Global Response

JULY 23, 2023

So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. The depth of internal knowledge is difficult to outsource. Maybe not. Here’s what we’ve found.

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

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Global Response

SEPTEMBER 11, 2023

They’re a great choice for companies who need to do telemarketing, surveying, or market research. The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Does this provider have strong, reliable infrastructure to deliver consistent and quality service?

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. streamline your processes and workflows? If so, a BPO call center partner can help.

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