MiaRec
JUNE 24, 2022
Cisco Live! Was an eye-opening and exciting event for our team, and the feeling on the ground was electric. With everyone holed up in virtual participation the past few years, it was nothing short of a high energy reunion, complete with live acts, a moving stage and most of all, Cisco’s theme: All In.
ChurnZero
JUNE 24, 2022
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey.
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Education Services Group
JUNE 24, 2022
The Reason. The bridge looks old. It looks to have once been an operating railroad bridge, now reinforced and refurbished to serve its current purpose. My wife, Jenny, and I take our first step onto the bridge and start the trek to the middle; I can see off in the distance where they’ve set up canopies at what appears to be the bungee jump site. We get about 200 feet onto the bridge before Jenny lets go of my hand—apparently, I’m too clammy, but more importantly…why isn’t she?
AWS Machine Learning
JUNE 24, 2022
Today, we’re excited to announce that Amazon Forecast offers the ability to generate forecasts on a selected subset of items. This helps you to leverage the full value of your data, and apply it selectively on your choice of items reducing the time and effort to get forecasted results. Generating a forecast on ‘all’ items of the dataset restricted you from the freedom to have fine-grained controls over specific items that you wanted to forecast.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on August 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. Our comprehensive test suite has been expanded with another connector so that you can take advantage of the benefits offered by Botium even if you are developing your chatbot with Inbenta. The following short blog post shows you how to connect your Inbenta chatbot to Botium in 2 easy steps!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before starting a project, but can also help to build a mindset for quality training data in all chatbot project phases.
AWS Machine Learning
JUNE 24, 2022
In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In this post, we explore how to use Amazon AppFlow , a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications like Veeva Vault to AWS.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. Botium offers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the API behind the chatbot. Sending SMS messages looks like an optimal choice because it covers all the stack, but it has a major drawback, the increased costs.
Interactions
JUNE 24, 2022
Gartner’s Top Technology Trends for CSPs in 2022 highlights how Communication Service Providers’ (CSPs) customers are increasingly pushing for consistency and quality of experiences across the customer journey and life cycle, regardless of what channels or services they use. With consumers demanding better customer experience, it’s no surprise that CSPs are investing in customer experience strategies to increase retention, growth and loyalty. .
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cyara
JUNE 24, 2022
This article is pointing out security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. The well-known OWASP Top 10 is a list of top security threats for a web application.
ChurnZero
JUNE 24, 2022
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on April 6, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. The first thing we need to know: There is no such thing as the perfect chatbot! Even in the creation of a chatbot, there is no best practice guide. Every chatbot behaves differently, depending on the purpose, topic coverage, and the target group.
Zappix
JUNE 24, 2022
We might be facing one of the most dramatic periods of call center transformation in history — COVID-19 dramatically accelerated digitalization, consumers now expect more automation and self-service, and The Great Resignation is affecting every contact center. With that in mind.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on October 11, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.
CSM Magazine
JUNE 24, 2022
How to add meaning to your CJM by using visual materials, colors, and even emojis. Who wouldn’t want to get into other people’s minds once in a while? Especially if those other people are customers and you are a seller or service provider. Since it’s not OK to grab your customer by the sleeve and demand them to tell all, we are lucky to have a methodology called customer journey mapping.
CustomerSuccessBox
JUNE 24, 2022
Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. SaaS investors prefer to invest in companies where most of their cash flow and total revenue come from recurring revenue. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.
CSM Magazine
JUNE 24, 2022
According to a study , corporate culture influences many aspects of a company’s executives. It is essential for all business organizations. Your company may have different types of organizational culture. If you have been looking for information about organizational culture, you have come to the right place. This post will give you an insight into what corporate culture is all about.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Abby Connect
JUNE 24, 2022
There is a lot of work that goes into getting a successful tech company off the ground. Though it may now be easier than ever with the wealth of resources online, it is not an “easy task” by any means. Beyond securing your funding, developing your product and hiring a successful team, there are numerous… The post Just Starting Out? Your Tech Startup Needs Live Receptionists appeared first on Abby Connect.
CSM Magazine
JUNE 24, 2022
When you’re playing for real money online, you can’t afford to have subpar customer service. Casino customer service is often called upon by new players who have questions about bonus conditions or technical difficulties with online gambling software, such as withdrawal requests that do not go through. Consumer service may aid the customers of no verification withdrawal casinos in any of the situations, as long as they have strong customer service.
LiveVox
JUNE 24, 2022
Strategies to effectively manage and reduce call center call volume with 5 examples. The post How To Reduce Hold Times In Your Call Center appeared first on Livevox.
Knowmax
JUNE 24, 2022
The post 5-point Checklist To Select The Right Troubleshooting Tree Software appeared first on Knowmax.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
SmartKarrot
JUNE 24, 2022
The Customer Success Manager plays a significant role in coordinating with the marketing department. Customer Success Managers deal with a wide range of customers every day, but it is important to turn them into advocates. By asking them to market your products or company, you not only gain new customers but also help to build trust with your existing customers.
Totango
JUNE 24, 2022
Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Knowing how to capitalize on these opportunities can give you an advantage over competitors. Read on to learn the keys to effective customer success for SaaS clients.
AWS Machine Learning
JUNE 24, 2022
This blog post is co-authored by Guillermo Ribeiro, Sr. Data Scientist at Cepsa. Machine learning (ML) has rapidly evolved from being a fashionable trend emerging from academic environments and innovation departments to becoming a key means to deliver value across businesses in every industry. This transition from experiments in laboratories to solving real-world problems in production environments goes hand in hand with MLOps , or the adaptation of DevOps to the ML world.
JustCall
JUNE 24, 2022
Your sales and customer support teams need a robust communication system that not only fulfills basic tasks but also empowers them to perform better. In your search for one such system, you’re likely to come across the word “PBX phone system” In this blog post, that’s what we’ll discuss – what PBX is, its features, types, and benefits.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
AWS Machine Learning
JUNE 24, 2022
As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. To overcome this, enterprises needs to shape a clear operating model defining how multiple personas, such as data scientists, data engineers, ML engineers, IT, and business stakeholders, should collaborate and interact; how to separate the concerns, responsibilities, and skills; and how to use AWS services op
SmartKarrot
JUNE 24, 2022
Role: Director of Customer Success (Remote) Location: Remote, Irving, TX, US Organization: Epsilon As a Director of Customer Success, you will formulate joint success plans with customer stakeholders and Epsilon teams to define business outcomes with mutually agreed upon ROI benefits. Develop objectives and key results, activities, and milestones to deliver the Success Plan.
AWS Machine Learning
JUNE 24, 2022
The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. As more organizations use deep learning techniques such as computer vision and natural language processing, the machine learning (ML) developer persona needs scalable tooling around experiment tracking, lineage, and collaboration.
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