Remove CRM Remove Sales Remove Upselling Remove voip
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What is Upselling? (And 7 Steps to Becoming an Upselling *Machine*)

Babelforce

There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.

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12 Reasons a CRM Phone Integration Improves the Customer Experience

aircall

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71
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Improving Sales & Support Initiatives in the Financial Services Industry

aircall

Businesses in the financial services realm have to take a proactive approach to sales and support to remain competitive and viable. The relationship between a financial services representative and a consumer begins at the time of the sale and continues on with support. The Importance of Sales for Financial Services.

Sales 62
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Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support. With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. You get to your destination a whole lot faster.

voip 62
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Why Outbound Call Center Services Are Essential to Great Support

Babelforce

Cheap access to VoIP telephony and CTI means that running an outbound contact center is a realistic option for basically every business. A modern service or sales conversation could easily involve jumping from a text-based chat to a voice call. Do you associate outbound calling with cold sales calls? But not so much these days.

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7 Ways a Call Center Can Save Your Business Money

Global Response

When you’re managing your call center internally, you need to purchase and manage: telephony systems VoIP softphone, IVR systems and auto-dialers call recording and QA software physical hardware and servers CRM databases office / storage space workforce management software physical equipment like laptops and headsets and more!

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How “Know Your Customer” Tools Supercharge CX

Babelforce

This is a system that integrates all the software you use, such as CRM or helpdesk, with your phone lines or VoIP technology. It then runs a real-time search of tools such as your CRM or Help Desk to match this number to a customer account. Sales or retention teams armed with customer data can offer more relevant upsells.