Nicereply

JANUARY 14, 2021

Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. Add polls or surveys on entry as well as exit points to not just engage but also to receive feedback from your shoppers. It may be a good idea to personally engage with clients.

Brand ambassadors 75

Brand ambassadors Customer retention Government Upselling 75

Global Response

JULY 10, 2023

You can take advantage of a stable infrastructure and growing BPO industry with government backing to ensure your operations are stable without having to exceed your budget. In addition, the Philippines offers a strong and stable economic climate, especially compared to other outsourcing locations, such as those in Eastern Europe or India.

Call Center 62

Call Center outsourcing Technical Support Education 62

Verint

AUGUST 29, 2017

More traditional tools such as surveys and feedback mechanisms only go so far in the digital world. Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. But first things first…. What’s the difference?

Feedback 36

Feedback Surveys Government Upselling 36

CSM Practice

APRIL 13, 2021

Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. The strategic account segment most likely holds the most potential growth in revenues through upsells, cross-sells, and referrals. Define a governance model. Expansion Selling.

Management 52

Management Customer retention Upselling Accountability 52

SmartKarrot

JANUARY 20, 2023

As a Director of Customer Success, you will be responsible for leading a team of 6 remote reps, focused on renewals, upsells, and expansion within existing accounts throughout North America, while also maintaining a book of 4-5 key accounts on their own. Govern and develop processes for risk management, OKRs, and customer feedback.

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

AUGUST 29, 2022

Conduct ongoing surveys of tickets, calls, and customer accounts to ensure quality control. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.

Best practices 19

Best practices Call Center Benchmark Government 19

SmartKarrot

OCTOBER 12, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Bynder As a Customer Success Manager, you will be working with the strategic customers across sectors such as Non-Profit, Higher Education, Financial Services and Governments. Develop upsell & cross-sell opportunities.

Best practices 19

Best practices Consulting Consulting Government 19

SmartKarrot

MAY 6, 2022

Partner with marketing to distribute and act on NPS (Net Promoter Score) survey data and responses. Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Drive and manage the weekly red account escalation process for clients through to resolution.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

NobelBiz

FEBRUARY 14, 2023

Additionally, by using CRM to analyze customer data, contact centers can identify new sales opportunities and cross-selling and upselling opportunities. These scores are typically based on surveys given to customers after interacting with a contact center.

CRM 52

CRM Contact Center Metrics Benchmark 52

SmartKarrot

AUGUST 12, 2021

Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Provide technical Workato product expertise Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

NOVEMBER 19, 2020

You will help deliver projects such as data engineering, data governance, personalization, machine learning models for the next best action, and much more. Identify upsell and cross-sell opportunities and collaborate closely with the sales team to support renewals and expansion opportunities.

Consulting 10

Consulting Consulting Government Upselling 10

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. How a CSAT survey can look like. Image by Retently.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Perform site surveys at customer sites in order to assure site readiness. Evaluate and potentially implement improvements to the escalation processes for customer support issues.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Submit Survey.

Analytics 93

Analytics Government APIs Metrics 93

JustCall

APRIL 28, 2022

This makes it easy to show that you have a handle on compliance with government or industry regulations like HIPAA, PCI, or Dodd-Frank. Increase revenues through upselling and cross-selling. Maintain an audit trail of your reps’ calls so you know who said what and when – even if you’re not listening directly.

Sales 52

Sales Coaching CRM Metrics 52

ClearAction

NOVEMBER 16, 2023

A) Customer Participation Today Survey fatigue and response rates are ongoing challenges, as customers are almost constantly asked to give feedback for both business and personal purchases and interactions. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Build Voice of Customer program in 5 steps by Surveypal Customer Satisfaction Customer Satisfaction , or CSAT, is a broad term that describes many different types of customer surveys. That's a very typical design of a CSAT survey. Image by Retently.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Is your organization already aware of specific pain points and friction in your customers’ journeys? and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Build Voice of Customer program in 5 steps by Surveypal Customer Satisfaction Customer Satisfaction , or CSAT, is a broad term that describes many different types of customer surveys. That's a very typical design of a CSAT survey. Image by Retently.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Pointillist

APRIL 17, 2019

These range from data quality problems, data governance issues, data ownership barriers, customer identity matching and data schema incompatibilities, as well as the duplication of data across sources. But standing in your way are existing customer data management challenges. What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Examples include using customer journey data to personalize website content in real-time and dynamically populating contents of an upsell email based on customer activity data generated through journey analytics.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

JustCall

MARCH 29, 2022

Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. Perfecting upsell and cross sell . You need to demonstrate real value for the upsell and this is where enhanced product knowledge comes in.

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. From Salesforce to Survey Monkey, Hubspot makes it easy for companies to connect to their favorite software solutions.

CRM 42

CRM Enterprise SaaS Marketing 42