JustCall

JULY 18, 2023

Starting 1st August 2023, we will be introducing new AI features and capabilities that help teams operate efficiently and maximize your technology investments. Over the last 7 years, we have been committed to continuously enhancing our product and improving the user experience.

Analytics 52

Analytics CRM Sales Technology 52

Balto

JANUARY 22, 2024

Artificial intelligence has turned from cutting-edge to table stakes in recent years, but not all AI is created equally. Generative AI can “generate” text or other mediums, like images or sound. BaltoGPT is generative AI trained on contact center conversations. BaltoGPT is generative AI trained on contact center conversations.

Contact Center 52

Contact Center Coaching Construction Feedback 52

Balto

JANUARY 22, 2024

Artificial intelligence has turned from cutting-edge to table stakes in recent years, but not all AI is created equally. Generative AI can “generate” text or other mediums, like images or sound. BaltoGPT is generative AI trained on contact center conversations. BaltoGPT is generative AI trained on contact center conversations.

Contact Center 52

Contact Center Coaching Construction Feedback 52

JustCall

APRIL 23, 2024

We’ll also walk you through the most important features you should look for in a predictive dialer from a sales, support, and managerial standpoint. This is not the same as the standard auto dialer or power dialer, which do not have predictive capabilities and make calls one at a time. We’ve got you covered! But don’t stop there.

call center software 52

call center software Sales CRM Analytics 52

AWS Machine Learning

MAY 9, 2024

The company is committed to ethical and responsible AI development, with human oversight and transparency. Verisk is using generative artificial intelligence (AI) to enhance operational efficiencies and profitability for insurance clients while adhering to its ethical AI principles.

Engineering 109

Engineering Customer Support APIs Government 109

JustCall

JANUARY 17, 2024

Over the years, we have made many product enhancements based on the feedback from our customers. In September 2023, we also announced brand new AI plans available to all new and existing customers. TL;DR: We’re focusing on helping you work smarter with AI; better flexibility and support as you grow; and greater ease of doing business.

Feedback 52

Feedback CRM Enterprise Analytics 52

Balto

FEBRUARY 23, 2023

First-of-its-kind technology uses AI to automate tedious post-call work St. Real-Time Notetaker uses an AI-powered language model to generate automatic summaries of agents’ customer conversations. Now, we’re doubling down on how we adopt new technologies to empower the modern call center workforce.

call center workforce 52

call center workforce Contact Center CRM Enterprise 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call.

Sales 52

Sales Scripts Real estate Coaching 52

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Detecting fraudulent collusion across data types requires multi-modal analysis.

Marketing 96

Marketing APIs Engineering Analytics 96

JustCall

MARCH 9, 2023

An AI-powered contact center allows you to offer delightful customer experiences, save human agents’ time, and lower costs. Let’s explore the powerful world of endless possibilities with AI-based contact centers that can help you achieve superior business outcomes. What is Contact Center AI? That’s incredible, isn’t it?

Contact Center 40

Contact Center Chatbots Wait times Sales 40

JustCall

APRIL 3, 2023

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? JustCall AirCall CloudTalk RingCentral Talkdesk Freshdesk Nextiva Twilio MightyCall DialPad AI voice 1. Its Interactive Voice Response (IVR) routes the call to the right agent using caller information and skills-based routing.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

FEBRUARY 28, 2024

The quest for the perfect sales dialer is a struggle every sales professional and business owner knows well – so do we. JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls. They are your henchmen set to boost your outreach and sales campaigns.

Real estate 52

Real estate CRM APIs Sales 52

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. Q: What are the key features of ChatGPT based on GPT-4?

Contact Center 67

Contact Center B2C Chatbots B2B 67

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

APIs 123

APIs Enterprise Best practices Technology 123

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

JustCall

AUGUST 8, 2023

Running a small business can be tough–but is not impossible–with AI at your fingertips. With the advent of AI automation, this reality is changing. To get you started, here’s a curated list of 10 small business AI tools you can try to give your business an edge. But First, Why Use AI Tools for Small Businesses?

Sales 52

Sales Marketing Call Center Accountability 52

JustCall

FEBRUARY 13, 2024

That comes out to about $6000 a year, assuming a modest sales team of five. Great if you’re a one-dimensional sales team, not so much if you need selling flexibility for different campaign goals. Dive in to discover the dialer system that aligns with your goals and tackles your specific challenges. You definitely need a change.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. PhoneBurner is a popular auto-dialer and sales acceleration tool. <H2>Top PhoneBurner Alternatives JustCall NICE Cxone SalesLoft TalkDesk Dialpad AI Voice Genesys Cloud CX 1. out of 5, with an above-average rating for ease of setup.

voip 52

voip Interactive Voice Response CRM Coaching 52

Real Blue Sky

MAY 18, 2022

This month, we are focused on how the right tools can transform the #EX – tools like AI, the composable desktop, self-service and PRB. “To Call Centers on Technology Fast Track. If an organization wants to explore options like chatbots, mobile app notification, payment services, call transcription, etc.,

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

JustCall

OCTOBER 4, 2023

Here are some of the top causes of customer churn you need to watch out for: Customer-Product Misalignment One of the main causes of customer churn is product-customer misfit. Customers may be swayed into investing in your product as a result of misunderstood positioning. You can reduce churn with conversational AI.

Customer retention 52

Customer retention Feedback Upselling Sales 52

aircall

MARCH 22, 2021

Overall, a virtual phone system and business tools that bolster your sales and support operations are the keys to growth in today’s markets. As new products have been introduced, business owners have implemented various digital tools, adding to their customer relationship management (CRM) system and virtual phone system as they go.

CRM 62

CRM Sales voip APIs 62

JustCall

JANUARY 30, 2023

With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks. Monitor, whisper, or barge – Managers can listen to live agent calls and/or guide agents with call whispering or speak directly with the customer using call barging.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API.

APIs 67

APIs CRM Feedback B2C 67

JustCall

APRIL 5, 2023

Top 8 Alternatives to RingCentral – Choose the Best Call Center Software for Your Business JustCall Microsoft Teams Google Chat Nextiva Zoom Vonage Business Communication Dialpad 8X8 X Series 1.JustCall This powerful software helps add context to every call and conversation, making it productive and efficient along the way.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Talkdesk

JUNE 27, 2017

AppConnect, announced at Opentalk less than two months ago, is the first enterprise app store, offering Talkdesk users innovative call center solutions with user-friendly features including a free trial, one-click setup and pay-as-you-go billing. About TalkIQ.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

SmartKarrot

MAY 3, 2023

Are you tired of dull and unproductive Webex calls? Here is a detailed blog that reveals a secret that will revolutionize the way you conduct your Webex calls! So sit tight and get ready for some game-changing insights on how to take your Webex calls from good to great! Well, you have landed at the right place!

B2B 10

B2B Accountability Feedback Sales 10

SmartKarrot

MAY 4, 2023

Yet the operational efficiency of such an ecosystem relies on efficient communication, and that’s where an efficient call coach comes into play! What’s a call coaching? Just as it sounds, Call Coaching is a process of building your cross-functional teams to communicate effectively and efficiently.

Coaching 10

Coaching SaaS Feedback Sales 10

JustCall

APRIL 13, 2023

Wingman is a conversational intelligence software that provides actionable insight into how businesses can capitalize on each customer call. Helps with call improvisation for closing more deals. We will dive deep into the key product features, pros and cons, pricing model, and user reviews to help you make a wise decision.

Coaching 10

Coaching CRM Sales Analytics 10

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Joining us today would be Tony Medrano; CEO of RapportBoost AI , the leading conversational sales analysis platform for brands that use chips, SMS and messenger tools to engage customers. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40