn’t enough.
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TechSee
FEBRUARY 23, 2021
However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians.
Inbenta
JUNE 2, 2021
In multinationals, where teams can often be dispersed over numerous countries and time zones, there is also an increased need for HR teams or proficient self-service capabilities to be available 24/7 to assist whenever an employee may need their help. Benefits of HR automation.
SharpenCX
JUNE 28, 2023
Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. Additionally, invest in each agent’s growth and career path with regular work performance evaluations, yearly goal setting, and surveys to share their opinions. Give your teams the tools they need to succeed.
CSM Magazine
JUNE 29, 2021
By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. The digital transformation of financial services has made it possible for organizations to interact with customers in real time, respond to their questions and solve problems much faster. Offer Self-service.
SharpenCX
FEBRUARY 24, 2023
And, we all know disengaged agents are not providing the personalized service your customers are looking for. Training doesn’t have to involve a half-day seminar. 90% of customers globally expect brands or organizations to have an online self-service support portal.
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