AWS Machine Learning

FEBRUARY 7, 2024

In the first post of this three-part series, we presented a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. The following diagram represents each stage in a mortgage document fraud detection pipeline.

APIs 110

APIs Accountability Metrics Engineering 110

IdeasUnlimited

APRIL 1, 2024

IdeasUnlimited Philippines’ annual event, “LIMITLESS: A Night of Gratitude and Glamour,” held on February 4, 2024, was a masterclass in celebration and appreciation. The event commenced with an enthralling doxology by Calvin Dalital, which beautifully set the evening’s tone, blending spirituality with celebration.

Entertainment 52

Entertainment Personalization Management 52

CCNG

AUGUST 3, 2022

Now more than ever, leaders benefit from understanding the potential presented by new ideas and emerging solutions. We all have something worth sharing stemming from the information we consume, the events we experience and our personal insight. ?Seeds and relationships must be nurtured in order to grow strong and bear fruit.

Best practices 195

Best practices CCNG Marketing Personalization 195

ShepHyken

AUGUST 31, 2022

I recently presented a customer service keynote speech for a company event at Gershman Investment Corp. That was the setup for an exercise we did in the middle of the presentation. Pegasus is a mythical winged flying horse. Pigasus is a flying pig. He said that he was working with a hospital that was building an addition.

Customer Service 168

Customer Service Personalization Customer Experience 168

Real Blue Sky

SEPTEMBER 25, 2023

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event concludes by 6pm. In the spirit of Embrace’s wholesome events, participants are encouraged to don costumes.

Personalization 98

Personalization 98

Real Blue Sky

NOVEMBER 27, 2023

Just wrapped up the Fairways for Families golf tournament, presented by Real Blue Sky, and we’re still riding the high of what we’ve achieved. This event isn’t just about the love of the game; it’s Embrace’s main fundraiser, pivotal in supporting their mission.

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Beyond Philosophy

DECEMBER 29, 2022

Alternatively, we think everything that is bothering us now will be okay when some event occurs, e.g., the gas prices go down, the pandemic ends, or the war is over. As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too.

Consulting 195

Consulting Consulting Customer Experience 195

AWS Machine Learning

SEPTEMBER 12, 2023

This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. Each log entry written to CloudWatch Logs triggers the Lambda function subscribed to the CloudWatch log group. Proceed to deploy with the default settings.

Engineering 98

Engineering Accountability Management 98

ShepHyken

NOVEMBER 13, 2018

If you’re in a business meeting or networking event, put your technology away and be present with the people you’re with. If you’re in a business meeting or networking event, put your technology away and be present with the people you’re with.” – Dan Schawbel. Human connections matter.

Technology 232

Technology Customer Service Employee engagement Management 232

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

ShepHyken

SEPTEMBER 15, 2017

These solutions are constantly combing the internet for relevant conversations and events, meaning, when appropriate, brands can jump in, join and engage with their customer base in a very organic fashion. Artificial intelligence (AI) and all of its many uses have seen massive amounts of growth throughout the last year.

Marketing 490

Marketing Advertising Big data Personalization 490

McorpCX

JUNE 14, 2022

The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information. Here are six insights and two of the most important themes I took away from the event:

Customer Experience 111

Customer Experience 111

ShepHyken

MAY 26, 2023

Businesses create lasting memories that leave a positive impression on customers by providing unique and exclusive experiences, such as VIP access, events, or personalized services. She writes about next-generation loyalty programs and how they can enhance customer experience.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Jon Arnold

SEPTEMBER 11, 2023

Haven’t been able to post til now, and wanted to share a bit from last Thursday’s CCTC networking event here in Toronto. Telecom events are very rare in Canada, and given the community involved, it was great to attend and support this one. Finally, I was both a presenter and a moderator during the event.

Education 59

Education Consulting Consulting Feedback 59

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Management 52

Management Gamification Marketing Personalization 52

AWS Machine Learning

NOVEMBER 28, 2023

Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society. In 2023, the pace of adoption of AI technologies has accelerated further with the development of powerful foundation models (FMs) and a resulting advancement in generative AI capabilities.

industry standards 112

industry standards Engineering Enterprise Government 112

Hodusoft

FEBRUARY 4, 2024

About the Digital CX Summit Digital Customer Experience Confex & Awards 2024 is an esteemed event that brings together industry leaders, innovators, and experts in the field of customer experience (CX) to discuss the latest trends, challenges, and solutions. As a result, they expect seamless omnichannel experiences.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it. “AI is no longer a concept of the future. .

Consulting 52

Consulting Consulting CRM Technology 52

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. A solid foundation is essential for: Understanding event tracking Implementing audience building Utilizing real-time reporting 2.

Analytics 52

Analytics Metrics Marketing Management 52

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event concludes by 6pm.

Personalization 52

Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event concludes by 6pm.

Personalization 52

Personalization 52

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. This increases the cost of infrastructure maintenance and hampers productivity.

Management 113

Management APIs Engineering Government 113

Outsource Consultants

OCTOBER 29, 2021

Corey Kotlarz accepted the award at an event held at US Bank Stadium in Minneapolis. The final placements were announced at an exclusive event for honorees and guests on Thursday, October 28. This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years.

Consulting 126

Consulting Consulting outsourcing Call Center 126

AWS Machine Learning

JUNE 22, 2023

Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Light & Wonder teamed up with the Amazon ML Solutions Lab to use events data streamed from LnW Connect to enable machine learning (ML)-powered predictive maintenance for slot machines.

Automotive 85

Automotive Engineering Metrics Finance 85

aircall

NOVEMBER 15, 2022

Winning a hackathon event should be on the bucket list of every software engineer. Winning a hackathon event should be on the bucket list of every software engineer. Idea Presentation. All in all, 26 teams presented 26 unique ideas. Each team had five minutes to present their idea. Idea implementation.

Engineering 124

Engineering Surveys Personalization Management 124

Jon Arnold

AUGUST 15, 2023

You may not know that I have a long history in the smart grid space, including my own Smart Grid Summit event some years back, and a good run being quite involved with Zpryme’s Energy Thought Summit - which is still going strong in Austin. NCEC - that’s the acronym of the day, and it’s for the North Carolina Electric Cooperatives.

Technology 52

Technology Contact Center Customer Experience Customer Service 52

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR codes and their popularity QR code stands for “quick response code.” What is a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

delighted

MAY 11, 2023

Post-event or training feedback Surveying after event presentations or internal training sessions is a great opportunity to collect real-time feedback from audience members or employees. You can ask: “How would you rate this presentation?” You can ask: “How would you rate this presentation?”

Surveys 52

Surveys Feedback Customer Support Education 52

ChurnZero

SEPTEMBER 1, 2020

The reality is that virtual events will be the norm going forward, at least in the short term. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. There is, however, a silver lining.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. . About SmartAction.

Virtual Agent 58

Virtual Agent Self service Contact Center Feedback 58

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Construction Best practices Technology 59

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Outsource Consultants

AUGUST 31, 2023

The final placements were announced at an exclusive event at US Bank for honorees and guests on Thursday, October 26. Our unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis. About Minneapolis/St.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

Jon Arnold

DECEMBER 6, 2021

Last month I did the lock note in person at our SCTC conference, and this month I’m presenting at Five9’s CX Summit Canada. This one will be virtual, which is too bad since there are so few industry events in Canada, and otherwise, this one would likely have been right in my back yard.

Contact Center 65

Contact Center Personalization 65

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. How to Use QR Codes This Summer QR on Sandwich Signs: Sandwich signs are a common sight at outdoor events. million in 2022 to 99.5 million in 2025.᠎ million in 2022 to 99.5

Gamification 52

Gamification Advertising Sales Marketing 52

Cyara

FEBRUARY 27, 2020

Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave. The schedule is packed full of valuable presentations, networking, panel discussions, and demos.

Customer Experience 98

Customer Experience 98

Cincom

AUGUST 12, 2020

While I knew this year’s virtual event had tens of thousands of attendees, I suppose I underestimated the sheer amount of content the event would produce as a follow-up, and I had planned on throwing my two pennies onto the pile, as well. In fact, I don’t recall the last time something got me so engaged and excited about the job I do.

Construction 97

Construction Coaching Engineering Personalization 97