Etech GS

NOVEMBER 26, 2019

Hence, it is crucial to create a corporate social responsibility driven culture, and none other than the Human Resource (HR) department should play the central role here. It is HR’s responsibility to split the resources between all of them and create a significant impact.

Banking 117

Banking Education Surveys Management 117

VirtualPBX

MARCH 26, 2020

Our partner in providing professional phone system messages, Snap Recordings, is now offering several free COVID-19 messaging resources for businesses to use in their automated attendants and voicemail services. Snap’s free COVID-19 resources can help you let customers know their business is appreciated. Free COVID-19 Resources.

Scripts 83

Scripts Wait times Personalization 83

CSM Magazine

MAY 26, 2023

However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. The university career center might also offer additional career resources and guidance.

Education 52

Education Construction Engineering Accountability 52

Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. If you want to attract more customers, you also need to have the resources to sustain the growth.

Personalization 52

Personalization Management Customer Service Customer Experience 52

bold360 Blog

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Here are five great reasons to attend virtual events: 1. Register here.

Wait times 52

Wait times Customer Experience Customer Service 52

CSM Magazine

OCTOBER 8, 2021

A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively. Recruiting and Hiring. Compensation and Benefits.

Management 52

Management Healthcare Personalization 52

OctopusTech

AUGUST 2, 2018

NYC UX Events is an NYC based event production company that specializes in corporate and social events. They had a gift for infusing creativity, attention, and resources to detail into the planning thereby ensuring that their clients’ special occasion is both seamless and unique. Web Design.

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AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. When there are no Bundesliga matches, there is no cost for idle resources.

Telecommunications 79

Telecommunications Consulting Consulting Big data 79

Toister Performance Solutions

MARCH 12, 2020

Other events are still moving forward, but organizers are monitoring high cancellation rates. A number of clients have asked me about hosting a webinar in lieu of an in-person event. A good webinar should be just as engaging as a live event, even if that engagement is a little bit different. Yet business must continue.

Personalization 62

Personalization Customer Service 62

TeamSupport

JUNE 1, 2020

In this blog series we’ll walk you through what to expect after the onboarding process as well as all of the resources available to you and your support team. This is not a one-off event. In Part 2 of this series we explore all of the resources available to TeamSupport users.

B2B 64

B2B Customer Support Personalization Management 64

SharpenCX

JUNE 30, 2021

We’ve compiled a list of some of our best tools, resources, and articles to guide you through three major projects. Get more suggestions to give your employees the tools and resources they need to succeed. [ Read More ]. Project 2: Create a Compelling Coaching and Training Program (& Make Use of These Resources!).

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

AWS Machine Learning

APRIL 16, 2024

Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on. AWS CloudFormation provides and configures those resources on your behalf, removing the risk of human error when deploying bots to new environments. Resources: # 1.

Management 86

Management Construction APIs Chatbots 86

CCNG

OCTOBER 25, 2023

Active members have immediate access on the website after sign-in, Resources, Recorded Town Hall Events. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

CCNG 195

CCNG Technology Employee engagement Government 195

Taylor Reach Group

JUNE 27, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON.

Contact Center 48

Contact Center Customer Experience Enterprise Analytics 48

CSM Magazine

APRIL 9, 2024

By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. Definition and Context Process mining is the art of discovering, monitoring, and improving processes based on event data.

Construction 52

Construction Scripts Metrics 52

CallSource Insights

DECEMBER 19, 2019

CallSource’s resource center, named “Your Source,” offers up handy guides, tip sheets, checklists, and more. Launched with over 70 valuable resources, Your Source is the source for insights and help with numerous topics, such as: How to score your employees on their phone calls. Our content team loves hearing from clients.

Customer centricity 52

Customer centricity Analytics Management Coaching 52

AWS Machine Learning

APRIL 18, 2024

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy.

APIs 95

APIs Accountability Analytics Entertainment 95

TeleDirect

AUGUST 26, 2019

Your next big event can’t afford to fail. From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. We’re confident you’ll have everything taken care of for your event. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Eptica

MARCH 6, 2019

Date: Wednesday, March 6, 2019 Author: Pascal Gauvrit - CTO The importance of AI to balancing customer service resources. However, dealing with these growing volumes, across multiple channels, is not straightforward, particularly as resources have not always kept pace with demand. Published on: March 06, 2019.

Customer Service 65

Customer Service Best practices Accountability outsourcing 65

Myra Golden Media

SEPTEMBER 17, 2021

Celebrate your team with the resources in step two below! promote your events, decorate, play games and take this week to come together (even if virtually). Take recognition beyond your walls – go online and use company communication outlets to post success stories about your service superstars. Friday, October 8 – Best In Show!

Customer Service 348

Customer Service Customer Experience Management 348

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored. The training job is built using the SageMaker PyTorch estimator.

Healthcare 100

Healthcare Engineering Construction Consulting 100

Real Blue Sky

SEPTEMBER 25, 2023

The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers. The event concludes by 6pm. In the spirit of Embrace’s wholesome events, participants are encouraged to don costumes. Join us in making a difference!

Personalization 98

Personalization 98

TeleDirect

MARCH 1, 2019

You’re prepared for your next big event – trade show, conference, shareholder meeting, you name it – and the only thing remaining is targeted promotion, including reservations and registrations. Will your event reservations match your event’s actual agenda? Reservations are the lifeblood of your event. Industry seminars.

outsourcing 48

outsourcing Business Process Outsourcing Entertainment Call Center 48

Guru

AUGUST 26, 2020

Whatever this back to school season looks like for your family, it’s bound to be unconventional. In some states schools have fully reopened, others are giving students the option for in-person learning a few days a week, but for many families, school remains entirely remote for the foreseeable future.

Personalization 81

Personalization 81

AWS Machine Learning

FEBRUARY 7, 2024

Select options and train the model The next step towards building and training a fraud detector model is to define the business activity (event) to evaluate for the fraud. Defining an event involves setting the variables in your dataset, an entity initiating the event, and the labels that classify the event.

APIs 110

APIs Accountability Metrics Engineering 110

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center contact center solutions Analytics Metrics 48

AWS Machine Learning

FEBRUARY 13, 2024

With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM). Additionally, usage details of shared resources can be monitored with Amazon CloudWatch and AWS CloudTrail. The resource owner account shares resources with the resource consumer accounts.

Accountability 107

Accountability Government Engineering Scripts 107

AWS Machine Learning

MARCH 1, 2024

The solution workflow consists of the following steps: Genesys Cloud sends iterative transcripts events to your EventBridge event bus. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). On the EventBridge console, choose Integration in the navigation pane, then choose Partner event sources.

Chatbots 96

Chatbots APIs Self service Contact Center 96

DMG Consulting

APRIL 8, 2024

However, when all is said and done, today’s WFM solutions still have the same two core objectives they had when first introduced over 50 years ago: forecasting the volume of work expected to arrive in a given time frame and scheduling the appropriate resources to get the work done within a service level.

Management 62

Management Gamification Contact Center Consulting 62

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers. The event concludes by 6pm.

Personalization 52

Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers. The event concludes by 6pm.

Personalization 52

Personalization 52

AWS Machine Learning

SEPTEMBER 12, 2023

This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. You can confirm that the trigger has been configured to subscribe to log events from the log group /applicationlogs.

Engineering 97

Engineering Accountability Management 97

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices. CS in Focus.

Best practices 115

Best practices SaaS B2B Marketing 115

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 112

Management APIs Engineering Government 112