ChurnZero

AUGUST 17, 2021

To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet. And if you are looking for more content to continue your research on the topic of Customer Success our Resource Center is the place to go for webinars, cheat sheets, eBooks, guides, and more.

SaaS 98

SaaS Management Marketing 98

Creative Virtual

AUGUST 20, 2020

So, when AI Time Journal approached us to contribute to their ebook featuring ‘Conversational AI Success Stories During Times of Pandemic,’ it was a no-brainer for us to take part. That need for skill and expertise is reflected in the conversational AI success stories featured in the final section of the ebook.

Virtual Agent 52

Virtual Agent Government Chatbots Self service 52

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Top Retail Trends and Innovations That Drive Better CX by The CX Insights.

Customer Service 360

Customer Service Self service Consulting Consulting 360

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? These are some of the notable customer service trends for the coming year that businesses must understand to optimize their digitalization process. . 9 Customer Service Trends for 2022: 1.

Customer Service 98

Customer Service Self service Chatbots B2B 98

ShepHyken

APRIL 5, 2021

Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Here are three customer service trends brands should prepare for in 2021. Here are the trends we need to know and understand, especially if you plan to implement self-service solutions for your customers to use.

Customer Service 302

Customer Service Contact Center Self service Customer Experience 302

ChurnZero

AUGUST 17, 2021

To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet. And if you are looking for more content to continue your research on the topic of Customer Success our Resource Center is the place to go for webinars, cheat sheets, eBooks, guides, and more.

SaaS 52

SaaS Management Marketing 52

ShepHyken

DECEMBER 23, 2019

Tis the season for predictions and trends. At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. CrazyCall) Get insights, trends, tips, predictions, and advice from industry experts. Here are 99 pages of customer service trends. My Comment: Another list.

Customer Service 250

Customer Service Coaching Customer Experience Marketing 250

ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX).

Customer Service 173

Customer Service Gamification Customer Support Customer centricity 173

CrazyCall

DECEMBER 5, 2018

Through ongoing training, they’ll stay up-to-date with the call center best practices, the newest trends and the new products that you put out. The post 33 Tips For Training Call Center Agents [Free Ebook] appeared first on CrazyCall. But how to keep your customer service at a top level?

Call Center 91

Call Center Best practices Scripts Feedback 91

Interactions

JANUARY 8, 2020

However, looking at the recent social and political trends, customers will be more cautious about the privacy and security of their data. Our Where to Begin eBook will guide you through the beginning stages to adapt to these new customer demands. They will demand answers to how and to what extent their data is being used.

Customer Experience 77

Customer Experience Enterprise Best practices Technology 77

ShepHyken

SEPTEMBER 14, 2020

NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center. It’s a short ebook on turning the call center into an experience center. Imagine that!

Customer Service 212

Customer Service B2B B2C Call Center 212

Advantage Communications

MARCH 12, 2019

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.

Contact Center 45

Contact Center At home agents contact center solutions Customer Service 45

ShepHyken

OCTOBER 21, 2019

CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience. My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. Why Focus On Customer Experience?

Customer Service 198

Customer Service B2B CRM Customer centricity 198

Quadient

OCTOBER 28, 2021

The State of CX: A series on customer experience trends and beyond - EX drives CX. The common theme in customer experience trends is acceleration. The new normal is now, and the transformation that focuses on the employee experience is just one of the trends in CX. Explore the others in our eBook, the State of CX. .

Customer Experience 52

Customer Experience Journey mapping Customer centricity Analytics 52

Solvvy

JANUARY 8, 2020

Find out how to manage and measure CX initiatives that deliver real-world results in our free ebook. . The post Customer Service Technology Trends for the 2020s appeared first on Solvvy.

Technology 88

Technology Customer Service Self service Customer Support 88

ClientSuccess

SEPTEMBER 27, 2018

To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Here are 6 customer success trends that have been huge in 2018: 1. This makes having real-time visibility into customer metrics (MRR, ARR, retention trends, etc.) a necessity.

SaaS 74

SaaS Finance Metrics Upselling 74

Noble Systems

MARCH 18, 2021

In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. Healthcare Call Center Best Practices and Trends to Consider. Ebook: Enterprise Contact Center Strategies for Healthcare Organizations.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Fonolo

MAY 31, 2018

In this report, we outline the predicted trends for improving service levels for the coming year, and how to deliver timely and thoughtful customer support. Luckily, social monitoring tools like Sprout Social are available to help brands get better at this growing trend. Don’t miss the last 8 trends!

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86

Quadient

OCTOBER 1, 2021

The State of CX: A series on customer experience trends and beyond - empathy's key role. The common theme in customer experience trends is acceleration. The new normal is now, and increased focus on the role empathy plays in customer experience strategy is just one of the CX trends. Andrea Haughton. Customer Experience.

Customer Experience 52

Customer Experience Journey mapping Enterprise Customer centricity 52

CrazyCall

AUGUST 8, 2019

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. It’s worth noting in particular that the inbound call volume has no much value in itself if you ignore its trends and lump calls altogether. Right Party Contact. First Call Close.

Call Center 52

Call Center Metrics Abandon rate Management 52

Interactions

JANUARY 16, 2019

We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry. To learn more about the future of customer care, download our eBook below. The post 4 Trends in IVAs to Look for in 2019 appeared first on Interactions.

Chatbots 59

Chatbots Customer Care Metrics Contact Center 59

Noble Systems

FEBRUARY 20, 2019

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Transformative.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

ShepHyken

APRIL 10, 2017

My Comment: This short article showcases the growing trend of personalizing a customer’s experience. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. In addition, customer data gives you more insight into trends, what’s working, what’s not and more.

Customer Service 200

Customer Service Self service Analytics Customer Experience 200

Talkdesk

JANUARY 14, 2021

The third area—cost savings—is where the ebook How to Prioritize CX in a Cost-Cutting Environment places its focus. This starts with developing an understanding of “customer costs” and how to use them to build a simple benefit and ROI model that drives your business: Step 1: Understand interaction trends. Step 3: Get to the “why.”

Contact Center 96

Contact Center Customer effort Metrics Technology 96

TeamSupport

NOVEMBER 30, 2023

Current trends in customer support show that 79% of customer case submission is happening via digital channels. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Learn more.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Beyond Philosophy

DECEMBER 20, 2017

The CCI is a summary of our collective feelings as consumers about how we think things are trending for our economy and our individual beliefs about our own household’s economy. Sign up to receive my free ebook and enter the competition to get FREE training! I call it being a human who buys things.

Surveys 383

Surveys Consulting Consulting Customer Experience 383

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Download our eBook, Balancing CX Automation with Human Interaction today! But what role do they play exactly? And what does the future hold?

Technology 62

Technology Customer Service Wait times Chatbots 62

ClientSuccess

JANUARY 24, 2023

Our SuccessScore framework will enable you to clearly see the individual metric groups, overall scores, and trends calculated daily by a customer account. Without the proper tool, these metrics are often spread across multiple systems such as CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, and Notes.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

ClientSuccess

OCTOBER 5, 2017

Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. It’s important, however, to understand how new trends impact the day-to-day tasks of customer success professionals. Turning Trends Into Action. Competency. So what now? Ultimate Guide to SaaS Customer Success Metrics.

SaaS 41

SaaS Best practices Accountability Technology 41

Beyond Philosophy

DECEMBER 11, 2017

Interestingly, it’s been reported that the trend is toward playing less holiday music, not more. Sign up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Wal-Mart, for example, began mixing holiday tunes into its in-store playlist in mid-November.

Consulting 378

Consulting Consulting Sales Customer Experience 378

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Learn more.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Success depends on identifying and analysing trends then quickly developing effective solutions. The Calabrio ebook gives practical advice on: Remote agent onboarding and training. Doing business has never been more unpredictable.

Analytics 59

Analytics Average Handle Time Metrics Customer Experience 59

Noble Systems

FEBRUARY 20, 2019

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Transformative.

Contact Center 51

Contact Center Journey mapping Self service Cloud contact 51

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero.

Best practices 52

Best practices Accountability Management Metrics 52