Analytics Government Surveys Upselling 
Monet Software
OCTOBER 4, 2018
Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.
Monet Software
SEPTEMBER 30, 2018
Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.
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Totango
AUGUST 25, 2022
It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. For example, you can: Extend premium upgrade offers to freemium customers.
OctopusTech
JULY 21, 2023
It helps to generate analytics and reports to properly manage customer interactions. Data analytics from CDPs can be used by sales, marketing, and other internal teams. Data analytics from CDPs can be used by sales, marketing, and other internal teams. Do you gather dates in the MM/DD/YYYY format or the DD/MM/YYYY format?
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Verint
AUGUST 29, 2017
More traditional tools such as surveys and feedback mechanisms only go so far in the digital world. Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. That’s where solutions such as speech and text analytics come into play. But first things first….
CSM Practice
APRIL 13, 2021
To add, a CSM has to have superior analytical skills to plan, execute, and lead a project successfully. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Define a governance model. A CSM is also a communicator. Expansion Selling.
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