Top 7 Customer Retention Tools for SaaS Businesses to Keep Customers Hooked
Nicereply
NOVEMBER 21, 2022
Considering that the SaaS industry is a competitive one, customer retention is crucial. This is an important metric that shows the level of customer loyalty. Why is Customer Retention Critical for SaaS? For instance, for SaaS businesses, the minimum CRR is 35% and a high CRR is 93% or higher. Customer churn is inevitable.
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