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Data Related Topics 
Contact Center Pipeline
SEPTEMBER 15, 2021
Customer Experience analytics bad data customer data customer data management customer data platform customer intelligence data quality management personalization
Contact Center Pipeline
OCTOBER 20, 2021
Technology artificial intelligence call recording customer data digital communications voice AI voice dataThere are more ways than ever for customers to interact with a company—from chatbots to text, email and even social media.
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Contact Center Pipeline
MARCH 17, 2022
Data is key to running any successful business. As the world becomes more digitized, the data volume we’re collecting is growing at astronomical levels. Sponsored Posts Technology CRM Customer experiences dashboards data key performance indicators wallboards
ShepHyken
OCTOBER 2, 2020
Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Therefore, it’s time to unleash the real power of customer data. Wearable devices open new horizons for customer data management. Customer data makes our world client-oriented.
Advertiser: ZoomInfo
Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!
AWS Machine Learning
JUNE 23, 2022
Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models.
ShepHyken
SEPTEMBER 18, 2020
You don’t want to inundate team members with survey data. Data visualization isn’t a new concept, but it very well could be a new way for you to share customer feedback with your internal teams. And seeing the actual data can be a big motivator.
Contact Center Pipeline
MAY 1, 2019
Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log files, call recordings, employee information, old versions of documents, account information—companies have stockpiled vast amounts of information. Gartner defines this as dark data—“the information that organizations collect, process and store during […].
ConvergeOne
DECEMBER 22, 2020
By that, I mean that on-premises data centers are no longer the standard in IT. Cloud Security Cybersecurity Data Protection Cyber RecoveryOrganizations today have a multi-cloud presence.
Contact Center Pipeline
JULY 7, 2021
Pinoy Data Capture Inc. PDC) is an outsourcing company that provides data conversion, medical coding and contact center services for clients seeking to improve their efficiency and reduce their costs.
Advertiser: ZoomInfo
This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.
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Contact Center Pipeline
DECEMBER 19, 2019
Contact Centers have always had an abundance of data about customers and performance. Unfortunately, that data is not being fully utilized to benefit the company, customers or agents.
Education Services Group
APRIL 22, 2022
Imagine the division that would happen if we started talking about more complex and tortuous problems…like your data. Let us start by baselining our understanding of the nature of data. Our data is virtually tangible; it exists ( hopefully ). The Reason.
Nuance
JANUARY 28, 2022
Every January 28th, we celebrate Global Data Privacy Day (also known as Global Data Protection Day), to spread awareness about the importance of respecting privacy, safeguarding data, and enabling trust. Life at Nuance Consumer Trust data privacy
The Northridge Group
MARCH 21, 2022
Leveraging data analytics to improve FCR rates is critical for achieving this objective. However, businesses often find it challenging to pinpoint the specific insights from their data that have the power to drive operationally effective changes.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.
Education Services Group
JUNE 14, 2022
You know the data is a mess, or uses faulty methodology to collect the data, and poor maintenance to update the data. You know how many times you’ve had to go back to source data to attempt to get clarity on the location of the field. Decisions to drive data.
Shep Hyken
FEBRUARY 9, 2022
First, I hope the word “data” doesn’t scare you off. We’re not going to discuss the typical customer data that might bore most people, although I’ll admit that I get excited and geek out about the data, stats, and facts that show trends in business.
Contact Center Pipeline
AUGUST 1, 2018
My friend Bruce, who I met at the SWPP conference earlier this year, recently contacted me with a list of questions about cleaning raw data used in forecasting. Forecasting ACD data call center contact center forecasting WFM workforce managementThis is a transcript of that interview, which we hope may be of use to others who are just starting out with their own rules about cleaning […].
AWS Machine Learning
JUNE 9, 2022
Data fuels machine learning (ML); the quality of data has a direct impact on the quality of ML models. Therefore, improving data quality and employing the right feature engineering techniques are critical to creating accurate ML models. Split data into train and test sets.
Advertiser: ZoomInfo
Fact: Good data lives at the core of every successful B2B demand generation strategy. Without quality data, it’s nearly impossible to identify and segment your target audience and create messaging that speaks to their values and interests. Whether you’re stepping into a new position or you’re new to demand generation, learning the tricks of the trade can be, well, tricky. In this eBook, you’ll discover how to improve your demand generation program—and your bottom line.
Tethr
AUGUST 24, 2020
Data scientists are tired of being bogged down by your organization’s lower-value tasks. They didn’t know they signed up to be your go-to reporting person, your call center database expert and at everyone’s beck and call for even the simplest of questions about data.
Contact Center Pipeline
APRIL 16, 2019
Every day brings more reports of security breaches and compromised customer data. Data security call center contact center customer authentication customer privacy data security fraud prevention identity verificationBusinesses are facing ever-increasing risks of fraud and cybercrime.
Helpware
APRIL 28, 2022
AI Data AnnotationAI is increasingly becoming an essential aspect of doing business. Already, over 77% of all devices we use feature AI in one form or another. By 2025 the global AI market is expected to reach $60 billion.
Contact Center Pipeline
NOVEMBER 19, 2019
If you have never experienced a data breach of your private information, you are likely in the minority. Data security California Consumer Privacy Act call center CCPA consumer privacy contact center contact center compliance customer data data securityAccording to the Consumer Protection Bureau, the second-biggest category of consumer complaints in 2017 was fraud and identity theft. Reported consumer losses exceeded $900 million with a median of $420 per claim.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!
Beyond Philosophy
SEPTEMBER 28, 2016
That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market. Whether Yahoo is to blame or mishandled the data is yet unknown. If you enjoyed this post you will also find these interesting: Big Data’s Big Problem. How we feel affects how we behave.
AWS Machine Learning
JUNE 15, 2022
Amazon SageMaker Data Wrangler is a purpose-built data aggregation and preparation tool for machine learning (ML). It allows you to use a visual interface to access data and perform exploratory data analysis (EDA) and feature engineering.
LiveVox
MAY 27, 2022
The post Reshaping the Contact Center Patient Experience with Actionable Data appeared first on Livevox. Data Management Digital Transformation
The Northridge Group
MARCH 28, 2022
In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.
ConvergeOne
APRIL 13, 2021
Almost universally, they took budgets they had for things like data center and sank those funds into remote workforce initiatives. Management must span across products from various manufacturers and correlate data to get a more holistic picture of what’s going on.
Beyond Philosophy
OCTOBER 9, 2015
Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. After I had googled what a Zettabyte was (1,000,000,000,000,000,000,000), I realized that ignoring the big impact of not having all the big data is a big problem for organizations—Zettabyte big!
Experience Matters
JANUARY 6, 2020
One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need.
ConvergeOne
NOVEMBER 30, 2021
Every time I meet with a customer, there are always several data center concerns that weigh heavily on their minds. For many, it’s the fear that a bad actor that will destroy, steal, or compromise data. Many wonder if they can recover data in a real-time human error event.
Advertiser: ZoomInfo
By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.
Playvox
MAY 24, 2022
This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. How did SoFi intend to provide for such a diverse and complex need for data visibility? Data Needs Context.
OctopusTech
APRIL 14, 2021
Data process outsourcing (DPO) is the process of offering non-equipment-based (non-asset- based) administrative staff with specialized tasks. When a company hires a provider to perform data entry services, it saves on capital expenditure. Benefits to Outsource Data Entry Services.
ConvergeOne
FEBRUARY 8, 2022
While there is no silver bullet for every organization, what many have found helpful is to look to software, subscriptions, and cloud options that will drive better efficiency in their data center operations. GET A BETTER UNDERSTANDING OF YOUR DATA CENTER ENVIRONMENT. Cloud Data Cente
Callminer
NOVEMBER 6, 2019
Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. Here, we will cover the main ways in which data visualization can remedy such confusion along with a number of tips for choosing tools that work and maximizing their utility. Data Permission.
Advertiser: ZoomInfo
Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:
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