AWS Machine Learning

APRIL 16, 2024

FMs and the applications built around them represent extremely valuable investments for our customers. At AWS, our top priority is safeguarding the security and confidentiality of our customers’ workloads. With the AWS Nitro System , we delivered a first-of-its-kind innovation on behalf of our customers.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

TechSee

AUGUST 10, 2023

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.”

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations. What our customers are saying With a trScore of 8.1

Enterprise 112

Enterprise Best practices Feedback Education 112

Totango

JANUARY 3, 2024

It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals. Superior to other CS software, Totango enables unlimited scalability and unmatched time to value due to our composable platform architecture and schemaless data model.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Lumoa

APRIL 8, 2024

We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Sign up for our webinar to learn more ! Lumoa joins Netigate Exciting news! Lumoa is now apart of Netigate. to learn more!

Surveys 83

Surveys Feedback Management Personalization 83

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Upstream Works

SEPTEMBER 8, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX?

Enterprise 155

Enterprise Management 155

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Zappix

APRIL 17, 2024

A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect. “By combining our Visual IVR Technology with GTS’s expertise with Genesys and AWS, we are revolutionizing the way businesses engage with their customers. .

Government 52

Government Enterprise Call Center Interactive Voice Response 52

Upstream Works

SEPTEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post AI for Cost Savings?

Management 148

Management 148

VirtualPBX

JANUARY 11, 2024

As we joyfully welcome the promising dawn of the 2024 New Year, we celebrate the remarkable strides VirtualPBX made in 2023, a year that witnessed our fastest growth yet! Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

VirtualPBX

DECEMBER 27, 2023

Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication. VoIP phones from VirtualPBX can be pre-configured, saving you time and effort with just a few clicks.

CRM 104

CRM voip Management Customer Experience 104

24-7 InTouch

APRIL 26, 2024

But businesses must navigate the delicate balance between leveraging AI for competitive advantage and ensuring safety and ethical integrity. The Catalysts of Successful AI Adoption Successful AI adoption is driven by a blend of strategic foresight, cultural readiness, and technological integration.

Government 52

Government Customer centricity Technology Management 52

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Find out more : [link] New Feature: Integrations Hub What’s new : So long drop-down list – hello streamlined hub! All of your account integrations are now in one central location.

Accountability 52

Accountability Management 52

Totango

NOVEMBER 8, 2023

We have been able to automate monthly usage summaries for clients and improve our health scoring. With product usage data from Pendo and Mixpanel now integrated into Totango, product management and CS teams can work together to define and deliver adoption campaigns that increase the usage of the most valuable features.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

OCTOBER 18, 2023

“Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. This demand is just one reason why we put SuccessBLOCs at the heart of our software. customer health). “Our

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

Upstream Works

JUNE 15, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Become Enterprise-Ready with AI appeared first on Upstream Works.

Enterprise 143

Enterprise Management 143

AWS Machine Learning

APRIL 11, 2024

Our collaboration with AWS is accelerating new generative AI capabilities and providing customers with unprecedented computing power to push the boundaries of what’s possible.” The Amazon SageMaker integration with NVIDIA NIM inference microservices will help customers further optimize price-performance of foundation models running on GPUs.

Entertainment 100

Entertainment Marketing Best practices Technology 100

TeamSupport

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. Solution : TeamSupport's new enhancement simplifies the complex experience by establishing bidirectional linking between Jira and our customer support software.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

AWS Machine Learning

OCTOBER 2, 2023

Labeling for our use case means inspecting an image and drawing bounding boxes for each defect that is visible. To facilitate the labeling and manage our workforce, we use Amazon SageMaker Ground Truth , a data labeling service that allows you to build and manage your own data labeling workflows and workforce.

Scripts 94

Scripts Construction Engineering APIs 94

VirtualPBX

APRIL 10, 2024

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. This was a pivotal factor in how we redefined the meaning of “what is a contact center” Our white-glove service sets us apart from other contact center companies, encompassing every aspect, including system configuration.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)?

Management 64

Management Call Logging CRM Call flow 64

Skybridge

DECEMBER 19, 2023

When The CEO Views magazine honored Skybridge as one of the year’s most influential companies, they asked our CEO, Andrew Bosko , to describe how our people-first values and technology vision are winning over North America’s most CX-driven brands. We seamlessly integrate our superior customer care skills with your brand messaging.

Customer Care 86

Customer Care Technology 86

TeleDirect

DECEMBER 14, 2023

They’re impressed that we remember them, contact them for feedback and that our communications are heartfelt across multiple channels. Let’s explore our integrated technology stack and how it benefits your business. Unlike scripts that agents read verbatim and can have a robotic cadence, our expertly trained U.S.-based

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. With the VirtualPBX Webhooks and Zapier integrations , she was able to monitor and improve the efficiency of her team through automation and advanced reports.

Customer Service 98

Customer Service Call flow voip CRM 98

JustCall

FEBRUARY 9, 2024

We’ve clinched the 42nd spot this year, marking our second consecutive appearance on the list of top customer service products! They’re a testament to the voices that matter most – those of our customers. So, what are our lovely customers saying about us? Sure, you’ve heard of G2, haven’t you?

Customer Service 78

Customer Service CRM Customer Support Sales 78

Vistio

APRIL 22, 2024

These public instances serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration. By starting small with non-customer-facing applications, contact center managers can mitigate risks, empower agents, and pave the way for successful AI integration.

Contact Center 52

Contact Center Agent Empowerment Best practices Chatbots 52

VirtualPBX

JANUARY 17, 2024

Over the holidays, we unveiled our latest game-changing feature — Add-Ons. These power-packed enhancements seamlessly integrate with the VirtualPBX platform, offering users unparalleled flexibility and convenience. Today, we turn the spotlight on one of our most exciting additions – the VirtualText Forward Add-On.

CRM 105

CRM Customer Support Surveys Management 105

Call Experts

APRIL 8, 2024

Technology Integration: Leverage customer relationship management (CRM) systems and call center software to streamline call-handling processes and access customer information efficiently. At Call Experts, we understand the critical importance of delivering seamless call-handling services to our clients.

Customer Service 52

Customer Service Interactive Voice Response Call Center Scripts 52

AWS Machine Learning

MARCH 4, 2024

This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems. Our collaboration has already helped customers accelerate generative AI adoption and delivered business value to them.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

AWS Machine Learning

FEBRUARY 27, 2024

Our challenge To stay competitive in terms of cloud services and AI/ML, Axfood chose to partner with AWS and has been collaborating with them for many years. Our solution: A new ML template on Amazon SageMaker Studio Building a full ML pipeline that is designed for an actual business case can be challenging.

Best practices 115

Best practices Engineering Scripts Analytics 115

aircall

FEBRUARY 23, 2022

This funding complements our shared customer-centric missions of delivering best-in-class technology paired with outstanding customer experiences for small and medium businesses. A deeper partnership with HubSpot creates smoother workflows, and allows more productivity to sales and support teams, making the most of our connected platforms.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127