CSM Magazine

JANUARY 8, 2024

But what we customers rarely consider is how these letdowns often start with inefficient manufacturing processes. The truth is, as a maker and shipper of products, your manufacturing efficiency has a huge impact on customer satisfaction. But how specifically does efficient manufacturing connect to good customer experiences?

Customer Experience 52

Customer Experience Brand ambassadors Engineering Advertising 52

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Unymira

OCTOBER 16, 2023

The manufacturing landscape is experiencing a profound transformation, fueled by two decades of rapid disruption. Manufacturing companies need to quickly adapt to become future industrial leaders in this era of technology, automation and supply chain improvements.

Automotive 52

Automotive Customer Service Management Technology 52

AWS Machine Learning

FEBRUARY 15, 2024

Anomaly detection for the manufacturing industry At the time of writing, SageMaker Canvas focuses on typical business use cases, such as forecasting, regression, and classification. For this post, we demonstrate how these capabilities can also help detect complex abnormal data points.

Metrics 92

Metrics Analytics APIs Big data 92

Cisco - Contact Center

APRIL 17, 2024

The Cisco team will be attending Hannover Messe next week, and we’re excited to network with our customers and industry leaders! We’ll be exchanging ideas, learning about their needs, and showing the… Read more on Cisco Blogs

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Helpware

APRIL 5, 2022

This is especially true in the manufacturing world. Manufacturing BPO can help manufacturers improve quality, reduce operating expenses, increase efficiency, and gain a competitive advantage. The benefits are numerous: lower costs increased productivity, and the ability to focus on core business activities.

Business Process Outsourcing 81

Business Process Outsourcing outsourcing Accountability Customer Service 81

CSM Magazine

MARCH 31, 2023

As a manufacturing business owner, you understand that staying competitive and creating efficiencies with your processes is critical for success. In this blog post, we explain six actionable approaches to streamlining your manufacturing process – from eliminating redundancies to adopting automation strategies. Let’s dive in!

Analytics 52

Analytics Consulting Consulting Technology 52

Cisco - Contact Center

APRIL 3, 2023

After digitizing their operations, today’s factories are poised to take the next step in modernizing their plants. They are investing in advancements that use software to control and automate m… Read more on Cisco Blogs

Wireless 95

Wireless 95

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Who should attend the demo: Microsoft Dynamics Users in the Manufacturing Industry.

Sales 98

Sales Finance Upselling SaaS 98

Cincom

MAY 28, 2020

What are ways manufacturing facilities can transform in response to the new normal of COVID-19? Changes Manufacturing Facilities Must Make to Adjust to the New Normal. A similar transformation is necessary within manufacturing facilities. Basic Steps to Creating a Safer Manufacturing Environment.

Education 52

Education Morale Technology Sales 52

Cisco - Contact Center

JULY 6, 2023

Have you heard the phrase “Meet your customers where they are?” If you search the term, you will be barraged with consulting ads and explanations from trade publications on why driving custom cus… Read more on Cisco Blogs

Consulting 89

Consulting Consulting Marketing 89

West

NOVEMBER 30, 2018

No matter the product, every manufacturer looks for new ways to improve quality while lowering costs. And the best way to do that is by following well-established best practices in manufacturing operations. Each of these four tactics have been put to use by some of the largest manufacturers in their market.

Best practices 48

Best practices Marketing Cloud contact Contact Center 48

Helpware

FEBRUARY 15, 2022

No matter the sector, outsourcing has the power to help businesses through some of the most difficult industry demands. Indeed, statistics reveal that outsourcing as a solution is being prioritized on a global scale.

outsourcing 82

outsourcing 82

CSM Magazine

SEPTEMBER 11, 2021

If you want to successfully manage your request queues in your manufacturing workplace, keep reading. Inventory management is a struggle in the manufacturing industry, but if you can keep a frequently updated inventory , you’ll increase your profit margin and customer satisfaction rate. Keep a Frequently Updated Inventory.

Customer Service 52

Customer Service Management Wait times Metrics 52

Serenova

APRIL 16, 2020

For a Serenova global food manufacturer customer, scaling an internal HR access line to meet increased demand from employees with questions and requests related to COVID-19 was one way to provide that support. The post How the Cloud Helped a Global Food Manufacturer Quickly Support Employees through Crisis appeared first on Serenova.

Interactive Voice Response 96

Interactive Voice Response contact center workforce Contact Center Finance 96

Cisco - Contact Center

JULY 26, 2023

What is zero trust? Zero trust is a cybersecurity concept that helps enable secure access for users and devices and within apps, across networks, and clouds. In a zero trust environment, no person,… Read more on Cisco Blogs

Personalization 52

Personalization 52

West

NOVEMBER 8, 2018

Although many people are bearish when talking about manufacturing — saying that “jobs are moving overseas” or “nothing is made locally anymore” — the U.S. is actually on track to become the world’s most competitive manufacturing country by 2020. Still, that doesn’t mean there’s a lack of modern manufacturing challenges.

Self service 48

Self service Interactive Voice Response Cloud contact Enterprise 48

CSM Magazine

JANUARY 22, 2020

Implementing industrial robots within a manufacturing setting can be an arduous task. Still, manufacturers face nearly the same challenges when it comes to their implementation. Still, manufacturers face nearly the same challenges when it comes to their implementation. What’s the Role of Robots in Employee Retention?

Transportation 52

Transportation Quality management Management 52

CSM Magazine

DECEMBER 3, 2019

Downtime is known to be one of the largest expenses for manufacturing companies. In the study, Mavenoid compiled data from support requests across social media, online forums and manufacturers’ helpdesk channels like email and chatbots. About Mavenoid.

Self service 52

Self service Wait times Chatbots Technology 52

Cincom

OCTOBER 25, 2018

Manufacturing enterprises face numerous risks that must be effectively addressed in nearly every phase of their operations. Many of these … Continue reading "Mitigating Manufacturing Risk in the Sales Process". The post Mitigating Manufacturing Risk in the Sales Process appeared first on Cincom Blog.

Sales 40

Sales Enterprise Finance Management 40

Cincom

OCTOBER 10, 2018

There are probably a thousand different words used to describe or categorize manufacturing types, modes and processes. Process versus discrete, … Continue reading "How Customer-Focused Technology Drives Manufacturing Growth". The post How Customer-Focused Technology Drives Manufacturing Growth appeared first on Cincom Blog.

Technology 40

Technology CRM Management Customer Experience 40

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. semi manufacturing equipment . reduction of market share . computer OEMs

Management 207

Management Self service B2B Contact Center 207

Cisco - Contact Center

JUNE 1, 2023

This blog was co-authored by Patricia Martinez. Let’s go and celebrate all your wins and achievements! We welcome you to join us at Cisco Live 2023 to collaborate and share insight on ways we can s… Read more on Cisco Blogs

Transportation 52

Transportation 52

DigitalGenius Blog

MARCH 14, 2019

Manufacturers get a bad rap for being behind the times; weighed down by legacy systems they are slow to change, unconcerned by customer needs with a pure focus on lowering production costs. There are plenty of reasons to innovate, as well as many areas within manufacturing that require attention.

Customer Service 40

Customer Service Consulting Consulting Analytics 40

bold360 Blog

DECEMBER 23, 2019

Robots have carried out manufacturing tasks for quite sometime — but robots on production lines usually require a high amount of inputs on the front end. In manufacturing, both speed of delivery + reaction to environment matter. In manufacturing, robotic precision is incredibly important. Subscribe via iTunes , Spotify and more.

B2B 52

B2B Engineering Technology Personalization 52

Toister Performance Solutions

MAY 18, 2017

The post-sale experience is a giant opportunity for many manufacturers. A manufacturer that can provide exceptional after-sale support in all of these areas can add plenty of additional revenue: Customers will remain loyal and provide positive word-of-mouth. Let's say you buy a refrigerator.

Customer Service 48

Customer Service Automotive Sales Customer Experience 48

Cincom

JANUARY 8, 2019

The adoption of analytics and business intelligence (BI) are enabling software-centric product development to identify product elements that are ready … Continue reading "Process Automation is Key to “Lights-Out” Manufacturing and Selling".

Analytics 40

Analytics Sales Management 40

Mindtouch

MAY 18, 2017

For years, manufacturers have stuck to manufacturing and left the consumer sales to third-party retailers and wholesalers. Cutting-edge manufacturers like Nike, Apple, Tesla and Whirlpool are bucking that trend in favor of direct sales channels. Car manufacturers and dealerships represent a neat paradigm of this problem.

Sales 48

Sales Customer Experience Automotive Big data 48

Stratifyd

JULY 19, 2018

Industry Auto Manufacture. Department Quality Assurance. Use Case Survey + Service Centers Reviews. This customer is a global automobile marque. The brand is known for luxury vehicles, buses, coaches, and lorries. Slipped from top 3 in JD Power IQS to bottom 15. Existing platform failed to provide productive view of current.

Coaching 40

Coaching Surveys Feedback 40

Voiance

DECEMBER 5, 2018

Manufacturing and selling in today’s market is often an international endeavor. Sellers looking to expand their capabilities overseas and infiltrate new markets will need to partner with a professional language services provider for translation and localization services for things like:

Marketing 54

Marketing 54

Cisco - Contact Center

APRIL 9, 2024

This post was authored by Pranav Athrangadan, a Business Analyst Intern on the Material Planning Team under Manufacturing Operations within the Silicon One Operation Team. When I first joined Cisco,… Read more on Cisco Blogs

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ShepHyken

JULY 29, 2020

By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. Some might call that boring, but we all know it’s not. Think about why you like to do business with your favorite companies. You have trust in the company and confidence in receiving a similar, positive experience every time.

Customer Service 637

Customer Service Feedback Customer Experience Marketing 637

Beyond Philosophy

JULY 26, 2017

That is what manufacturers are banking on with their strategy to reduce the amount included in your purchase price. It happens because the manufacturer reduces the volume of the package. The reason manufacturers are resorting to reducing the size of their candy bars, and toilet tissue is because of manufacturer’s inside-out approach.

Consulting 300

Consulting Consulting Banking Customer Experience 300

Cisco - Contact Center

SEPTEMBER 12, 2023

ACW, a subsidiary of one of the world’s largest technology manufacturers and services companies, faces a pressing challenge – a shortage of skilled workers on a global … Read more on Cisco Blogs Who is ACW and what do they do?

Technology 92

Technology 92

Cisco - Contact Center

APRIL 18, 2024

Cisco will be back at HANNOVER MESSE 2024 , where we will showcase our industry-leading, secure solutions that enable manufacturers to focus on creating a sustainable supply chain. Join us in person… Read more on Cisco Blogs

Personalization 40

Personalization 40

ShepHyken

JANUARY 23, 2024

If we could put a man on the moon and manufacture driverless cars, why can’t we program the computer to auto-populate the essential information onto multiple forms? As I typed the same thing onto each form repeatedly, I thought, “What a waste of time for the customer – or, in this case, the patient.” The solution seemed easy to me.

Banking 212

Banking Customer Service Customer Experience 212

Cisco - Contact Center

SEPTEMBER 12, 2023

ACW, a subsidiary of one of the world’s largest technology manufacturers and services companies, faces a pressing challenge – a shortage of skilled workers on a … Read more on Cisco Blogs Who is ACW and what do they do?

Technology 87

Technology 87