SharpenCX
JUNE 28, 2023
Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. Your call center reps will only be as good as the tools you equip them with. Intuitive, easy-to-use software takes the pressure off your agents to comb through documents or multiple systems for answers.
CSM Magazine
JUNE 12, 2023
Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.
Noble Systems
AUGUST 27, 2020
Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.
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