The what, why, and how of customer engagement
delighted
MARCH 30, 2021
It’s no secret that brand loyalty is important for a company’s recurring revenue. But, with customers less loyal to brands due to the abundance of options that exist in the marketplace, customer engagement is now often seen as a business need , rather than a nice-to-have. Let’s take a look at the theme of customer engagement and discuss how architecting meaningful interactions with your audience can exponentially set you apart from the competition.
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