5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

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How Call Center Scripting Software is Giving New Life to Old Customer Service

Zingtree

For call centers and organizations, efficiency, effectiveness, and personalization are critical drivers in how a customer will react or respond to a communication, especially considering the aversion to the dreaded phone tree. Organizations like Easy Insurance Scripts are using call center scripting software to help agents achieve positive results with phone support, while also adopting a self-service, guided mentality.

Stop Avoidable Customer Churn With Great Agent Behavior

Callminer

This is the same reaction that customers will have after a bad experience with your call center. If you want to turn your consumers from acquaintances into friends, then you need to make every interaction show that you care about them regardless of the reason for their call or how often they call. In fact, more consumers (78%) said they would be very or extremely likely to stay loyal after a good call center experience.

Guest Blog: Hiring and Leadership to Improve CX in Your Call Center

ShepHyken

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. Ensuring your clients have an amazing experience when interacting with your brand is one of the best ways to encourage repeat and referral business. This is multiplied in a contact center as often the customer experience is the main focus.

International Contact Centre Operations Tips & Best Practices

Callminer

Running a contact centre can be difficult, especially when your call centre operates in one geographic region while providing services to another. Agent Management Tips for International Call Centres. Use call recordings and ongoing training to nurture emotional competence among agents.

The Perfect Call Center Agent Does Exist

Fonolo

So, you’re hiring a new call-center agent. And even if you find them, they may not stick around; call centers are notorious for their high turnover. According to Avoxi , call center attrition rates hover around 33% on average.

What B2B Appointment Setting and Comedy Have In Common

Quality Contact Solutions

Speaking from years of experience with working in this industry, these customers are often on the job site or in the field much of their day and can be very difficult to have a conversation with via the telephone. Schedule a Call with An Expert. Questions & Scripting.

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How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

SharpenCX

My boss brought it on to improve our customer experience, but in reality, it just made my job harder. While my peers and I could still handle most of our calls on our original system, some customer interactions now required both. And we all know time is money in an inbound call center.

What Makes Outsource Telemarketing Supervisors Successful?

Quality Contact Solutions

I will never forget the first time I received feedback on an outbound call from my supervisor. Reviewed that I should not stop after objections, but rather go back to the script where I was interrupted return to the point of interruption (RTPOI).

The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021

SharpenCX

With financial losses of such scale on the line, the stakes have never been higher to deliver good customer service in your call center. A few weeks back, we outlined the future of customer service and talked through three major trends impacting your call center in 2021 and beyond. .

Contact Center Trends 2021: The CX Watershed

Fonolo

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be.

How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team

SharpenCX

If you’re wondering how to start a call center, chances are, what you’re really looking for is an action plan to scale your customer service team. You see, modern call centers don’t have to look like the inundated image we’re all too familiar with. Contact Center

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Improved agent efficiency and productivity turn call centers from a cost into a profit. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated. Leading Technologies for Workforce Management in Call Centers.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

Video: Turning Your Contact Center Into A Profit Center

RapportBoost

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. We are going to talk about training, how to train your chat agents to drive profitability, and how to implement change the contact center.

Working in a Call Center: The Definitive Guide

aircall

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Consequently, the skill set sought after in a call center team member has also evolved. Call Center

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

Several variables come into play concerning outbound call center pricing. Here are five of the most common variables to understand with outbound call center pricing to further elaborate on outbound call center pricing components. A component of outbound call center pricing is the volume of work. It’s no different with outbound call center pricing. Schedule a Call with An Expert. Complexity in Type of Call.

7 Ways To Evaluate Outbound Call Center Teams

Quality Contact Solutions

When evaluating your outbound call center team’s performance, there are a few things you must ask yourself. Schedule A Call With An Expert. The choice about what metrics to measure and track is an integral part of a successful strategy for an outbound call center campaign. Here are seven common metrics to evaluate performance in an outbound call center. First Call Close. Calls per Agent. Agents need to be motivated to make calls.