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The Secret to Unlocking Service Excellence Is Data

Contact Center Pipeline

Customer Experience analytics bad data customer data customer data management customer data platform customer intelligence data quality management personalization

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Protecting Your Most Sensitive Data

Contact Center Pipeline

Data security Speech analytics ASR automated speech recognition compliance cybersecurity data breaches data privacy data security redaction speech analytics transcriptionI admit it. I cannot get redaction off my mind. My company’s speech analytics clients are practically consumed by the topic, so I guess it shouldn’t be a surprise that I’m always thinking about it.

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Record it All: Unlocking the Value Within Voice Data

Contact Center Pipeline

Technology artificial intelligence call recording customer data digital communications voice AI voice dataThere are more ways than ever for customers to interact with a company—from chatbots to text, email and even social media.

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Protecting Data, Payments, Providing Positive CX

Contact Center Pipeline

Customer Experience Data security Remote Working card-not-present compliance customer experience CX payment fraud payment security PCI remote work

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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Guest Post: 5 Unexpected Uses for Customer Data

ShepHyken

Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Therefore, it’s time to unleash the real power of customer data. Wearable devices open new horizons for customer data management. Customer data makes our world client-oriented.

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Hot Trends Impacting Contact Centers: A Sole Source of Data

Contact Center Pipeline

In this fifth and final post, LANtelligence CEO Martin Tracey presents his thoughts on why it’s critical to have a sole source of data in today’s dynamic, data-driven […]. Technology call center contact center data management data sourcesIn our mid-year series discussing hot topics impacting contact centers, we have presented insights from industry experts on employee engagement, IoT-enabled service strategies, artificial intelligence and millennials.

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Call Centre Data Security: 6 Ways to Protect Customer Data

Select VoiceCom Blog

In case you didn’t know, data is now the world’s most valuable asset, surpassing oil. While there are multiple data types, […]. The post Call Centre Data Security: 6 Ways to Protect Customer Data appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

You don’t want to inundate team members with survey data. Data visualization isn’t a new concept, but it very well could be a new way for you to share customer feedback with your internal teams. And seeing the actual data can be a big motivator.

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Protecting Customer Data, Part 3: Shining a Light on Dark Data

Contact Center Pipeline

Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log files, call recordings, employee information, old versions of documents, account information—companies have stockpiled vast amounts of information. Gartner defines this as dark data—“the information that organizations collect, process and store during […].

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ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

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Detect patterns in text data with Amazon SageMaker Data Wrangler

AWS Machine Learning

In this post, we introduce a new analysis in the Data Quality and Insights Report of Amazon SageMaker Data Wrangler. Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes. For Import data , choose Amazon S3.

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Unlocking Data Analytics and Insights

Nicereply

Data without context are only numbers. Discover a new way of looking at data analytics and insights. The amount of customer data collected by your company is increasing every year. But data is only valuable if you can understand and take action from it.

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Multi-Cloud Data Protection

ConvergeOne

By that, I mean that on-premises data centers are no longer the standard in IT. Cloud Security Cybersecurity Data Protection Cyber RecoveryOrganizations today have a multi-cloud presence.

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Executive Interview with Mario Fernandez, CEO of Pinoy Data Capture

Contact Center Pipeline

Pinoy Data Capture Inc. PDC) is an outsourcing company that provides data conversion, medical coding and contact center services for clients seeking to improve their efficiency and reduce their costs.

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Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.

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It’s Time to Get More Out of Data

Contact Center Pipeline

Contact Centers have always had an abundance of data about customers and performance. Unfortunately, that data is not being fully utilized to benefit the company, customers or agents.

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Top Opportunities for Data Labeling in 2022

Helpware

With artificial intelligence (AI) and machine learning (ML) technology gradually seeping into our daily lives, data and its appropriate use can cause a substantial impact on a company’s bottom line. Machine Learning AI Data Annotation

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Interactive data prep widget for notebooks powered by Amazon SageMaker Data Wrangler

AWS Machine Learning

According to a 2020 survey of data scientists conducted by Anaconda, data preparation is one of the critical steps in machine learning (ML) and data analytics workflows, and often very time consuming for data scientists. Enable the data exploration widget.

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Import data from cross-account Amazon Redshift in Amazon SageMaker Data Wrangler for exploratory data analysis and data preparation

AWS Machine Learning

Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models.

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

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Redact sensitive data from streaming data in near-real time using Amazon Comprehend and Amazon Kinesis Data Firehose

AWS Machine Learning

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Real-time data can come from a variety of sources, including social media, IoT devices, infrastructure monitoring, call center monitoring, and more.

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WFM Q&A: Data Cleaning

Contact Center Pipeline

My friend Bruce, who I met at the SWPP conference earlier this year, recently contacted me with a list of questions about cleaning raw data used in forecasting. Forecasting ACD data call center contact center forecasting WFM workforce managementThis is a transcript of that interview, which we hope may be of use to others who are just starting out with their own rules about cleaning […].

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Protecting Customer Data, Part 1: Balancing Customer Friction & Fraud Prevention

Contact Center Pipeline

Every day brings more reports of security breaches and compromised customer data. Data security call center contact center customer authentication customer privacy data security fraud prevention identity verificationBusinesses are facing ever-increasing risks of fraud and cybercrime.

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Global Data Privacy Day: A reflection on the importance of data privacy

Nuance

Every January 28th, we celebrate Global Data Privacy Day (also known as Global Data Protection Day), to spread awareness about the importance of respecting privacy, safeguarding data, and enabling trust. Life at Nuance Consumer Trust data privacy

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Digitizing Logistics: Harness the Power of Data in 4 Steps

Entering a new demand gen position in a volatile market is nerve-wracking. In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects using different types of data.

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Maximizing the value of your data science investments

Tethr

Data scientists are tired of being bogged down by your organization’s lower-value tasks. They didn’t know they signed up to be your go-to reporting person, your call center database expert and at everyone’s beck and call for even the simplest of questions about data.

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Consumers Demand More Data Privacy Protections—California Responds

Contact Center Pipeline

If you have never experienced a data breach of your private information, you are likely in the minority. Data security California Consumer Privacy Act call center CCPA consumer privacy contact center contact center compliance customer data data securityAccording to the Consumer Protection Bureau, the second-biggest category of consumer complaints in 2017 was fraud and identity theft. Reported consumer losses exceeded $900 million with a median of $420 per claim.

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Shocking! Yahoo’s data breach

Beyond Philosophy

That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market. Whether Yahoo is to blame or mishandled the data is yet unknown. If you enjoyed this post you will also find these interesting: Big Data’s Big Problem. How we feel affects how we behave.

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Flipping the Spoon – Your Data

Education Services Group

Imagine the division that would happen if we started talking about more complex and tortuous problems…like your data. Let us start by baselining our understanding of the nature of data. Our data is virtually tangible; it exists ( hopefully ). The Reason.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

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Big Data’s Big Problem

Beyond Philosophy

Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. After I had googled what a Zettabyte was (1,000,000,000,000,000,000,000), I realized that ignoring the big impact of not having all the big data is a big problem for organizations—Zettabyte big!

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Use Relationship Data to Build Stronger Connections

Shep Hyken

First, I hope the word “data” doesn’t scare you off. We’re not going to discuss the typical customer data that might bore most people, although I’ll admit that I get excited and geek out about the data, stats, and facts that show trends in business.

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Cost-effective data preparation for machine learning using SageMaker Data Wrangler

AWS Machine Learning

Amazon SageMaker Data Wrangler is a capability of Amazon SageMaker that makes it faster for data scientists and engineers to prepare high-quality features for machine learning (ML) applications via a visual interface. Import required packages for data analysis and visualization.

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Prepare data from Amazon EMR for machine learning using Amazon SageMaker Data Wrangler

AWS Machine Learning

Data preparation is a principal component of machine learning (ML) pipelines. In fact, it is estimated that data professionals spend about 80 percent of their time on data preparation. Customers are adopting more efficient and visual ways to build data processing systems.

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

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Use These Steps to Gather Quality Telemarketing Data

Quality Contact Solutions

Telemarketing data can be a tricky thing. There are so many different ways to create, capture, and return the data that it can become a little complex at times. The important thing is to always be sure to give the client the best quality telemarketing data possible.

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Big Changes Need Big Data 

Playvox

This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. How did SoFi intend to provide for such a diverse and complex need for data visibility? Data Needs Context.

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How to Prevent Data Loss Within the Cloud

ConvergeOne

The cloud offers flexible, scalable, and cost-effective computing that cuts down IT costs, consolidates data centers, accelerates growth and enables digital transformation. Security and privacy are not limited to the data located on-premises. Know your rights with your cloud data.

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Harnessing the Power of Data to Improve First Contact Resolution

The Northridge Group

Leveraging data analytics to improve FCR rates is critical for achieving this objective. However, businesses often find it challenging to pinpoint the specific insights from their data that have the power to drive operationally effective changes.

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The Time-Saving Power of Intent Data for Sales

By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.