Babelforce
JUNE 3, 2021
There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.
aircall
MAY 14, 2021
Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support. With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. You get to your destination a whole lot faster.
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Global Response
JULY 17, 2023
When you’re managing your call center internally, you need to purchase and manage: telephony systems VoIP softphone, IVR systems and auto-dialers call recording and QA software physical hardware and servers CRM databases office / storage space workforce management software physical equipment like laptops and headsets and more!
Babelforce
JUNE 17, 2021
Cheap access to VoIP telephony and CTI means that running an outbound contact center is a realistic option for basically every business. A modern service or sales conversation could easily involve jumping from a text-based chat to a voice call. Do you associate outbound calling with cold sales calls? But not so much these days.
InGenius
APRIL 1, 2020
These centers are the meat and bones of customer service, and the main objective is to respond to customer issues like service questions, inbound sales inquiries, order fulfillment, technical concerns, and general help desk matters. Mostly, these outbound houses are used to help promote business growth by bringing new customers into the fold.
aircall
MARCH 5, 2021
For example, nearly all companies are using CRMs, and it makes sense to connect your CRM software with communication channel tools, like email, chat, sales, and support programs. And with the rise of affordable, convenient, and easily-accessible VoIP technology, they’ll naturally build more VoIP integrations as a result.
Avaya
APRIL 15, 2019
She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. Enables new sales or upsell (12%). This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Reduces time agents spend on calls (24%).
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