Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

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Back Office Centers

DECEMBER 14, 2023

Back office outsourcing services are very advantageous for companies looking to save costs, increase efficiency, and gain a competitive advantage in the market. Let’s examine some of the main benefits that make back office outsourcing advantageous for businesses strategically.

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Global Response

MAY 15, 2023

Amidst the Great Resignation, the rise of remote work, the ongoing US labor shortage, mass layoffs and more, the turbulent market is wreaking havoc on many businesses operations and staff stability. The Advantages of Outsourced Call Centers in Addressing the US Labor Shortage So what’s the solution?

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outsourcing Call Center Management Service level 62

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb. Cost is only one of them.

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Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. An outsourced IT support team is not limited by working hours. But it’s easy to scale outsourced technical support services.

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Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights. Here’s what you need to know about the pros and cons of outsourcing, and how to reap the benefits without hurting your operations.

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Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

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Quality Contact Solutions

DECEMBER 31, 1969

Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center function. Determining the right inbound service level goal is not straight forward. Inbound Service Level Goals: Factor Number 1. Inbound Service Level Goals Factor Number 2.

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ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? A Service Level Agreement (SLA) is exactly what orchestrates these questions. In this article, we will discuss what an SLA is, the types of it, in what situations you would need an SLA, how to write it, and the consequences of not meeting SLA requirements.

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Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. But not just any outsourcing.

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Vcaretec

SEPTEMBER 11, 2023

All active firms who want to grow in the market with a sizable client base must provide better customer assistance. Better customer service enables seamless management of non-essential business activities, ensuring an undivided focus on key skills. Flexible call center services may be obtained through outsourcing.

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Global Response

DECEMBER 23, 2022

According to a Deloitte survey, 70% of companies said “cost reduction is a primary objective” for outsourcing. When managing an in-house call center, costs can compound and balloon quickly, whereas outsourcing presents a stable, cost-effective option. They’re one of the most basic forms of call centers and often have lower rates.

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Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5

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Blueship Call Center

AUGUST 22, 2023

Outsourcing customer service is a desirable concept. Outsourcing your customer service to an outside agent may drastically reduce overhead, saving you money, resources, and frequently a great deal of stress. We’ll go into great depth about outsourcing customer support in this post.

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Vcaretec

APRIL 10, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle incoming and outgoing customer calls on behalf of another organization. Outsourcing call center operations has become increasingly popular in recent years due to the numerous benefits it offers.

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Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb. Cost is only one of them.

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outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb. Cost is only one of them.

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outsourcing Contact Center Real estate Business Process Outsourcing 52

Expivia

OCTOBER 4, 2021

However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders. What Is Contact Center Outsourcing?

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Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Here are two articles that we have written on choosing the best call center outsourcer.

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outsourcing Call Center Management Calibration 95

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. But not just any outsourcing.

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outsourcing Management Customer Service Contact Center 52

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. But not just any outsourcing.

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outsourcing Management Customer Service Contact Center 52

BlueOcean

OCTOBER 6, 2020

We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20 th year. Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering?

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Vcaretec

NOVEMBER 30, 2021

That's why customer support outsourcing has become a popular solution. However, many businesses have turned to outsourcing their customer services overseas, such as in the Philippines or other parts of the world. The best solution is to find call center outsourcing companies located in the United States of America.

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Back Office Centers

SEPTEMBER 23, 2022

If your company is prepared to operate abroad, order processing outsourcing tasks is simple and affordable. This pressures businesses to guarantee efficient data mining services so that goods leave on schedule. Why choose order processing outsourcing service? What advantages do outsourcing order processing services offer?

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Expivia

DECEMBER 8, 2020

Outsourcing is not for everyone, and we have been very open about that, in fact, we did an entire episode on 10 reasons why you should NOT outsource. These 7 falsehoods though are topics that organizations that are new to call center outsourcing to think are reasons why they would NEVER outsource.

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Quality Contact Solutions

DECEMBER 31, 1969

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Here are 6 reasons why technical support call center outsourcing is a great move for your business. It really isn’t.

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BlueOcean

AUGUST 20, 2020

Over the years, we’ve written many articles singing the praises of on-site visits with potential customer care outsourcers. And most outsourced customer care companies are leveraging wide-spread work-from-home models with facilities operating at a fraction of their previous capacity. The right outsourcer gets it.

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CCNG

MAY 11, 2022

Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). There is a lot to unpack on this subject, and we'll do our best to cover some key points.

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Global Response

JULY 17, 2023

The data is clear: the majority of companies—59% —outsource some elements of their operations as a cost-saving tactic. But how does outsourcing actually save you money? To some degree, it depends on what you outsource. For example, consider that outsourcing can provide resources to: Streamline call handling processes.

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Global Response

JULY 23, 2023

So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. The depth of internal knowledge is difficult to outsource. Maybe not. Here’s what we’ve found.

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Blueship Call Center

JULY 7, 2023

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. Without consumers, a business cannot make a profit and has no reason to exist, even if it offers the greatest goods and services on the planet.

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

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Kayako

OCTOBER 29, 2015

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

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Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. It streamlines processes, saves money, and improves the overall quality of customer service. It also shows they have successfully managed similar processes and functions you intend to outsource.

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Spearline

JUNE 4, 2019

Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth. The Market Research Future (MRFR) predicts that the industry is set to reach $52 BN by the end of 2023.

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Taylor Reach Group

JANUARY 11, 2018

The Contact Center outsourcing industry is a significant piece of the customer service and support landscape. The US market size was estimated by the Everest Group at between $78 and $81 billion dollars annually. The most common metrics included in CCO agreements are all quantitative: Service Level, AHT, abandon rate etc.

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