SharpenCX
JUNE 28, 2023
Improved ACR means the number of additional contacts from the same customer decreases, improving efficiency, call quality, and customer satisfaction. When call center software is designed specifically with the agent in mind, new hires get up and running faster, leading to increased time to value.
SharpenCX
JUNE 29, 2021
And, automation and self-service tools are even more of a priority for customer service business leaders in a post-covid world. Customer service agents need creative skills to handle any problem that comes their way. Automation and digital tools are shaping how customers and agents interact.
Fonolo
JUNE 17, 2015
What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Curate a ‘self-serve’ knowledge base. Curate a knowledge base.
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