OctopusTech

JANUARY 23, 2024

What are Magento Websites Magento websites are sophisticated e-commerce platforms developed by Adobe, renowned for their flexibility and scalability. Its robust product management features facilitate efficient catalog handling, and the platform’s SEO-friendly design enhances visibility in search engine results.

Engineering 62

Engineering Enterprise Sales Management 62

Zappix

APRIL 22, 2024

According to the Kyruus report: 65% of patients favor communication through texts, emails, or mobile app notifications. The Role of Health Plan Websites and Apps Health plan websites and mobile apps serve as gateways to personalized healthcare experiences.

Healthcare 52

Healthcare Customer Service Self service Personalization 52

Cyara

FEBRUARY 13, 2024

Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters. To learn more about Number Trust, schedule a call with one of our experts!

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. By leveraging historical data and machine learning algorithms, betting platforms can offer highly tailored betting recommendations and anticipate customer needs before they arise.

Technology 52

Technology Customer Service Analytics Chatbots 52

Avoxi

FEBRUARY 22, 2022

Building a Modern Call Strategy: 6 Call Management Mobile App Benefits Easily build an effective modern strategy with a phone app for inbound and outbound calls! Watch productivity grow when you give your reps the full power of your unified communications platform through their mobile device.

Management 118

Management Contact Center 118

Spearline

DECEMBER 14, 2022

We’re thrilled to announce Algeria as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 82 countries. You can now test your mobile numbers across Azurreo and Djezzy. Djezzy is a state-owned mobile operator and is the largest MNO in Algeria with a market share of approximately 65%.

Contact Center 98

Contact Center Marketing Management 98

Outsource Consultants

APRIL 15, 2024

Whether it’s mobilizing voters (“Get Out the Vote” efforts), raising campaign funds, or simply informing constituents about your candidate’s platform, you need agents who understand the specific needs of your campaign. Look for partners with agents specifically trained for political campaigns.

Call Center 67

Call Center Telemarketing Self service Surveys 67

CSM Magazine

DECEMBER 8, 2023

For the platform to remain at the top, it is crucial to improve its features and offer generous bonuses and a wide range of games. An online casino should offer a variety of communication methods and make access convenient for mobile players. Phone Support Customer support via mobile phone provides high-quality customer advice.

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

CSM Magazine

FEBRUARY 13, 2024

From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This platform has meticulously crafted its features to ensure an optimal user experience, blending traditional betting with the innovation of online access.

Marketing 52

Marketing Banking Accountability Technology 52

TechSee

NOVEMBER 7, 2023

The company’s colleagues are tasked with liaising with customers, diagnosing faults, and carrying out repairs either via a mobile phone or by an engineer in person. Allowing them to connect through a customer’s mobile phone and use the camera app, get a view of the machine, identify its fault, and often help correct it.

Customer Experience 124

Customer Experience Engineering Call Center Technology 124

Spearline

DECEMBER 21, 2021

The rise in mobile usage and popularity Mobile has fundamentally transformed customer behavior and their expectations in recent years. billion unique mobile phone users in the world today. Furthermore, the total number of unique mobile users around the world grew by 97 million in the past 12 months.

Telecommunications 98

Telecommunications Enterprise Service level Marketing 98

Spearline

JUNE 8, 2022

We are delighted to let you know that you can now test your mobile numbers in Peru, Kenya, Ecuador and Nigeria across the countries major mobile networks. Peru – Movistar and Claro – Between the two operators, they hold over 59% of the mobile market in Peru. Welcome Peru, Ecuador, Kenya and Nigeria to Spearline!

Telecommunications 98

Telecommunications Marketing Management 98

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. T-Mobile US, Inc. In addition, market research based on U.S.

APIs 90

APIs Engineering Metrics Technology 90

TechSee

APRIL 22, 2024

Already have a mobile app? This flexibility allows for a seamless integration of visual support capabilities into any customer interaction, whether it’s on your website, within your existing app, or through a third-party platform. No SMS or new browser tab needed! They say that images (and videos) are worth a thousand words.

APIs 109

APIs Scripts Technology Best practices 109

SmartAction

FEBRUARY 13, 2024

Utilizing the Right Technologies Selecting the right platform for your automated order updates is crucial for effective communication. Here’s how to ensure you’re making the right choice: Understanding Customer Preferences : Conduct surveys or analyze customer interaction data to understand which platforms your customers prefer.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

Spearline

DECEMBER 16, 2021

Welcome Costa Rica to Spearline mobile testing! Costa Rica mobile We are pleased to let you know that Costa Rica has just joined Spearline mobile, and is available for immediate testing. Test your numbers for connectivity and voice quality with two of the largest mobile operators in Costa Rica, Kolbi (ICE) and Claro.

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

Spearline

OCTOBER 18, 2021

Welcome Cyprus, Latvia and Malaysia to Spearline mobile testing! We are pleased to let you know that Cyprus, Latvia and Malaysia have just joined Spearline mobile, and all three countries are available for immediate testing. CYTA holds a 40% share of the mobile market in Cyprus. appeared first on Spearline.

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

CSM Magazine

APRIL 2, 2024

Tailored Solutions vs. Universal Platforms The decision between an industry-specific CRM and a universal platform is more than a quick and simple choice; it’s a strategic consideration that can significantly impact your business operations. Mobile Accessibility Mobility is key in today’s dynamic business environment.

CRM 40

CRM Real estate Healthcare Management 40

Spearline

FEBRUARY 2, 2022

This means you can now test numbers in Egypt, across its mobile networks. What’s more, Spearline secured 100% coverage of Egypt’s mobile market with its operators. You are now covered across Vodafone, Orange, Etisalat and We’s (Telecom Egypt) mobile networks. Test numbers in Egypt today!

Telecommunications 98

Telecommunications Marketing Management 98

C3Centricity

JANUARY 30, 2024

They introduced “Xfinity Mobile” to bundle mobile services with cable and internet, aiming to keep customers within their ecosystem. However, they addressed customer concerns and objections by continuously improving the platform, leading to higher customer retention rates.

Feedback 90

Feedback Best practices Customer retention Analytics 90

Spearline

MAY 25, 2022

We are delighted to let you know that you can now test your numbers in Bosnia and Herzegovina across the country’s two major mobile networks – BH Telecom and M-Tel. To add Bosnia and Herzegovina to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager.

Telecommunications 98

Telecommunications Marketing Management 98

Spearline

MARCH 14, 2022

We are delighted to let you know that Honduras has just joined the Spearline mobile network, and is available for immediate testing. This means you can now test numbers in Honduras, across its two major mobile networks – Tigo and Claro – who between them, cover just over 90% of the mobile market in Honduras.

Telecommunications 98

Telecommunications Marketing Management 98

Zappix

APRIL 11, 2024

Enhanced Customer Engagement Digital engagement tools, such as mobile apps, web portals, and chatbots, have revolutionized how utility companies interact with their customers. These platforms empower consumers to access account information, track usage, and make payments conveniently from their preferred devices.

Self service 52

Self service Chatbots Accountability Analytics 52

VirtualPBX

JANUARY 25, 2024

Traditional landlines, rooted in analog technology, struggle to keep pace with the advanced functionalities offered by Voice over Internet Protocol (VoIP) services and mobile phones. VoIP services and mobile phones have adapted to this demand, offering a holistic communication experience that extends beyond simple voice conversations.

voip 52

voip Telecommunications Technology 52

CSM Magazine

SEPTEMBER 28, 2023

From intuitive navigation and mobile-friendly design to free game demos and a clear and easy way to contact your customer support, take advantage of these tips to take your user experience to the next level and leave your customers satisfied. Make use of concise CTAs and clear buttons for users to quickly find their way around the website.

Customer Support 59

Customer Support Marketing Customer Service 59

JustCall

SEPTEMBER 29, 2023

JustCall, a top-tier cloud-phone & SMS solution is now also available in Copper’s mobile app – making the integration available on all Copper devices. All interactions are automatically logged as activities, including calls and texts, providing a comprehensive solution both on desktop and mobile through the Copper mobile app.

APIs 52

APIs CRM Accountability Management 52

Spearline

FEBRUARY 7, 2022

Bahrain joins Spearline mobile We are delighted to announce that you can now test your numbers in Bahrain, with two of the largest mobile operators in the country – Batelco and Zain. The addition of Bahrain to Spearline mobile brings the total number of countries you can test your numbers in across mobile networks, to 62.

Telecommunications 98

Telecommunications Management 98

Jon Arnold

JUNE 7, 2023

I’ve got another white paper update to share - this one was done for Enreach , a leading EU mobility and platform provider. Mobility has long been a challenge in the collaboration space, but more importantly, Enreach feels what’s really needed is an integrated approach to manage all forms of enterprise communications.

Enterprise 59

Enterprise Management 59

CSM Magazine

FEBRUARY 21, 2024

HealthTech: Revolutionizing Healthcare with Digital Solutions Web development services, therefore, serve the same basic role in HealthTech in this context, helping to launch and scale platforms that improve patient care, streamline operations, and ensure security of information.

Finance 52

Finance Healthcare Banking Education 52

Quiq

JANUARY 26, 2023

So it only makes sense that contact centers reimagine their customer interactions with a mobile-first focus in mind. Optimize your website for mobile. By now, there’s no excuse for websites that aren’t mobile-friendly. Even non-retail sites need to account for the public’s increasing reliance on mobile.

Customer Service 67

Customer Service CRM Technical Support Advertising 67

Spearline

FEBRUARY 9, 2022

This means you can now test numbers in El Salvador, across its two major mobile networks – Claro and Tigo. To add El Salvador to your list of countries on the Spearline platform, please contact your dedicated Spearline Customer Engagement Manager. El Salvador joins Spearline mobile testing. The post New country!

Telecommunications 98

Telecommunications Management 98

OctopusTech

AUGUST 7, 2023

Mobile devices have become an indispensable part of our lives as a result of the increasing use of smartphones and tablets. Nowadays, people want a mobile-friendly website as they use their mobile devices frequently for a variety of functions, including web browsing. What is the Meaning of a Mobile-Friendly Website?

Engineering 62

Engineering outsourcing Accountability Technology 62

OctopusTech

APRIL 27, 2021

Mobile Friendly Support. Mobile is not only a digital bridge to the physical world but also a new CX trend. So, a mobile helps to influence your business, transforming the entire operation of customer support. Mobile plays the lead role in efficiently handling the customers by Customer Support Outsourcing teams.

outsourcing 101

outsourcing Chatbots Customer Support Self service 101

JivoChat

MAY 15, 2023

What social media platform do they use the most? You can use social media platforms to sell as well, for example, Instagram, Facebook, and WhatsApp. Top 20 Platforms to Start Selling Books Online 1. The management area is accessible by Shopify mobile app too, you can control everything wherever you are.

Analytics 75

Analytics Sales Marketing Management 75

Zappix

FEBRUARY 28, 2024

According to the Kyruus report, 65% of patients favor communication through texts, emails, or mobile app notifications. This preference underscores the growing reliance on mobile devices and digital platforms as primary modes of communication in today’s interconnected world.

Self service 52

Self service Healthcare Benchmark Wait times 52

CSM Magazine

FEBRUARY 29, 2024

Optimize for mobile: Ensure that all digital interactions are optimized for mobile devices, as many customers use their smartphones for shopping and communication. A seamless mobile experience is crucial for personalization. This means integrating your customer service platforms and training staff accordingly.

Personalization 52

Personalization Chatbots CRM Analytics 52