Beyond Philosophy

MAY 6, 2023

In a recent podcast with Customer Experience pioneer Joe Pine, we explored the idea of time well spent. ” Often when customers feel this way about your product, service, or experience, they will recommend it to their friends and family—which is an excellent indication of engagement.

Marketing 368

Marketing Customer Experience 368

Beyond Philosophy

APRIL 25, 2024

If you like the idea of the founder coming from humble beginnings or the tale of a successful person being self-made, it might be because you can relate to them. These parts of the Ikea story help people understand how to reconcile this conflicting idea of low price and high quality. I also use stories a lot to persuade.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

Beyond Philosophy

JANUARY 25, 2024

So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever else you have to offer, that we can then discuss. Sales is often closing the deal, but finance and IT and operations, need to be on board with the idea sales is selling. It is useful and important as an idea. Who doesn’t, really?

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

ShepHyken

MARCH 9, 2022

Now there is a new way to approach leadership with an idea, which is to write a Fictional Press Release. . does not refer to the contents of the press release, but instead, to the idea that the press release will never be posted or published. In this case, it’s about introducing and promoting an idea. The word fictional?

Customer Service 302

Customer Service Customer Experience 302

ShepHyken

SEPTEMBER 15, 2021

What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? You get the idea. I asked a few of my business rock star friends about this idea and here are some of their answers: . These ideas don’t have to be realistic. I’m not suggesting that you should.

Customer Service 417

Customer Service Customer Experience 417

ShepHyken

MARCH 25, 2024

It starts with some insight into using AI for personalization, moving into ideas to create a more efficient experience, continuing with some ideas on ethical considerations, and finishing up with a look at what the future of AI will bring to the world of business. I bet you’ll find several ideas worth pursuing.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

Beyond Philosophy

APRIL 18, 2024

The idea for this episode came from my recent trip to a fishing supplier near my home in Florida. When you don’t pay for a product or service, you should know that you are the product or service. These personalized ads are not for products I am interested in; they are ads they sold to get in front of my eyeballs.

Personalization 195

Personalization Advertising Technology Marketing 195

Beyond Philosophy

JUNE 15, 2023

These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. For me, a brand is a construct in my mind, not the products and their features. It’s not that the features don’t matter.

Banking 363

Banking Construction Accountability Advertising 363

ShepHyken

FEBRUARY 14, 2023

But that’s simply imitation, which means you’re commoditizing your company and products. What if we looked at the bigger picture? Often we find ideas and tactics that will work for us, and they are usually ideas that our competitors haven’t yet thought of.

Surveys 372

Surveys Customer Service Marketing 372

ShepHyken

APRIL 25, 2023

As he helped restock the shelves, he noticed that the Lay’s, Fritos and Ruffles were all plain – in other words, no spicy products. He took such pride in his work and loved his job so much that he was willing to step out of his comfort zone and reach out to the CEO of a major company with his idea.

Sales 254

Sales Customer Service Marketing Personalization 254

ShepHyken

DECEMBER 17, 2023

Customers accumulate points for every pound they spend to earn discounts on future products and services. And perhaps some of those rewards can be experiences, not discounts or free products. Here are four more steps or ideas for you to consider for your convenience strategy. and amazing customer service. It’s time to get one!

Customer Service 146

Customer Service Customer centricity Customer Experience Feedback 146

Beyond Philosophy

SEPTEMBER 1, 2022

The automatic part of your brain’s primary job is putting ideas together from all the information it receives (experience). My intuition aids me when I need technology by sending me to buy Apple products. My choice may be automatic but has grown over the years based on my experiences with Apple products.

Analytics 370

Analytics Consulting Consulting Personalization 370

Playvox

SEPTEMBER 26, 2018

Productivity is the cornerstone of business development. A well run call center combines effective management and dynamic motivation to achieve results and increase productivity. Its about keeping overheads down and providing the most efficient service. Training costs must be reviewed.

Call Center 41

Call Center Management 41

Beyond Philosophy

APRIL 23, 2020

This experiment reinforces this idea that once something is in your possession, you value it a lot more, and it requires more for you to give it up. (To Loss Aversion is the idea that losing something is more painful than getting something of the same value. A group like this can generate so many ideas.

Journey mapping 449

Journey mapping Consulting Consulting Marketing 449

ShepHyken

FEBRUARY 12, 2024

This article serves up some ideas and reasons you will want to consider a hyper-personalization strategy. He shares a list of great ideas that are sure to make you think. What I love most about Dan’s ideas is that they usually don’t cost much, if anything, to implement. Here’s a great list.

Customer Service 163

Customer Service Self service Personalization Marketing 163

Beyond Philosophy

AUGUST 27, 2022

In this episode, we explore the idea of intuition, how cognition affects it, and what environmental factors affect its reliability. Key Ideas to Improve your Customer Experience. 06:31 We discuss how intuition plays a role in my Apple product obsession.

Consulting 354

Consulting Consulting Surveys Customer Experience 354

ShepHyken

DECEMBER 9, 2020

Last week, I covered the idea of the story. Customers love to read the stories of other customers using the products they are interested in purchasing. Customer commentary in the review—as in how much they are enjoying the product and how they are using the product—can push a potential customer to make the purchase.

Coaching 352

Coaching Surveys Customer Service 352

Beyond Philosophy

MAY 28, 2020

We discussed the surprising way that new ideas that seem crazy can do amazing things for your brand in a recent podcast. His book, Alchemy: The Surprising Power of Ideas That Don’t Make Sense , explores the art and science of making your products and ideas irresistible to customers.

Metrics 371

Metrics Engineering Consulting Consulting 371

ShepHyken

AUGUST 21, 2020

Over the last few months, most businesses have had the opportunity to reconsider processes, products, and people. Let simplification and sense of simplicity generate innovative ideas. Simplicity makes it easier to create, to explore ideas and to solve issues objectively. Accept that change is every day from now forward.

Customer Experience 615

Customer Experience Government Feedback Management 615

CCNG

FEBRUARY 24, 2022

Doing so can make companies more productive and profitable as well. Ask your Employee Resource Groups (ERGs) to brainstorm ideas. Discover who is already loyal to your brand or product. Research conducted in partnership with Accenture and Joseph B. If you don’t have ERGs, start some! Evaluate your current workforce.

Chatbots 369

Chatbots Contact Center Technology Personalization 369

Beyond Philosophy

JUNE 10, 2023

In this episode, we explore the ideas behind these five rules and how they help you form a strong emotional bond with your customers with a robust deposit history in their emotional bank accounts, ensuring their loyalty to your brand. ” 19:13 We talk about the importance of storytelling and why it matters in branding.

Banking 195

Banking Accountability Personalization Customer Experience 195

ShepHyken

JULY 23, 2021

Therefore, teaching employees new skills is important as it can help improve retention and turnover rates as well as ensure better productivity. . Many employee training platforms include features such as whiteboards that allow users to build off of one another’s ideas with the help of notes, sketches, and diagrams. .

Feedback 391

Feedback Surveys Management Employee engagement 391

Beyond Philosophy

NOVEMBER 16, 2023

He needs help with getting other people to help sell his product. 1: Affiliated Marketing Affiliated marketing is where somebody sells your product for you. Some people use social media to link to products on websites and earn a commission that way. sell) your product or service for you. John is up for it, though.

Sales 195

Sales Education Advertising Marketing 195

Beyond Philosophy

APRIL 9, 2020

The idea is that people will change behavior because of the monetary element of incentives. Incentives play into this idea. Lieberman says this idea is further nuanced by the different types of social norms. These include: Injunctive norms, or the idea that a behavior is something that people should be doing.

Consulting 435

Consulting Consulting Finance Accountability 435

Beyond Philosophy

JUNE 4, 2020

Today, we are going to discuss in more detail why this works and what you can do to implement these surprising ideas that don’t make sense to encourage the success of your brand. Among Sutherland’s 11 rules of succeeding with nonsensical ideas , is the idea that small things can have a massive effect. Dare to be trivial. .

Consulting 390

Consulting Consulting Advertising Analytics 390

ShepHyken

DECEMBER 15, 2021

Unfortunately, I don’t have the perfect answer, but I do have an idea to avoid a big part of the problem, which is how the customer experience is being impacted. . Before sharing that idea, here’s a quick, but important observation and a couple of examples. So here is my idea. I keep wondering, what’s the answer?

B2C 312

B2C B2B Customer Service Customer Experience 312

CCNG

DECEMBER 1, 2022

Sharing knowledge and inspiration promotes new thinking and new ideas. Your network is a valuable source of fresh perspectives and new ideas. Give your network a little proactive care and attention to keep it healthy and productive. Your network is a valuable source of fresh perspectives and new ideas. Get in the game.

Best practices 195

Best practices CCNG Personalization Customer Service 195

Callminer

MARCH 2, 2020

To help you sort through the noise, we have put together some helpful ideas below. Tracking Ideas. Once you begin accurately tracking this metric, you can take measured steps towards raising it using the rest of the ideas in this article. Training Ideas. Product and Service Information. Operational Ideas.

First call resolution 291

First call resolution Analytics Metrics Call Center 291

ShepHyken

JUNE 17, 2020

I have an idea about renewals. Let’s broaden the idea of subscription. Either way, it is an agreement that says, “I’ll pay you for ongoing products or services until the subscription runs out or I stop renewing.” But what happens when the product is something the customer may buy every few years? Maybe it’s a car.

Customer Service 382

Customer Service Sales Customer Experience Management 382

ShepHyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. For example, you can send them a $10 e-gift card for products on your website, no strings attached.

Consulting 334

Consulting Consulting Enterprise B2B 334

ShepHyken

NOVEMBER 16, 2021

Bringing Great Customer Experience Ideas Forward. They discuss how leaders can build a culture of sharing ideas, solving problems, and rewarding contributions. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. So, why do employees hold back their ideas?

Customer Experience 179

Customer Experience Feedback Management Customer Service 179

ShepHyken

JANUARY 15, 2021

Regularly review metrics relating to retention, from the numbers of repeat customers purchasing products to engagement metrics from loyal followers on social media. Review mentions on social channels regularly and keep an eye on commonly used hashtags relating to your products. Think About Whether Customers Are Spreading the Word.

Customer Experience 331

Customer Experience Metrics Customer retention Analytics 331

ShepHyken

AUGUST 24, 2022

The product does what it is supposed to do. . The product or service must do what it is supposed to do. If they can’t trust that the product will work, they won’t buy it and they won’t trust doing business with you. . Think of the brands or companies you enjoy doing business with the most. Here are a few possible reasons: .

Customer Service 322

Customer Service Customer Experience Personalization 322

ShepHyken

SEPTEMBER 10, 2023

They effortlessly navigate through online channels, apps and websites to find the right product. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. Here’s how. must practice. Of course not!

Customer Service 196

Customer Service B2C Customer retention B2B 196

ShepHyken

MARCH 10, 2024

He always offers up powerful and usable ideas, and this time, he’s sharing how to create a customer-focused culture. My Comment: The Rolling Stones Culture Council shares some common sense ideas that could work for any type of business.

Customer Service 190

Customer Service Airlines Self service Customer Experience 190