JustCall

AUGUST 19, 2022

Planning to level up your customer outreach? Earlier, businesses would outsource call centers for their sales campaigns. That’s not exactly the case today. Not only setting up an outbound call center very simple now but it’s also incredibly affordable – provided you have the right sales call center software (more on this later). In this comprehensive guide, we’ll cover everything, from what is an outbound call center and its features/benefits to how you can set it up and follow the b

Call Center 52

Call Center call center software Outbound sales Sales 52

ShepHyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction. It’s time to call the customer service line: you dial a number, click through the pre-recorded options, and find yourself humming along to the surprisingly pleasant hold music when, before you know it,

Scripts 196

Scripts Customer Experience Employee engagement Best practices 196

Avoxi

AUGUST 19, 2022

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. … The post 6 Moves to Overcome Telecom Management Pressures ?

Management 118

Management Telecommunications Contact Center 118

Eptica

AUGUST 19, 2022

Date: Friday, August 19, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres must focus more in First Contact Resolution. Published on: August 19, 2022. Author: Pauline Ashenden - Demand Generation Manager Customers want their queries answered accurately without having to make contact more than once. That makes achieving high First Contact Resolution (FCR) rates vital to the overall customer experience.

Best practices 106

Best practices B2B Metrics Management 106

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

TeamSupport

AUGUST 19, 2022

Living in the Digital Age, so much of our lives are saturated with data and information. But with so much information available, sometimes we can feel like Johnny Mnemonic, past cranial-storage capacity, where additional data doesn’t help us solve any problems, and instead makes it even more difficult to solve problems. We probably won’t suffer permanent psychological damage if we take on too much information like Johnny (phew), but information overload and analysis paralysis are quite real.

Sales 98

Sales Customer Experience 98

Ansafone

AUGUST 19, 2022

Day in and day out, those who work in veterinarian offices are busy putting their focus on one animal after another. With filled up calendars and eager “pet parents” who are seeking services, it’s crucial for the office to run smoothly. It also must be clear that the practice understands how much its clients care about their pets. Every interaction should be handled with care and compassion, because there are oftentimes hard decisions to make when it comes to pet healthcare.

Answering services 62

Answering services Contact Center outsourcing Healthcare 62

Concentrix

AUGUST 19, 2022

Brandon Hall Awards Concentrix with Six Excellence Awards. The post Concentrix Recognized by Brandon Hall for Innovation in Human Resource Capital Management appeared first on Concentrix.

Management 62

Management 62

aircall

AUGUST 19, 2022

We’re using AWS AppSync as a “back-end for front-end” solution to provide a unified GraphQL API and real-time notifications (subscriptions) that our Resolvers are calling the Upstreams (REST): As we continue to scale, we saw that we were adding more and more pressure on our Upstream, which means we were also increasing our error number, so it was time to optimize our Upstream call numbers.

APIs 62

APIs Engineering Management 62

LiveVox

AUGUST 19, 2022

Lending Lead Generation is essential for any business, but it can be especially challenging for lenders. When potential borrowers are searching for a loan, they may not know who to turn to – which is where you come in. The post Lending Lead Generation: Strategic Guide for Contact Managers appeared first on LiveVox.

Management 52

Management 52

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

CSM Magazine

AUGUST 19, 2022

When it comes to online gambling sites in the UK, mention is seldom made of how important an operator’s customer service department is to players. Lots of focus falls on games, sports betting markets and options, bonuses, and banking options. What typically gets missed is a website’s customer service department or function. To be fair, a lot of top UK online gambling sites will offer access to FAQ sections that carry all the right answers.

Accountability 52

Accountability Banking Customer Service Personalization 52

Brad Cleveland Blog

AUGUST 19, 2022

To deliver great experiences, we need to know where we’re going as an organization and what our goals are. The first pillar of customer experience is vision. This video, from my newest course The 10 Pillars of Customer Experience, will help you make … Continue reading → The post The First Pillar of Customer Experience appeared first on Brad Cleveland.

Customer Experience 26

Customer Experience Contact Center Call Center Customer Service 26

Dialer 360

AUGUST 19, 2022

Accept more solar sales challenges to become a solar salesperson and get more leads. The competition in the solar industry is increasing day by day and you must become fast if you close more solar sales with potential clients. Make a strategy for solar sales and overcome challenges, it will also help you to save your time and make your work fast. Solar sales are a great way to earn an honest living, but it’s not easy.

Sales 26

Sales Finance Government Consulting 26

Brad Cleveland Blog

AUGUST 19, 2022

To deliver great experiences, we need to know where we’re going as an organization and what our goals are. The first pillar of customer experience is vision. This video, from my newest course The 10 Pillars of Customer Experience, will help you make … Continue reading → The post The First Pillar of Customer Experience appeared first on Brad Cleveland.

Customer Experience 26

Customer Experience Contact Center Call Center Customer Service 26

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Build and nurture trusted, long-lasting relationships with C-suite partner leaders. Help develop and implement strategies to grow top-tier portfolio companies.

Construction 19

Construction Upselling Accountability Best practices 19

Kayako

AUGUST 19, 2022

Let’s say you are a teenager and want to borrow your aunt’s car. Do you ask her right after she just hung up from an annoying call? How about when she comes inside after mowing the lawn on a hot day – that same lawn you were supposed to mow yesterday? Most likely, you would choose a different time to ask for the car. Why? Because in those examples, the details surrounding her situation, also known as the context , are not favorable to you getting the keys to freedom anytime soon.

Customer Experience 62

Customer Experience Customer Service Customer effort Metrics 62

SmartKarrot

AUGUST 19, 2022

Customer feedback is imperative to the success of a business. With the increased adoption of social media, it has become increasingly simple for companies to collect customer feedback using tools such as Facebook or Twitter. However, the question remains how to collect customer feedback best and turn it into actionable insights that help businesses gain an edge over their competitors.

Feedback 10

Feedback Surveys Analytics B2B 10

AWS Machine Learning

AUGUST 19, 2022

Today, a lot of customers are using TensorFlow to train deep learning models for their clickthrough rate in advertising and personalization recommendations in ecommerce. As the behavior of their clients change, they can accumulate large amounts of new data every day. Model iteration is one of a data scientist’s daily jobs, but they face the problem of taking too long to train on large datasets.

Best practices 73

Best practices APIs Scripts Advertising 73

Advertisement

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

CSM Magazine

AUGUST 19, 2022

This article is dedicated to explaining gaming symbols to both new players and customer support agents working in the industry. If you’ve ever wondered why certain symbols appear in card games and slot machines, this will explain all of your concerns. If you visit internet casino websites where you can try no deposit free spins in Australia , you’ve probably seen them all.

Government 52

Government Customer Support Marketing Technology 52