Contact Center Pipeline
SEPTEMBER 7, 2021
Like most contact center leaders, I like data. Give me cold, hard facts and figures and I’m able to build strategies and implement processes to improve those numbers. Everyone in the contact center industry is accustomed to looking at numbers associated with cost per acquisition, connection rate and lead conversion rate. We track these key […].
TechSee
SEPTEMBER 7, 2021
When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. However, Visual Assistance can deliver value to many other use cases, all of which can help your organization save time and money and improve both the employee and customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
SEPTEMBER 7, 2021
When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. This is often the first stage in a customer service journey, so making your welcome greeting and routing accessible and intuitive is a key aspect to your call center functionality.
Help Scout
SEPTEMBER 7, 2021
Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Or they might be very happy with an answer, not knowing you’ve given them incomplete or out-of-date information.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Eptica
SEPTEMBER 7, 2021
Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. Published on: September 06, 2021. Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
kommunicate
SEPTEMBER 7, 2021
Magento is an eCommerce platform built on open source technology that provides online merchants with a flexible shopping cart system and control over the look, content, and functionality of their online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools. Advantages of Magento: Versatile content management Mobile-friendly configuration Advanced search engine optimization Powerful [.].
CustomerSuccessBox
SEPTEMBER 7, 2021
Change is the only constant in life. The pandemic has taught us to expect the unexpected and adapt to survive. In fact, we were not given any warning or time to adapt. Million of companies around the world were forced to go into perpetual ”expect the unexpected” but have adapted to the unprecedented change and how beautifully they’ve done. COVID coerced many of us into a myopic mindset- questioning ourselves and feeling depressed about setbacks.
Guru
SEPTEMBER 7, 2021
What is a Slack wiki? Why your internal wiki should live in Slack. 4 things to look for when evaluating a Slack wiki solution. Searchability. Knowledge creation. Information trust status. Analytics. Considering using Slack to upgrade your internal company wiki? You’re not alone. Founders are constantly searching (and often struggling) to find the most suitable wiki for their company’s internal knowledge.
Kapta Customer Success
SEPTEMBER 7, 2021
Lack of visibility is one of the biggest problems impacting key account management, even in 2021. Isolated programs, account managers without sufficient buy-in to new systems, and broken processes compound to prevent revenue teams from gaining complete insight into accounts.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Totango
SEPTEMBER 7, 2021
B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based
NICE inContact
SEPTEMBER 7, 2021
I recently placed an online order for a new fishing line from a sporting goods store, whose previous point of contact consisted of just a voice line (and an online presence of a Facebook page with the occasional picture of the trophy bass).
TCN
SEPTEMBER 7, 2021
The economy recently has seen a considerable uptick thanks to several government programs like the. The post 5 Questions to Ask When Choosing an Autodialer appeared first on TCN.
Playvox
SEPTEMBER 7, 2021
At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. That’s why our recent G2 rankings are really meaningful: people who use Playvox every day once again ranked Playvox as a leader in the Contact Center Quality Assurance market in the recent G2 Grid® Report for Fall 2021.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Cincom
SEPTEMBER 7, 2021
Companies join forces to deliver a better way to configure, price and quote complex products and services. Cincinnati, OH (September 1, 2021) – Cincom Systems, Inc. , a global supplier of enterprise software solutions, announced today that it has entered into a partnership with enVista , a leading global software, consulting, managed services and automation firm, whereby enVista will sell and supply CPQSync by Cincom , Cincom’s SaaS-based Configure-Price-Quote (CPQ) solution.
CSM Magazine
SEPTEMBER 7, 2021
If you’re the owner of a retail business, then you’ll know more than most about the eternal struggle of getting customers through your doors. While strong advertising campaigns both online and on your high street can help spread the word and get the customers visiting your store, getting clients to spend money and to return in the future, can feel like a losing battle.
LiveVox
SEPTEMBER 7, 2021
“A shot in the dark.” We’ve all heard that phrase before. You create a magical marketing campaign, send it to a list of 3000+ prospects and customers, and wait to see who opens your message and contacts you. However, your inbox is not moving and your phone is not making a sound! Does that sound […]. The post Customer Segmentation Through Your CRM: 5 Ways to Do It appeared first on Livevox.
NobelBiz
SEPTEMBER 7, 2021
While digital channels continue to grow in popularity. Customers' favorite mode of communication remains the voice channel, or simply telephony. As a contact center, how can you tell whether your phone campaign is working? The key performance indicators, which must be assessed regularly and carefully, hold a major portion of the solution. Then there's the question of how to pick the proper measurements.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Creative Virtual
SEPTEMBER 7, 2021
By Mandy Reed, Global Head of Marketing. At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. It’s at the heart of everything we do, from the initial development stages of our conversational AI technology to the ongoing evolution of V-Person deployments that have been live for a decade or more.
ShepHyken
SEPTEMBER 7, 2021
Digital Customer Service. Transforming Customer Experience for an On-Screen World. Shep Hyken interviews Rick DeLisi and Dan Michaeli, authors of Digital Customer Service: Transforming Customer Experience for An On-Screen World. They discuss why customer-centric companies need digital transformation. Top Takeaways: Digital Customer Service is about interactions that take place on-screen or have a component of on-screen enhancements (on-screen automation, on-collaboration, on-screen communication
Uniphore
SEPTEMBER 7, 2021
Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. But there’s an inherent danger with focusing completely on digital: losing the empathy of the human touch. Dipu KV , President & Head of Operations and Customer Service at Bajaj Allianz General , talks about how the focus in CX is on transitioning from digitizing the physical, to humanizing the digital.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
SmartKarrot
SEPTEMBER 7, 2021
Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Intigriti As a Head of Customer Success, you will be responsible for the entire customer success cycle. Responsible for the lead transition from sales to implementation and providing training, support, and guidance to customers as they deploy Intigriti across their business.
Playvox
SEPTEMBER 7, 2021
At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. That’s why our recent G2 rankings are really meaningful: people who use Playvox every day once again ranked Playvox as a leader in the Contact Center Quality Assurance market in the recent G2 Grid® Report for Fall 2021.
SmartKarrot
SEPTEMBER 7, 2021
Wondering about who made it to the list of top product management conferences in 2021? Well, in that case, you will have to look no further. Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.
JustCall
SEPTEMBER 7, 2021
HubSpot and JustCall are two very powerful tools for business communications. A HubSpot integration with JustCall enables multiple workflows including SMS automation. . For agents who spend hours on redundant tasks, automation turns out to be a big help. Workflows containing a sequence of automated tasks help save time and resources. This allows agents to focus on leads and customers. .
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
OctopusTech
SEPTEMBER 7, 2021
Legal Outsourcing Services for the contract as well as risk management are of great significance, especially for small-scale businesses. It comprises several processes such as dealing with drafting standard contracts, managing databases as well as repositories, contract review, etc. It also involves analyzing contracts for particular compliance or other needs, redlining and negotiating agreements as per standard clauses, contract abstraction, and more.
ConvergeOne
SEPTEMBER 7, 2021
Today I want to talk about one of the guiding principles of modernization: Automation. When I talk about automation, I’m specifically talking about administration automation. At first, it would seem like this is mostly about making life easier for the administrators—and yes, that’s part of it. However, there’s actually a lot of business value that goes along with this type of automation.
Expert insights. Personalized for you.
147 
Let's personalize your content