GDPR Simplified & How CaféX is Ensuring Compliance in 2018
CafeX
MARCH 21, 2018
Everyone has heard of GDPR but what is it and what does it mean? Here's a simple explanation of General Data Protection Regulation & our approach to compliance.
gdpr-compliance 
What Is GDPR Compliance and Why You Should Care
LiveChat
MAY 11, 2018
As the discussion about data protection brings awareness and as the General Data Protection Regulation (GDPR) is around the corner, let’s check how data protection is beneficial for online users. Also, let’s see how GDPR compliance will make our data safer. What is GDPR. Why you should protect your data?
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Call Center Regulatory Compliance
Callminer
MARCH 12, 2020
However, both the HIPAA in the US and the GDPR in the EU are of importance to organizations outside of their respective territories. Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. Protect Cardholder Data. Monitor and Test Networks.
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Navigating Call Recording Under GDPR Regulations
CSM Magazine
APRIL 3, 2024
The introduction of the General Data Protection Regulation (GDPR) in May 2018 marked a significant shift toward protecting personal data privacy within the European Union (EU). What Is GDPR? Before we get into the specifics of call recording, it’s important to grasp the essence of GDPR.
How to Create Business Value While Ensuring GDPR Compliance. The Altitude Case Study
Altitude
FEBRUARY 22, 2018
Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can miss that there are benefits from a GDPR program.
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What Do Call Centers Need to Know About Call Center GDPR Compliance?
Dialer 360
JANUARY 9, 2020
In such a hectic milieu, the call center GDPR compliance may not be top of mind. With the new enforcement of General Data Protection Regulations (GDPR), the European Union has changed the way of data usage altogether. Therefore, our experts have put together some prioritized features of call center GDPR acting.
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Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. SOC-2 compliance.
Call Center 62
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Call Center Compliance Builds Brand Trust
Calltools
NOVEMBER 15, 2023
What is Call Center Compliance? Call center compliance protects consumers from predatory and unwanted solicitation. The FCC and other government organizations set up compliance regulations that all call centers must abide by. Importance of Call Compliance Being compliant is key to your call center’s success.
Call Center 52
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MiaRec Now Offers AI-Driven Auto Redaction
MiaRec
JANUARY 19, 2023
To comply with regulatory compliance, such as GDPR or PCI-DSS , and data security policies, contact centers use r edaction to remove sensitive content from the transcripts and audio recordings. In today's digital world, maintaining data privacy and protecting sensitive personal information are more important than ever before.
Navigating the SMS Landscape: Compliance, Strategy, and Innovation
NobelBiz
FEBRUARY 6, 2024
This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.
Sigma Connected Adopts Encoded Agent Assisted Payments to Further Enhance Both Security and the Customer Experience
CSM Magazine
MARCH 7, 2024
We were confident we could trust them to help us descope our payment activities and enhance our PCI DSS compliance for these clients” The automated technology from Encoded enables secure contact centre voice payments where customers enter their card details over the phone.
Optimizing Patient Care Using Healthcare Call Center Software
JustCall
OCTOBER 22, 2023
Compliance Requirements: Healthcare organizations may be governed by local laws and regulations, such as the GDPR in the EU and HIPAA in the US. Failure to maintain compliance while handling calls can attract hefty fines that can climb as far as $115 million in some cases.
Navigating Regulatory Compliance: The Advantage of Call Centers in the USA
Global Response
JANUARY 31, 2024
Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. Compliance advantages available to call centers in the USA With state, federal, and international regulations, compliance can get quite complicated.
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Why You Need a GDPR Rep When Processing Customer Data
CSM Magazine
MAY 27, 2022
If you’re a business that processes customer data in any respect, you may need a GDPR representative. The UK GDPR has supplanted the duty for businesses that are public authorities or public bodies and use data processing to appoint a data protection officer (DPO). GDPR law and compliance behind processing data.
Post-Call Vs. Real-Time Audio Capture
OrecX
MARCH 3, 2022
Call recording provides a wealth of opportunity for businesses, most notably for agent performance management, quality assurance, customer intelligence, compliance, and risk mitigation. Another recording might show an agent who is not properly complying with government regulations like GDPR, TSR, PCI, etc.
One month to go: is your contact centre ready for GDPR yet?
Aspect
APRIL 13, 2018
It’s been talked about for what seems like an age, but in just a few weeks it’ll finally become a reality: The General Data Protection Regulation (GDPR) comes into effect on 25 th May 2018. Below, we’ve listed the key steps that contact centres should take to make sure they’re fully in line with GDPR by next month.
VoIP Phone Security: Best Practices for Protecting Customer Data
VirtualPBX
SEPTEMBER 8, 2023
Legal Obligations: Many countries have strict data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union and the Health Insurance Portability and Accountability Act (HIPAA) in the United States. Non-compliance with these regulations can lead to severe penalties.
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Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
CSM Magazine
SEPTEMBER 19, 2023
B2B marketers must be wary of regulations like GDPR and ensure full compliance. Data Privacy Concerns : As AI relies heavily on data, ensuring the privacy and security of this data is paramount. Over-reliance on Automation : While automation can streamline operations, an over-reliance can lead to impersonal interactions.
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Call Center Security Considerations: Protecting Information in Onshore and Offshore Models
Global Response
OCTOBER 17, 2023
After all, when offshoring, you have to transfer your data across international boundaries, manage potentially-more-limited infrastructure, navigate international policies and compliance regulations and so on. The more compliance is monitored and enforced, the more effective your security measures will be.
Call Center 62
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Best Practices in BPO Vendor Management
Global Response
MARCH 26, 2024
To do so, you need to conduct thorough due diligence: Evaluate their track records, financial stability, industry reputation, and compliance with relevant regulations. Security and compliance With ever-increasing cyber threats and data breaches, ensuring vendor security and compliance is critical.
GDPR Simplified & How CaféX is Ensuring Compliance in 2018
CafeX
MARCH 21, 2018
I wanted to provide you with a quick update on the EU GDPR initiative and what CaféX is doing to ensure we are compliant with the new regulations. Hello readers and welcome to my second blog post.
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Amity Announces New EU Data Center
Amity
JANUARY 22, 2018
What Does the GDPR Mean for Your Customer Success Organization? The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.
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Google, the GDPR, customer experience and trust
Eptica
MARCH 13, 2019
Date: Wednesday, March 13, 2019 Author: Pascal Gauvrit - CTO Google, the GDPR, customer experience and trust. Author: Pascal Gauvrit - CTO The General Data Protection Regulation (GDPR) has had an enormous impact on every organization operating in the European Union. The GDPR, therefore, strengthens safeguards and so builds trust.
Choosing the Right Contact Center for Your Business: Key Factors to Consider
Call Experts
OCTOBER 5, 2023
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? How many agents do you need to handle your customer inquiries effectively?
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How to Choose the Best Data Collection Methods for Your Business?
CSM Magazine
MARCH 5, 2024
Compliance Adherence: To ensure compliance with regulations, it is important to familiarize yourself with any industry-related rules that govern data collection practices, particularly those concerning privacy rights (such as GDPR).
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What executives must know about contact center compliance
Tethr
MARCH 6, 2020
When it comes to call centers, regulatory compliance is not the place to take risks. Since contact centers often conduct calls across the country, it’s advised to follow the strictest requirements to guarantee 100 percent compliance. . The post What executives must know about contact center compliance appeared first on Tethr.
Healthcare BPO Services: Navigating Success in Healthcare Outsourcing
Global Response
FEBRUARY 28, 2024
Outsourcing clinical services enhances the quality of care, ensures compliance, and supports healthcare providers in delivering efficient medical services. Enhanced compliance : Compliance with healthcare regulations and standards is critical. and GDPR in Europe. Let’s look more closely at the different options.
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Choosing the Right Contact Center for Your Business: Key Factors to Consider
Call Experts
APRIL 8, 2024
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? How many agents do you need to handle your customer inquiries effectively?
Regulatory Intelligence: All You Want to Know
JustCall
NOVEMBER 24, 2022
Multinational companies, for ensuring compliance with local regulations and laws. Given the rising awareness surrounding regulation and compliance, you will easily find regulatory intelligence consultation services that are up for the task. What is Regulatory Compliance? The Three Pillars of Regulatory Intelligence.
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The Importance of Outbound Call Compliance in Your Industry
Calltools
MARCH 30, 2022
While there are overarching procedures for outbound dialing, your organization might need to adhere to additional call compliance regulations depending on your industry. 3 Essential Compliance Guidelines for Outbound Dialing. Furthermore, organizations like telemarketing companies face severe penalties for non-compliance.
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52 Can your customers trust you? GDPR and CX - six months on
Eptica
NOVEMBER 28, 2018
GDPR and CX - six months on. Author: Pascal Gauvrit - CTO It is now six months since the May 25 deadline for General Data Protection Regulation (GDPR) compliance. Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR.
The importance of security and GDPR to the digital customer experience
Eptica
OCTOBER 18, 2017
Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. This will be strengthened by the EU’s new General Data Protection Regulation (GDPR) , which comes into effect on May 25, 2018. GDPR gives consumers new rights over their data, as well as increasing regulations on companies.
5 Mistakes To Avoid When Choosing Your Cloud Voice Solution
Momentum Telecom
OCTOBER 24, 2023
Ignoring Security and Compliance Security and compliance are critical considerations in any communication system, so you should carefully assess the security measures implemented by each provider.
CRM 52
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What Customer Success Managers Need to Know About the GDPR
Amity
MAY 16, 2018
The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?
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Demystifying GDPR
DMG Consulting
JUNE 12, 2018
Demystifying GDPR. The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21st century, and replaces the EU Data Protection Directive enacted in 1995.
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How Are You Doing with Call Center Compliance?
Calltools
SEPTEMBER 30, 2020
This review of the regulatory environment will help you to ensure that your call center compliance measures are right for your specific industry and business. You can meet call center compliance standards by following these requirements. Therefore, the GDPR law does apply to U.S. or after 9 p.m. Here are some examples: Consent.
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How GDPR Impacts American Contact Centers
OrecX
SEPTEMBER 10, 2018
Two years ago, the European Parliament and the Council of the European Union approved the most sweeping changes to EU and UK data protection laws in over two decades—the General Data Protection Regulation (GDPR). What is the GDPR? Penalties for Non-Compliance. Call Recording. Companies in the U.S.
Digital Transformation in Customer Service – Navigating Security Threats (Part 4)
Comm100
SEPTEMBER 29, 2021
By choosing a vendor that takes security seriously, reflected by the number and standard of its security compliances, you can be confident that your and your customers’ data is safe. This standard is enforced through regular compliance to ensure that companies handling credit card information maintain a secure environment.
5 Mistakes To Avoid When Choosing Your Voice as a Service Solution
Momentum Telecom
OCTOBER 24, 2023
Ignoring Security and Compliance Security and compliance are critical considerations in any communication system, so you should carefully assess the security measures implemented by each provider.
CRM 52
52 UJET receives Privacy Shield Certification
UJET
SEPTEMBER 2, 2019
UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. .
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What is Call Center Compliance and Why You Can’t Ignore It
Balto
AUGUST 29, 2023
Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. Relevant compliance standards help call centers maintain a positive reputation, earn customers’ trust, ensure business continuity, and avoid fines and penalties.
Call Center 52
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Why Vendors Should Put Security Postures Front and Center
ClientSuccess
NOVEMBER 23, 2021
In contrast, some specifics can be shared directly with vendors once the deal is solidified (to minimize any compliance risks), an outline of what questionnaires your team has access to, any unique protocols or controls you have in place (GDPR, HIPAA, etc.),
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Contact Centers and Preventing Credit Card Fraud
Noble Systems
JANUARY 7, 2019
Managing PCI DSS Compliance. PCI DSS compliance, which deals strictly with payment card data and cardholder information, is a time-consuming and difficult goal. Because the standards are routinely updated, the continuous enforcement of PCI DSS compliance is necessary. Factoring in the GDPR.
3 ways to secure your contact center when working from home
Talkdesk
MAY 18, 2020
New regulations such as GDPR (General Data Protection Regulation)— which was established in Europe but has broad international impact — have positioned privacy as a priority in every business’s short-list of concerns, compounded by non-compliance penalties. 1 Increase Regulatory Awareness and Maintain Compliance.
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